We wanted to upgrade our account to sky glass and had an unfortune time doing so via the online chat. Advisor never told us about the credit agreement and also didn't inform us our broadband was too slow! The glass got cancelled due to us not realising the agreement needed signing. We called up to check this and come across a very rude advisor who basically said we were stupid and it was our own fault it got cancelled! Fast forward to another call, where we had the absolute pleasure of speaking to Grant. He went above and beyond to make up for the rude advisor and for also the mishap with our first sky glass order. Informed us that our broadband may not be suitable and then proceeded to help us secure a better deal with our sky q instead. There was a few issues with putting the new contract through due to the sky glass cancellation but this was no bother for Grant. He promised he would call us back the following day to try again, which he did. And then after putting it through the following day he said he would text us to confirm everything was sorted. There was another issue the billing side but Grant was on this and got it all sorted. He literally stayed on our account right up until the billing end was fixed and it was all showing as correct. He sorted this all and even sent us a courtesy call and text to say it was all sorted. I have never known an advisor to go to this length, normally you are pushed around from person to person so Grant... thank you so much! You have been amazing and you deserve a shout out! Sky.. this is one hell of a great advisor!
