I was in the processing of upgrading from Sky broadband on phone line to Sky fibre. When tracking the order on My Sky, it kept showing issues with the engineer booking needed rebooking and other issues. Things kept being cancelled.
I found (after difficulty) a phone number for sky and got through to technical support.
I must praise Todd, who I got through to, who checked everything, sorted issues, and said he would phone me back at an arranged time the next day to check.
Todd rang back the next day and did checks and confirmations for me. He did it in a patient, pleasant, friendly and polite way.
I fully commend him as a credit to Sky.
Thank you Todd
