Send Thanks to Sky

Hi!   had 4 month worth of no sky at all, the box had blown and had a great engineer to fit a 'new package' but in the end we couldn't as I already had an active package so the engineer was very patience and very helpful and got it all changed to a service call instead to fix the exsisting problem and cancel the other account. What an amazing job. also spoken to a guy called Javad who sorted all my billing out and had got me a brilliant deal to go on with and made sure I got back what I had to pay for the loss of service. He again was super police, helpful and patience - honestly was great service from both the engineer who visit my home and Javad over the phone and a total credit to the Sky team. Been with sky 3 year am will stay for many more years to come ... View more

Hi there,    Sorry to message on here, I just really wanted to provide feedback for your employee Stuart in the Moving Home team and didn't get a survey text through sadly.  From start to finish his customer service was exceptional; he was attentive, conversational with the terms and conditions and did everything he possibly could to help me. It was an absolute pleasure speaking to him and he made what is naturally a long call, effortless and enjoyable.  Working in telephone Customer Services myself, I know that people like him are like gold dust.  Regarding Sky in general, I think you must really value your employees because every single one I have spoken to has been amazing. I love the services I receive but it is made so much sweeter knowing there is a customer service department willing and happy to help whatever the issue.  Thank you very much Stuart and thank you Sky for employing such great, kind and funny employees you should be very proud.  ... View more

I had the most amazing experience with Jade today. I was looking to get faster broadband and possibly get SkyTv. She took the time to explain everything to me. She went through all the deals that would be suitable for me. Overall a very friendly and lovely conversation. It actually made my day! I want to say big thank you for taking an interest in me as a customer. Her customer service skills were outstanding and she made us really excited about our new package.  ... View more

Dear whom might concern    Stan from the customer service teams. He was soo friendly and hilarious. He has such a positive aura and made me feel comfortable. His service is exceptional and very helpful and knowledgeable manage to solve out my problems I had with my boardband. He is the example of excellent customer service. Thank you! Please let him know  Yang best,   ... View more

I would like to leave positive feedback for the sky agent I spoke to today. I believe her name was Ashley and I had a problem where 1 of my sky Q boxes was playing up. I was on the phone for over an hour trying several different ways to fix the issue and she arranged for an engineer to come on Monday. One step we hadn't tried which she suggested initially because we didn't want to risk losing the other screens in the process, I have since tried this and it worked! So I have now cancelled the engineer visit but wanted to thank her for giving such good customer service! Usually get a txt asking how the call was and give feedback but didn't get this and an opportunity to praise her. So thank you Ashley! Hope this reaches you! ... View more

Hi - I just wanted to say thanks to our lovely engineer who helped ensure myself and my Dad were completely comfortable throughout our installation.   My Dad is 85 so was nervous about the installation and asked me to attend. The engineer made this easy by calling in advance, so I could make sure I was on site to assist. On arrival, the engineer met me having performed the initial inspection (and kept my Dad fully informed), so we could discuss a range of options for connecting the new Sky Q box and mini box, along with how we could test each option as we went. I'm technically proficient myself, so it was really nice to have a simple but informed conversation regarding the possible approaches. Once agreed, the approach was followed, along with testing of the various options as we went. The outcome was fully explained so that I was able to keep Dad up to speed too. Inevitably, we changed a few things as we went until we found the best solution, again with full discussion and explanation as to the rationale. The setup was completed, including integrating Dad's soundbar, which is absolutely vital to him as he has limited hearing, and Dad was shown the remote and introduced to the functions he used most regularly. Despite the heat, the engineer was calm, concise, kind and considerate, which is so important for my Dad as he can feel overwhelmed by changes to his routine (we've had an old original Sky box for about 20 years!). Throughout the installation, I was able to chat with the engineer in a technical manner, and collaborate on our chosen solution and the testing he performed to confirm that all was working before he left. I was really impressed that he noticed my TV was high specification and capable of 4K, so offered an 'engineer offer' to upgrade the existing package to take advantage of the TV at a really great price too. His use of English was impeccable throughout, which is especially impressive at it wasn't his first language - only the slight accent gave this away. He also conversed casually with my Dad about the local area and his impressions, which is really nice again to help put my Dad at ease. Apologies for the long post, but I wanted to make it really clear just how excellent this experience was not only for me, but also for my Dad, which is especially important to me. If you need any more information from me to ensure this thank you is received by not only the engineer, but also his manager, please don't hesitate to let me know. Kind regards, Gordon Fishwick Jnr (and Gordon Fishwick Snr - aka Dad!). ... View more

We had a failure on our Sky Q box, which we reported, and we took the opportunity to make some changes to our subscription. The box was replaced today by a Sky technician, Victor. From start to finish, everyone we spoke with in Sky was courteous and helpful. The replacement, too, was carried out efficiently and considerately. Many thanks. ... View more

I would like to thank Ioan from Cardiff costumer service department who was very helpful in changing my current broadband and TV deal to one with better WiFi Mbps at a lower price than I was currently paying for over a year. I really appreciate your help Ioan, a pleasant experience. ... View more

Dear Sky,    I would like to send over my thank you and praise for a Sky Customer Service advisor named Sal. After our satelitte dish displayed as faulty, we rang up your customer service line - Sal was very friendly, professional and helped with our enquiry really well!  ... View more

Good Morning, I have just spoken to one of your operatives, her name is Stephanie and her user I'd is STO. What a lovely and patient lady!!!. My sky had disappeared, and I was frantic because my team is live on sky today!!   She talked me through everything patiently and professionally,  but also very friendly.   It turns out I had a dodgy HDMI lead, and I now have my beloved sky back.   Thankyou so much Stephanie    Diane x     ... View more

Hi I just want to say a HUGE thank you to Caroline from the mobile department for helping me out today with my situation which has been going on for a while. Caroline assured me she would do her best to fix the situation and let me know every step she was doing. Caroline is such a happy/friendly adviser and certainly makes you feel at ease and goes above and beyond what is expected of her. I would say talking to Caroline was the best experience I have had with a sky adviser in 12 years with sky. Caroline is an asset to your company!  Many thanks Again  Suzanne  ... View more

I would just like to say a huge thank you to Cerris who has just been incredibly helpful and friendly, which made my experience totally stress-free! If I could nominate her for any reward system that Sky have, then I would do so without hesitation. She really was an absolute star - big thanks! ... View more

Hi, I just wanted to pop a post on here to say Thank you to Paige in the Values team for sorting me out with a new contract for my TV, BB & Phone. I originally joined sky back in Feb 2019, with an amazing joining offer. I was reluctant to move from Virgin Media, as i'd been with them for over 10 years, but must say I was really glad that I did, and didn't realise what i'd been missing out on.    I was somewhat worried about my new costs going forward once my contract ended, but Paige managed to put together a great deal, keeping all my services as they were. So I just wanted to say how pleased I am with the services and the customer service I get from Sky.    So, from a happy customer, Thank you Sky and Thank you Paige in the Values Team. 😁     ... View more

E-chat advisor Daniel went into great accurate detail tonight when I was considering switching  to V,M. Dan Modernised my Q t.v. Upgrading to Signature and adding some smaller generous discounts, Resulting in keeping t.v.+Sports Mobiles /Talk and Fibre!. Quite amazing. Thanks Dan@Sky! ... View more

This morning I had a long conversation ( not just about the job) with Kerry Ann or Kerry Anne in disconnections.She was so lovely and very helpful and I must apologise to her because I had to end the call quite abruptly.I did not get a text to give my thoughts on my experience with her so looked and found this way.Good idea who ever thought of it.We are always quick to complain but usually not so quick to thank a good service.There are lots of other companies to choose from these days so a helpful friendly voice can make the difference as to whether a person stays with a company,even after many years of loyalty.Again many thanks and I do hope she gets this feedback along with her boss. Regards Susan.     ... View more

Just a quick thank you to staff members in the telephone enquiry team. First of all to Leoni based in Leeds who gave a superb Yorkshire welcome and could not have been more helpful in dealing with my initial enquiry and guiding me in such a friendly way towards a great outcome. Thank you so much. Sky are lucky to have you. Secondly to Alison near Glasgow who was equally attentive to my issue and was so helpful in bringing things to a most satisfactory conclusion. Both really nice people and made dealing with you a nice way to spend part of a Friday morning😊😊😊 ... View more

Dear sky I had to contact sky today to communicate and get help with my sky broadband. I contacted sky on the 03/07/2020 at 0913 and spoke with a really nice lady called Joanne Morrison. From the first word to the last Joanne listened and made some very good recommendations. She helped me to update my broadband, update my television package and help me to save money here and there. Given the current climate she really went above and beyond what she needed to do. She could have stopped short and just sent a new router and set up an engineer visit but she didn’t and I’m very grateful to her for this. She is a credit to sky and should be recognised as such. I hope this feedback reaches her and her managers. Thank you for your time Kimberley frost ... View more

I had appalling service from the initial agent who took the call, no technical support whatsoever regarding my slow broadband, just wanted to blame my WiFi signal. He ended up transferring me to retentions as I said I might as well cancel for all the help I had received. Thankfully the cancellations department listened to me and put me through to Aleksander (60PAA09) who took the time to explain BB and WiFi signal, how to get the best channel for WiFi and improved the speed massively. Aleksander was polite, patient and helpful. It's a shame not all staff are like him Aleksander, his technical knowledge and customer support kept a customer for you today Sky. You should reward him and get him to train other staff as there's clearly a discrepancy regarding attitude and levels of technical training amongst staff.  ... View more

Big shout out to the Sky engineer who visited me today , installed a new Sky Q box (FOC) which enabled me to have 2 hubs operational at the same time.  Previous box only allowed 1 hub which was infuriating as when wanting to watch Sky upstairs  I would need to come back downstairs and switch that one off.   Engineer was polite, helpful, knowledgeable and professional.  All now good, thank you Sky.    ... View more

I have just rang through (2120) and spoken with an advisor of yours, unfortunately I didn't get his name, but I just wanted to email to say he is a credit to your company and wanted you to pass this onto his manager.   Thank you Emma Howcroft ... View more

Just wanted to say a big thank you to our Sky engineer in Chesterfield today (didn't get his name but happy to provide address if that helps). So friendly and really helpful, professional and made my little girl smile. Thank you!  ... View more

On Saturday 27th I spoke to a terrifically positive and friendly agent called Richard, based in Glasgow, who was probably the most cheerful Sky employee I've come across.  He couldn't have been any keener to help me and was genuinely committed to making sure my customer experience was excellent.  He's a credit to your company: thanks.   ... View more

Today I called sky about changing my package and adding sky mobile. I was dealt with by a guy called Matthew (I think) who simply could not do enough for me. Of all the times I have calle sky most have ended with me being frustrated and annoyed with the call but this was completely different. He was sincere, funny and could not have done any more for me. Please pass on my heartfelt thanks. If only all of your employees were like this guy. Top bloke.  ... View more

I'd like to send a massive thank you to Lewis Robison! What an absolute star he was. After been fobbed off & been on hold for 25 mins (to be put through to someone from same department!!) He was very helpful & went out of his way to resolve our problem!! 5 star service after a few bad experiences on the phones to sky! Thank you!  ... View more

Just spoke with a lady called Jenny with a lovely Scottish accent. She was patient and extremely helpful, and talked me through resolving the technical issues with my Q system. A huge thank you to Jenny, it was lovely to speak with her. ... View more

Just want to thank Luke from the Dublin office and the engineer who installed my sky Q box and new dish here in Waterford I did not catch his name.  ... View more

I just wanted to say a huge thank you to Tina for helping me on the phone earlier. I was calling on behalf of my grandparents and it really felt like she was treating them as if they were her own grandparents. She understood what they wanted and managed to save them a lot of money too. She said she was in training but you would never have known it. Super compassionate and helpful. She knew that they wouldn't want certain add ons and respected their decisions without forcing anything on them. They are long term customers and she managed to sort them a great deal.  Thank you again, Tina. I really appreciate the extra effort you put in for my grandparents and they are also very grateful.  Best customer service phone call experience I have ever had!  ... View more

I just spoke to Tony.. I was ready to leave Sky.. he is an upbeat, great guy, made me smile!! And sorted out my problem!! Bless him, I'd employ him in a heartbeat!! Great guy!!  ... View more

I moved house in March 2020 and my broadband was supposed to have been activated remotely on the 26th March. However this was not done and I had no wifi from that time till today 22 June 2020, an Open Reach engineer finally came out to fix the problem.   I do understand the current lockdown affected service provision but 3 months with no wifi was just too much. I ended up buying a pay as you go broadband to enable me to work from home.I phoned SKY and spoke to different advisors during that time who promised to get it fixed on numerous times but to no avail. I was given different explanations each time. I thought of cancelling my SKY all together and BT had offered to connect me sooner.   However I feel 1 advisor Steve sss03 really went above and beyond to follow through with my query. From the first day I spoke to him, he promised to follow this through until its sorted and was very apologetic that I was not receiving the service I was paying for.He rung me back a couple of times checking and providing updates as he said he would. Even though I was angry and frustrated having no service speaking to Steve made me feel someone really cared and I appreciate that. I was no longer phoning in  as much as I felt Steve was really working on it.  Now waiting for the promised refunds 😊THANK YOU STEVE xx ... View more

Recently I was contacted by Sky asking to return my services after moving to Virgin. The man I spoke with was friendly and helpful. However after getting access to my future bills, I could see  I was being charged for a broadband boost service I didn't agree too, and I was still waiting for 2 promised boosters,  to make the broadband cover the whole house. I emailed sky twice, and got a call back from a lovely girl on 14th June. She had to connect me to billing and broadband to resolve the issues. The first woman I spoke with, was understanding and said the call would be listened to and she would ring me back within 48 hours. (She didn't ring) I was then transferred to the broadband team, where I spoke with a pleasant man, who was extremely helpful, he was able to get a manager to listen to my original call straight away, and they agreed I'd been missold and heard me mention I needed the physical boosters 3 times on the call, to which I was assured this wasn't an issue. So they where fantastic, they got me 2 boosters posted out right away with a standard delivery charge of £9.95 each, which they said they would waiver. A £5 credit was applied, and the broadband boost removed from my package - I'm unsure if this was the woman in billing or the gentleman in broadband that done this, either way thanks. I received the equipment and was finally able to use my broadband service, however unfortunately the credit wasn't applied to the bill for the delivery charges. So after waiting a week until today 21/06/20, I called back and spoke with Maaz from the billing team (ID:5MF96) early morning, and then this evening with Nir from the same department. They where both fantastic. Maaz was able to apply the delivery charge credits to the account. I then queried with him, why I'll be charged from May 19th for TV, when my engineer visit is due July 6th! He said the person who sold the package to me, should have applied the correct credit to show I had no service, which didnt surprise me, after he's already mis-sold to me. Maaz applied the credits to the account, and I had to rush of the phone as I was due to start work. After work and checking my billing, I could see I still should be credited more to reflect the tv charges, so called back and spoke with Nir, who has requested the remaining credit be applied by his team leader. Maaz and Nir where both brilliant on the phone, extremely helpful and patient, and really made me leave the call happy, even after all the hassle. They both knew how to deal with the query in a productive and kind manner. Thank you for that. Also the gentleman who got his manager to listen to the call right away. Massive help. Sorry didn't get his name. Hopefully I will have no more issues now. Thanks to the sky team.  ... View more

Would just like to say a big thank you to the lady who helped me with an issue I was having today. The lovely lady, Rona, took the time to talk me through the process of getting me back up and running. She was extremely helpful and we had a few laughs too...(mainly about bottle caps!)  Definitely the kind of adviser you should have on your team 🙂  ... View more

I spoke to a gentleman this morning called Jeff after calling to change my TV package.  Jeff provided an incredibly friendly and informative service. Jeff is the kind of guy I would hire on my service desk and I could have sat chatting to him for alot longer! Please let Jeff know he's awesome!  ... View more

Today you setup my SkyQ and multiroom package at a very good monthly price.  Everything is working fine and i'm very happy. Also thanks for the FREE UHD addon this was a nice gesture! Stay Safe 🙂        ... View more

Hi Id like to say a massive thank you to Rees who is based in the Stockport office. He couldnt have been more helpful helping my friend and I with our home move. thank you Rees, well done.   Dave ... View more

Hi  I just wanted to say a huge thank you to Fiona who I spoke to today - she arranged my house move so easily and was a delight to speak to. I received the highest standard of customer service and she was so helpful and friendly. It was so refreashing to speak to someone who wanted to help and was so happy to do it as well!!! She even managed to save me money on my bill which I was thrilled about.  THANK YOU!  ... View more

I want to say a massive thank you to Karen based in Glasgow, we were on the phone for about 45 minutes trying to sort my home move and I've never spoken to someone with such patience and just a genuinely nice human being! Thanks again Karen 🙂 ... View more

I've had quite a few issues with Sky when I initially joined and had an ongoing complaint with my signal etc! I was going through the process of cancelling my sky services when I had a very very helpful conversation with a member of the (cancellations?) team - Jerry, I believe his name was, excuse my spelling! He not only managed to help me get a good deal, and converted me into a sky mobile customer but he managed to lift my spirits with his friendly and entertaining conversation! The guy deserves a pay rise as his humour is probably the only reason I stayed as a sky customer! He asked me to leave feedback but I accidentally ended the call and I'm not sure how else to leave feedback and make sure he gets the recognition he deserves! Thanks again 🙂 ... View more

I just wanted to send my thanks to Lynsey who we called on the bereavement line this morning. Call ref: 1-4-5-7-0-5-9-3-9-0. Lynsey made a potentially stressful situation, very simple. I had called to transfer ownership for my grandparents Broadband/TV/Landline on behalf of my grandma who would struggle with the process. We were able to negotiate their current package, as they were unfortunately paying a lot of money for Boxsets and calls outside of their rental agreement. I am now very reassured that my Grandma will be paying a reasonable amount of money, for a package that actually benefits her. I also established a password and contact details so I will be able to liaise with Sky in future. Many thanks Lynsey, you're a credit to your team!! The Smiths  ... View more

I would just like to thank Robyn ( sorry I don't know her second name) at the call centre for her help with my new sky Q box . She was professional, polite and did everything she said she would, when she said she would. I would also like to thank the engineer , Jamie I think he was called ,who came out to fit my new equipment today , he was very helpful , friendly and polite .  I hope you can pass this information onto booth your staff . All too often people complain about bad service but never good service . ... View more

Dear Sky Customer Team, Dear Managment,    Saturday the 6th of June we had our consultation and we can only say what an amazing experiense that was.  We spoke with Sky represenitive Keith and after that with Jade /I really hope I took their names correctly as they deserve all the credit in the world !! /.  Both had extremly high knowlege of every SKY product you can offer to your clients.  Keith help us with the best possible directions regarding our initial problem and then direct us to  Jade ! We have been your clients for as long as we can remember and  Jade made us feel so welcome and appreciated .   She was with us  every step of understanding the new products, the new plan, the new way to move forward.(each member of the family had questions :)))   )  Extremly professional and in the same time so friendly, warm and so kind.     THANK YOU KEITH! THANK YOU JADE ! THANK YOU for beeing such amazing SKY Team members.   Thank you for your passion, your possitivity and your guidence.    Wishing you all the best Nadia, Pavel and family Chigwell    ... View more

Eleanor was so helpful and polite on the phone! Changed my broadband package for a better price within 5 minutes, no fuss! Thank you so much  ... View more

Hi  I had problems with my Sky Q box connecting to my broadband after it reset & was assisted incredibly well by to young men this afternoon  I would like to commend both Daniel & then Lee (LES36) for their excellent customer service & the excellent way that they communicated throughout They were both extremely diligent & positive that a solution could be found  I thanked them both individually but I would like Sky to pass on my thanks once again    ... View more

Hi    I wanted to give some feedback about engineer that visited my property last week 30th may @4pm. I was expecting to receive an SMS or email to provide some feedback but I havent.   I would like to say that the engineer (sorry cant remember his name) is a credit to your company. He was very polite and tried his best to resolve the issue. Also despite it being Saturday afternoon he remained really eager to help.   Please pass on my comments to the employee and his line manager.   I hope you can trace the employee from my account details.   Thanks   ... View more

I just wanted to say a big Thankyou to Dave Bradbury his customer service is absolutely fantastic! He needs to be given some praise! He helped me look through my package today and was more than helpful. I can honestly say I've never had such good customer service well done Dave!    ... View more

I just wanted to say how happy I was with the service received today when I called Sky.     I answered all the questions to say I was not NHS or vulnerable but within seconds my call was answered.  I only wanted to upgrade the Talk package to Anytime Extra & this was done in minutes.  I was surprised to be told that upgrading my broadband to Ultrafast would actually give me a complete reduction in cost to the total package.   Super pleased with this service from Sky even when they are busy.  Much appreciated & worth the call.   ... View more

Both my partner and myself spoke with an amazing customer service representative called Sam earlier today as we both had queries about our sky subscriptions, and both of us came away with a reduction to our monthly bills.  We were expecting a follow up text/email to provide feedback but haven't received anything so decided to leave a post on here.  Sam was very helpful and he is an asset to Sky...11/10 from both of us....thanks Sam!!  ... View more

Massive thanks to Duncan for fitting out SkyQ today.  He was friendly, proactive and informative and it was great to have a chat with him today.  Great employee and he should be recognised.  ... View more

Hi just want to say a big thank you to Russell from sky customer services. Was looking to leave sky but russell managed to find me a great deal worth staying for. Great customer service and very helpful. ... View more

Today 3rd June Barbara (BDN01 ) took a call from a very disgruntled customer who was about to cancel their subscription with Sky after 13 years . With empathy, patience and dedication, Barbara ensured that this customer left the call extremely satisfied and reassured that their issues would be given the right attention. Subscription cancellation became subscription renewal !.     Thank you Barbara . You are a credit to Sky .     ... View more

A big thanks to customer service, Mick and the engineer Marcus in Coventry who visited today. We had problems with the wifi signal. They both gave 10 out of 10 care and support to make sure it was solved. The straightforward and necessary infection prevention has been well thought through, meaning on site issues can be rectified. ... View more

Thank you to the customer service agents on the billing (Sachin and Johnathan) and downgrade  (Curtis?) team who helped us with our sky sports subscription. Your promptness and politeness were exemplary and Curtis, your patience with our query is much appreciated.      ... View more

I wanted thanks to the efforts sky have made in regards to pausing subscriptions and the thought that has gone into programmes such as the #watchalong events on Sky Sports. The addition on the documentary channel, .and the overall care that has gone into making a pretty rubbish time, slightly less rubbish.   Once again thank you.     ... View more

Hello i wanted to pass on my observations on our Sky tv broadband service. We've been locked down working from home since mid-March and our broadband has been excellent managing with all our devices and online platforms we've needed to get through this difficult time.  Our children need broadband for school work, my husband and I have been working from home and our tv package has been much needed.  If there have been issues, we've not been aware of them as the service as been faultless.  thank you Sky! ... View more

Just wanted to say thanks to advisor I spoke to today (Phil? Scottish accent) in dealing with my contract - I needed to reduce the cost of subscription or cancel entirely. He was professional, empathetic and flexible in his approach and we were able to agree a new contract. Not sure if I will get the opportunity to provide sepatate feedback so thought I'd post here in the hope that the feedback will reach the correct team.  MP ... View more

My elderly mom and dads signal had gone , loveliest engineer called Craig came out today , he was so patient , courteous and helpful thank you for going over and above your job role to get them watching again  from 2 crawshaws road  ... View more

Hello there   Everytime I have spoken to Sky the customer service is without doubt the best in the UK. Staff are polite and put up with my stupid questions. Since the lockdown though you have been superb about pausing subscriptions which is great. Cricket is my main sport and I am watching all previous highlights and your special programmes. Fair play and keep it up ... View more

Hi Sky   I have just got off a call with Nicola on your bereavement line to let you know that my wife, the main account holder with Sky, passed away recently. She was really helpful, friendly and compassionate, and also helped me with some other things regarding my package. I have to say that I was really impressed with her and the service I have received today, and would like you to pass my thanks to her. Well done Sky! Jon ... View more