Send Thanks to Sky

Been with sky 15 years.  Best company  ... View more

Reassuring that Sky engineer will come Monday afternoon  ... View more

I had a phone call with Leon today from Sky! It was so easy and he helped so much!!! 10/10 service. Super grateful for all his help!  ... View more

I was so fortunate to have Wayne as my Agent at midday today, he was helpful, knowledgeable and I did indeed have superlative assistance. Sky is so  lucky to have him as an agent. I was so grateful for his help, many many thanks Wayne. ... View more

I wanted to pass on my thanks to Stefan who finally actioned my broadband issues after many calls. He was friendly, professional & I felt he listened to my needs. 10/10.  ... View more

I can’t say enough about the incredible service I received over the phone today. From the moment the call began, he made both me and my son feel completely comfortable about the idea of switching over. He walked me through every step of the process with so much patience, kindness, and reassurance that any doubts I had completely disappeared. It’s rare to speak with someone who not only understands their job so well, but also genuinely cares about the people on the other end of the line. His professionalism, warmth, and ability to explain everything so clearly truly stood out. By the end of the call, I felt confident and excited about the switch, and more importantly, thankful that I had the chance to speak with him. He turned what could have been a stressful experience into a positive and even uplifting one. My son and I are both very happy, and I deeply appreciate the way he went above and beyond. Absolutely outstanding service Spoke with him around 6pm!! Thank you so much honestly!! ... View more

I am currently experiencing a high degree of frustration trying to change from SkyQ to Sky Stream and have raised several complaints about the issues I have experienced which has resulted in dissatisfaction with the customer service team.    On Friday 3 October I was fortunate to speak to Costa who I understand is one of your Technical Agents based in Bulgaria    Costa showed initiative and took the time to read through the notes on my account. Whilst he couldn't resolve my issue he did explain the problem and took personal ownership of the issue, promising to call me to provide an update in an effort to fix the problem.   Costa deserves praise for a job well done    ... View more

I’d like to extend my sincere thanks to Mohammed (Tawakkal) in the Values department, who assisted me on my second call today. After a disappointing first call where I was told no better offer was available, I was fortunate to be connected with Mohammed. He properly verified my details, took the time to review my account thoroughly, and found a significantly better deal—reducing my TV package more than I expected while confirming an existing deal I had with my broadband was still the most cost-effective option. As a Sky customer for 18 years, I can confidently say Mohammed is one of the best advisers I’ve spoken to. He was polite, attentive, and genuinely committed to helping me. He’s a credit to your team, and I hope both he and his manager are recognised for the excellent service he provided. ... View more

Yesterday I had the best phone experience ever!  Memo  was so patient knowledgeable  (did I spell that right) and determined to help me.  We had such a laugh and it was so refreshing to have a call with someone who managed to make me smile and fix my problem .  I'm pretty sure he also  advised a career choice and convinced me that i'm not going to turn 70 surrounded by cats.    I work with customers face to face in banking so I know the pressure customers service is but your Memo is truly a diamond.   I'm thinking maybe i'll have problems with my sky every now and again Memo . I even admitted to Memo the closest relationship I have is my full size cut out of Jason Mamoa and no he doesnt come to bed  with me ,tut tut  ,he's a burglar deterant at my window.  Anyway Memo convinced me that's not so weird. He professionally had a laugh with me and brought me back to my initial reason for calling.   So Memo here is  a   YEEEEEEHA!   form this wannabe cowgirl .     Thankyou 🎠 (well I need to start somewhere ) 🎠🐴.  Manager or team leader listen to call you'll understand exactly how good he is.   ... View more

Thanks again to sky for another box of savoury bites  ... View more

Dear Sky Customer Services Team,   I wanted to take a moment to provide some feedback on the fantastic service I received today from one of your engineers, Joe.   Joe visited me at my new build home and spent time explaining the options available to me for installing Sky. Although satellite installation proved to be a challenge due to the wiring, Joe was more than willing to carry out the work if I wanted. He explained everything clearly, including the potential impact on how the wiring would look inside and outside the house.   Thanks to his honest and helpful advice, I decided against the satellite option and instead chose to proceed with Sky Stream. I really appreciated the way he guided me through my choices, ensuring I made the best decision for my home.   Joe was friendly, efficient, and genuinely went the extra mile. He is clearly excellent at his job and is a real credit to Sky. Please pass on my thanks and recognition to him.   Kind regards, Chelsea ... View more

Attending on time support was amazing ... View more

Great job help was amazing ... View more

Just had a call with loveliest customer service assistant, his name was Ali. He really helped me and answered all my questions, i really really appreciated his help and i hope you guys give him a raise !! ... View more

want too say a massive thank you specifically too a sky supervisor online today  Haik rocroham zameer was amazing and helped with our issue was the only one out of 4 to solve the issue ... View more

I didn't grab his name, but I was on call with a male customer service worker for over an hour. He brought me through how to set up my Sky account piece by piece and was very precise and quick. The call was around 3:30 or 4:00. Very good customer service. ... View more

I was given very good help by Akshitha tonight regarding my account and would like to  give her 10/10 for all her help. ... View more

A big thank you to Rhea from Sky for her outstanding support with my home move issue. She was patient, professional, and really made a stressful situation so much smoother. Truly grateful ... View more

Just want to say how great Donna was on the phone. I asked many questions when there was an issue with my account and Bill. She took her time and I could understand clearly. I felt listened to and a valued new customer. She went above and beyond to get the issue sorted. If everyone I spoke to in customer service was like her. I'd be happy all the time!   thank you Donna! ... View more

I'm very happy with Adnan who helped me over the phone to find the right deal for me and also was very kind and patient made me feel I'm making the right decision with the company  ... View more

Just got off the phone with a lovely and extremely helpful Indian lady (I wish I could remember her name). Not only did she sort out my issue, but made me aware of multiple cost reductions I could take advantage off. The best staff member I have spoken to in my 4 years of using Sky.  ... View more

Thank you so much to Rachel, She was the operator on the phone to me today, due to a recent change in the date I get paid. She was very helpful supportive and understanding. I Thank her so much for the professional advice and support, Rachel was so efficient and kind. Rachel got my date of paying my bill to Sky to suit the change of my pay, it has now stopped my bank from charging extra fees for being overdrawn. 10 out of 10 for  Rachell. Thank you again you have a wonderful team member with Rachel in it. 🙏❤️ ... View more

Thank you sky for my weekly treat of pack of 2 muffins    ... View more

I contacted Sky on 12th September and got put through to Chelsea.  She fully understood my requirements and was friendly, professional and very competent.  Delighted with the service. Chelsea you are a 5* Sky team member- thank you 😊  ... View more

Hello I called today to sort my broadband and tv and spoke to a woman called Alana  and she was without a doubt the most helpful person I've spoken too from any network. She was kind, straight to the point and fun. Can't knock her 🙌🏼 ... View more

I called up today (20/09/2025) for an issue with the SkyGo app. Martin was the advisor who took my call. I explained I'm not technically savvy but I was trying to use the app on my phone for the first time and it was coming up with an error for the program I selected. I thought it could be due to me not setting up the Sky TV puck (as I don't own a TV at the moment, when I first came to Sky to sort out WiFi, I was sort of pushed into Sky TV as well as I knew I wouldn't be getting a TV for a while but the sales agent was just saying "so can I set you up with it?"). Martin listened to me and was talking me through what I was seeing. Turns out, I was trying to watch a show on a channel not included in my plan. To be honest, this made me laugh as it was such a silly mistake on my part. Not once did Martin make me feel daft about making this mistake. We got chatting through out our call about different TV shows and we both like to make lists about the shows we are watching. I mentioned in passing about my WiFi connection dropping periodically especially on my work laptop and also I only have mobile signal in one room of my flat due to signal issues (not sky mobile). Without me specifically calling about it, he was looking into it and seeing what he could do. Martin very kindly offered to get the Sky Max WiFi box and a puck/booster to be sent to me with the cost waived. This was not something I was expecting and was such an unexpected but pleasant shock. We spoke about Sky things but also life things and it was like I was talking to a friend (but he didn't negate any professionalism). Martin went above and beyond with the help he has given me, and not in a hyperbole way, he has got to be one of the best customer service advisor/agent I have ever spoken to. The AHT of the call may have been higher than average, but that shouldn't matter when the service provided is exceptional. To Martin - sincerely, thank you so much for everything. You made my evening a bit brighter. To Martin's Manager/s - Martin is a credit to you and to Sky. Please make sure he gets full recommendations/acknowledgments/bonuses that can be given to him.  ... View more

Thank you to Jessie for helping navigate my new sim contract when I ring again I'll be sure to ask for her 👏👍🍷 mr ledgway ... View more

I had a call today, Friday 19th September which started around 4.15pm - I was connected with Richard who is an absolute credit to your business. Richard was patient, courteous and informative from the second he answered the phone to the second the call ended. Richard was knowledgeable, built a rapport with me and added a good level of humour that made the experience more enjoyable.  Richard helped me to choose my product and service from Sky in good time and made the whole experience hassle free. If feedback is able to be provided to Richard I'd be very appreciative.  ... View more

I just want to send another thanks to Lynne, she really changed my experience after a bad phone call with a previous sky call. She listened and apologied on the behalf of the previous caller, she took time to understand my situation. She did her best to resolve my issue and gave me a great deal. She explained everything is detail and answered any questions I had, after our call I was left satisfied and very happy to still be a loyal Sky customer, she is a real credit to Sky and I hope she gets good recognition. I believe she was Scottish and we spoke on 16th September 2024 ... View more

We had Noel attend our property this afternoon to diagnose and hopefully repair a faulty picture issue. He immediately pinpointed the cause and offered suggestions to rectify. All work was done quickly and efficiently with no fuss and no mess left afterwards (although he did forget a piece of his equipment which he is welcome to collect next time he is in the area). Overall a great service and a credit to Sky. Please pass on our thanks. ... View more

Unfortunately I don't know the name of the lady I was just talking to and set my Sky account. She was absolutely great, was personable and we had a bit of a laugh which was lovely. Everything sorted out and I would really like my thanks and praise sent on.  ... View more

Thanks to sky for my weekly treat of pizza 🍕  ... View more

I had occasion to ring Sky to discuss and renew my Sky package.  The first agent was most unhelpful and kept putting me on hold for two minutes at a time, and after 45 minutes only managed to reduce my bill by £7 pm.   He was clearly fobbing me off in the hope I would become frustrated and agree.  Having been a loyal and  satisfied customer for 25+ years I requested to speak to the Retention Department, and there spoke to Mark.   He was patient, perfectly understanding and gave sound advice which led me to renew for another two years at a reduced price.   If only all the agents were as good as Mark, Sky's reputation would be greatly enhanced. Thank you Mark 10/10. Had it not been for him, I would have seriously considered looking elsewhere. ... View more

Apologies to Zakiya who helped me this afternoon on the telephone. I put the phone down too soon and was unable to give her the '10' she rightly deserved. Zakiya was polite, helpful, knowledgeable and solved all my problems. Thank you so much. ... View more

Siwe, an employee at the  Sky call centre, sorted out my contract this morning. She was absolutely lovely and efficient. I accidentally hung up the phone before completing the survey. Thank you so much, Siwe from Durban!   ... View more

My sky engineer Sean, arrived early today Monday 15th September 2025.  He repaired our sky q box as 3 cables were old and damaged, sky is up and running and it's enhanced the quality of the picture. Lovely guy, very friendly and knowledgeable, thankyou Sean you were excellent 😊 ... View more

I had a not so easy experience switching all my services to sky, several phone calls and emails later, I was close to cancelling my new deal without going into all the details. However, that changed after I spoke to Dylan from Glasgow retentions team.  He really understood the frustration in my voice and went above and beyond to resolve my issues experienced and made things right! He had to call me back on 2 separate occasions, and stuck to his word and just made things so much easier, instead of me being past from one department to the other and having to explain what had happened over and over again! Thankyou for all your help!   ... View more

Had to call out Sky as both my TV's 'crashed'. The fault couldn't be fixed over the phone so I booked a home visit. The engineer arrived the same day & within an hour had the problem fixed, now everything  is working perfectly. Thank you so much BRASHANTH, you are a star!! ... View more

Great cricket,!!, I am so pleased to hear bumble in the pod, sky have a fab team , which has been diminished without him and Michael Holding.   ... View more

Amy from Sky came out to resolve an issue with my broadband. She was really friendly and professional and went above and beyond to have my service back up and running as quickly as possible.   She's an asset to your team. ... View more

I recently had the pleasure of working with Kinga from sales, she was the fourth person I spoke to during my recent experience, and I couldn’t be more impressed! She went above and beyond to help me with every question and concern I had, showing incredible patience and following up multiple times to ensure I was fully satisfied. Her professionalism and kindness really stood out. Not only did she resolve my issue quickly, but she also took the time to explain everything thoroughly, making sure I understood all of my options. It’s rare to encounter such outstanding service, and I truly felt that she was committed to providing the best experience possible. GIVE KINGA A RAISE ... View more

Unusual to get same freebie twice but delighted none the less keep up the good work obviously sky and sainsburys couldn't decide what to give us this week  ... View more

Thankyou to Leslie in Cancellations for the Courteous, Informative and helpful way in which he handled by Sky Cancellation tonight. ... View more

I have just rejoin sky and the lady who helped me in the phone was so very helpful and friendly, she explained everything  I just want to say thank to her for all her help with my questions. ... View more

I’d like to say a big thank you to Mike and Bobby who came to fix my Sky Q box, which wasn’t connecting to the mini box. They were absolutely brilliant from start to finish. Both wore shoe covers, which I really appreciated, and were very courteous when moving between rooms to get the signals working.   They explained everything clearly and in detail, were extremely helpful, and are an absolute credit to your company. Both are full of knowledge and made the whole process straightforward. Honestly, all engineers should be modelled after them. ... View more

i would like to publicly thank Alex for the help he gave us ,when i could not pair my new remote to sky TV He was patient and so precise how  and what i had to do A real asset to Sky ... View more

A quick thank you to Mohommad  for his help with my request this morning. First class service. He was going to send a survey link but it has not appeared yet. So  10/10 review ... View more

Varu was very friendly towards me and helped me get a better deal with my sky contract I wasn't sent a text from him to give a score but I would like to give him a 10/10 thank you John goode ... View more

Samuel came to our home on Thursday the 4th September to connect a new router. He was very knowledgeable and professional (as you would expect) but more than that, he was very patient, kind and considerate. After connecting the new hub he took the time to ensure all of our wifi appliances were up and running perfectly before he left , we were just so grateful (we are not at all technically minded) It was a pleasure to meet Samuel and have him in our home. Samuel was a great ambassador for Sky and we feel he should get the recognition he deserves.    ... View more

Big thanks to Jamie who visited today (04/09) and set up my new hub connection in no time, even going above to make sure it was installed in exactly the same place so I didn't have to reroute any cables in the house. Friendly and helpful and a credit to your business, despite getting caught in the rain! ... View more

Called the technical support team today and got through to Stephen. We had a couple of queries and Stephen was so willing and happy to help. He spent over 30 minutes on the phone with myself and my partner, trying absolutely everything he could to solve the issues. He was professional throughout but also very friendly and genuine. Amazing service from Stephen, please pass on our thanks. ... View more

Thanks sky for my weekly treat of a bar of Tony's chocolate 🍫 keep up the good  work  ... View more

I’d like to take a moment to say a huge thank you to all the amazing staff at Sky. I’m a fairly new customer, but in that short time, I’ve been truly impressed.   I first joined Sky Mobile after leaving O2, and the process of moving my number over was effortless done quickly, safely, and without any stress. That smooth experience gave me confidence in Sky, and soon after, I decided to get Sky TV. I was tired of the limitations of Freeview, and switching to Sky has been one of the best decisions I’ve made.   After my difficult experiences with O2/Virgin Media, Sky has been a breath of fresh air. The service is reliable, the setup was seamless, and the customer care has been outstanding. I genuinely recommend Sky to anyone and everyone.   So, to every single person working at Sky thank you. You’ve turned what was once frustration into complete satisfaction, and I’m truly grateful. ... View more

Hello,   Unfortunately on 29/8/25 my partner and I lost our home to a flash flood. After picking up what pieces remained and setting up at our families home while we rebuild, I began reaching out to my suppliers, including Sky.  I spoke to Hershe who went above and beyond for me. He made sure my early exit fee was waived and that it was clearly explained why I could not return the now damaged router. While helping me we chatted about our pets, our experience with floods and Hershe showed nothing but compassion, understanding and empathy.   Of all the people I have called today, I have had the best experience with Sky and actually felt able to have a bit of a laugh while chatting.   Thank you so much, Hershe, my partner and are so grateful for your help and will be absolutely returning to Sky when we find our new (higher up) home.  ... View more

I recently dealt with Shaik Amina on the phone. She was very helpful and provided excellent customer service. She dealt with all our queries adequately and went above and beyond to facilitate our needs. 5 stars! ... View more

To the lady on the phone who activated our sims card. Thank you ... View more

I would like to say thank you to John Manchester 10 for the amazing service I received over the phone when renewing my contract. I haven't had such a helpful member of staff from Sky before and it made my experience so much better. I was considering leaving Sky before this but he regained my trust in the company.  ... View more

I am so impressed with the service I received over the last two days from Jennifer who was working from India, the lovely assistant who helped me  on 27 and 28 August , when I was continually having trouble with my tv  and Sky Q box.  I am in my eighties and not very tech. savvy and this lovely  lady showed great patience in helping me with my problems.  Furthermore, when she promised to call back on two occasions she kept her word and did exactly that, having obtained the additional information she'd promised.  At all times she was caring of my circumstances and sought to find the best resolution for me. I thoroughly recommend. Jennifer to her Manager (s) as a perfect example of what good customer service should be, and sincerely hope that she will be recognised as such and rewarded accordingly. ... View more

After 2 attempts to get my bill discounted and receiving no help at all I was finally put through to a lovely lady in the retention department at about 11.30 29/08/25. What a star she was delightful and got me a great deal on my package. Many thanks. ... View more