I moved house in March 2020 and my broadband was supposed to have been activated remotely on the 26th March. However this was not done and I had no wifi from that time till today 22 June 2020, an Open Reach engineer finally came out to fix the problem.
I do understand the current lockdown affected service provision but 3 months with no wifi was just too much. I ended up buying a pay as you go broadband to enable me to work from home.I phoned SKY and spoke to different advisors during that time who promised to get it fixed on numerous times but to no avail. I was given different explanations each time. I thought of cancelling my SKY all together and BT had offered to connect me sooner.
However I feel 1 advisor Steve sss03 really went above and beyond to follow through with my query. From the first day I spoke to him, he promised to follow this through until its sorted and was very apologetic that I was not receiving the service I was paying for.He rung me back a couple of times checking and providing updates as he said he would. Even though I was angry and frustrated having no service speaking to Steve made me feel someone really cared and I appreciate that. I was no longer phoning in as much as I felt Steve was really working on it. Now waiting for the promised refunds 😊THANK YOU STEVE xx
