James- cancellation dept 9/6/20

[Anonymous]

I called to cancel my Sky because the price had doubled and of course, am on furlough. I appreciate that deals are normal if someone requests to cancel. I just wanted to say thanks for dealing with the issue quickly and efficiently.  Understanding. Talking to me like a human being.  And explaining the VIP and Sky Store that I've never used because I was worried  I'd get billed or end up in a contract 🤣.  2020 is a stressful year for everyone too. I'd hoped to receive a feedback form but nothing arrived, so giving feedback here. Hope it reaches you.  If it helps, James may have had a Newcastle accent but I could be wrong. Thankyou again.