Send Thanks to Sky

Hello   I would like to pass on my thanks to Alex in the Loyalty/Cancellation department (with a very lovely Scottish accent) who I spoke to this afternoon. He was absolutley brilliant and a credit to your organisation. It is so nice to speak to someone who is prepared to go out of their way to help. He asked me if I could complete a short survey afterwards to rate his performance, however after the call I waited but nothing happened.    Please could you pass my thanks on to him and tell him he definitely scored a 10/10.    Kindest regards  Emily (With definitely only 1 'L' 😉) ... View more

Hi, Can I just say I've has the best experience ever with one of your advisors today. Her name was Meg and she is from Fife in Scotland and she has a lurcher dog who howls at Alexa! (This made my day.) Her customer service was absolutely outstanding! She helped me with my issue straight away and made me feel so at ease on the phone. For someone like myself that suffers with anxiety it was such a laid back conversation. Not only that but she asked about my home town etc while things were going through on her end. She made me laugh and overall made my day! Easily the best customer service I have ever received, very friendly, helpful and professional. Thank you Meg for being amazing, keep doing exactly what you're doing. I hope you stay safe and don't forget to go to Tynemouth when you visit Northumberland! ... View more

Finally got a number to speak to a person. I was EXTREMELY annoyed and agitated by the time I heard a voice after spending an hour going around in circles trying to get help through the app, googled and found a number which lead me to a dead end then cut me off. Eventually after trying a different number, being cut off by the automated system I tried again and eventually got to Stan and thank god for him!!!! He dealt with me in a friendly, professional and efficient manner and helped resolve the issue in 2 or 3 minutes. Sky your staff might have fewer complaints and irate customers to deal with if they can contact your people or at least find out how to make contact easily rather than jumping through hoops a million times over!!!!!! Stan you deserve recognition for your service, thank you.  ... View more

Grateful if someone could pass this on the Head of Customer Services and the Customer Agent. Just wanted to give a 5 star rating to Alexandra of Retentions Department who negotiated the renewal of my tv and broadband contract on 26 March 2021.  Very professional and knowledgeable. Excellent customer service.  ... View more

October 2020  obtained Applie SE2020 for myself and wife Witihn week had no end of trouble with call drops, signal issues, etc Had total run around for three months trying to get resolution Eventually ended up with Brian Stokoe Emplyee Number: BRS11 He took over our case and went 150% out of his way to listen to our case, look after us and ensure a resolution was found We wish to offer a very grateful thanks for his dedication to customer service and if you have any internal recognition, lik eemployee of the month or suchlike, would like to recommend him highly for such an award, he very much deservies it Thanks again Brain for all your help and understanding, we wouldn't have got a resolution without you     ... View more

I just wanted to say a massive thank you to the amazing engineer who finally (after 5 other visits from other engineers) fixed my sky dish/satellite pole and got my satellite signal working! He was professional, helpful, knowledgeable, thorough and a real asset to Sky. Thanks so much Steve Hulbert (FS655)  ... View more

I just wanted to pass on my thanks to Douglas from Sky who I spoke to yesterday. His customer service was outstanding! I called to discuss a phone for my son and he really couldn't have been more helpful. He found a great deal and even managed to give me a discount on my phone. He recognised me as a long standing Sky customer and really made me feel like that was important, which at the moment you feel like only new customers get the best deal. This was not the case here! Douglas really is a great asset to sky 👏 ... View more

Thank you to the lads from sky and open reach who made installing our box and internet such a smooth process!  We have an old house and it did not have the correct fittings etc and they worked their hardest to get us up and running within the day!  Great customer service, friendly lads and 2 happy children !!  Thanks  ... View more

@ Robbie RLI05 Big thank you to Robbie at sky He went the extra mile calling me back at arranged times keeping me informed of what was going on. He sorted out my skyQ installation if it wasn't for his professional manner and experience I would have left sky. your a great asset to sky and thank you.  Regars Steve ... View more

Hi, would just like to thank the engineer who fitted our sky Q today in Gainsborough. He was a very polite young man who followed the covid restrictions to the letter, was very clear with his instructions, made us feel at ease, took his time explaining & didnt rush us. He was a credit to sky & would recommend him to everyone. Thanks ... View more

Moving house a nightmare. Having Sky Engineer 'Becky' a blooming dream! She was so patience with me and left checking everything was A.O.K...... brilliant!  ... View more

Hi I would just like to send my sincere thanks to SKY employee Grant PS107 for his recent help (19/03/21) with my complicated queries, Grant was both helpful and knowledgeable in what was a 2 problem situation, nothing was to much trouble and he showed great patience during my call getting solutions to both issues, Top marks Grant!! Thank You Mr S Hodgson ... View more

Hi, would like to say a massive thanks to Atholl he managed to solve our internet issues and updated our sky boxes. This took quite a bit of his time up but he wasn't bothered at all and wanted to make sure our mini box was set up before disconnecting the call. I'm glad he did as it also needed resetting. A real asset to the team and didn't make it feel like a chore. He was also able to look into the mobile coverage for me and assist on questions on a potential house move. Deserves employee of the month. I hope his manager sees this and provides feedback to him.  ... View more

Firstly it would be so much easier to respond to your text where you wanted some feedback . I had to check on the internet to find out what the process is which is ridiculous. Anyway I wanted to say your adviser was lovely and very helpful and patient. I took a while to get past the recorded voice setup. I was on the phone for 90 minutes sorting out how to get discovery + which seemed far more complicated than it should have been. Passwords seem to be getting crazy these days with upper/lower case etc. Anyway I would give her 10 but would ask if you could make this feedback process more customer friendly. ... View more

After moving housewe didn't need to wait too long for an engineer to visit. Gary who visited us was amazing. We already had some connections in the house, but some were not working. He was quick to sort this out and ensured we had the correct boxes in each room. As we live in a fairly large house with a number of extensions added to the property the signal to some of the boxes was weak in certain parts of the house.  In order to get the best service between all boxes as we are not on Sky broadband he tried a number of things including the use of a booster but eventually due to the cabling around the house we were able to use ethernet on most of the boxes and now have a connection that works in each room. His knowledge around Sky, networking and how the cables were routed around different parts was amazing. Even gave us advise on mesh/powerline and wifi extenders.  ... View more

Hi I would like to thank two people from the Sky team today, one being Richard who assisted with a change I wanted made to my Sky account and also to Farah who was most caring in her manner & assisting me to cancel my recently deceased fathers account. You have both been patient and gone out of your way to answer and sort my questions today. Thank you ***** ... View more

Thank you so much  to the young man at Sky, Bozhidar, who has done everything he could to help me today. I am grateful to him, he couldn't have done more, he is  an assest to the company  Without his help I would have had to wait till 22nd of March for an engineer to put the satelite dish right. I will still  have to wait with no live Sky TV till the 18th March. I suppose thats better than the 22nd. This seems very unfair to me when its not my fault. Is the same thing  happening to  any body else?   I am shocked  and very disappointed  that after 5 years of excellent customer service, I find myself feeling very let down. When in the past the most I have had to wait was a couple of days. I really do appreciate  things are not normal, however to be left with  no live Sky TV for a week at this time , and still be expected to pay for the service I don't have.  Nor On Demand or Netflix etc, is so  wrong.   I honestly never thought I would even be considering cancelling my contract, and it is  really upsetting me  Of course I don't  think I should receive preferentially treatment, but I did think being a VIP meant something, well thats what the advert says. How wrong can you be. ... View more

On Friday March 5th 2021 in the afternoon I had superb service from Pani, in your call centre re sorting out a new and better contract for me, and Richard in Tech Support, who helped me with router issues.   They both went out of their way to sort out a few issues and I'm now very pleased with my Sky Broadband + Phone + Line Rental and have signed up for a further 18 months.   Was a Customer with O2 Broadband before you took them over and I'm happy that I stayed with them/you for the  last 15 years or so.   Richard   ... View more

Thank you Angela for your patience in dealing with my request and a BIG thank you for my 81st Birthday present.   Allen Reid ... View more

Want to say a big thank you to Natasha.  I called to ask how we could boost the signal around the house as having wireless issues upstairs and she was incredibly helpful and took time to explain the process.  She has arranged for a broadband booster to be posted out to us.  We had been putting the call off and Natasha was great and made it a lot easier than expected - thank you! ... View more

Incredibly impressed with Laura from cancellations she went way beyond her job role to fix a technical issue with my account. After being passed around to 4 different departments I somehow came through to cancellations and she took ownership of the issue, kept in close contact throughout the week and was incredibly helpful and friendly, I don't think it would have been sorted without her! ... View more

Hello, please pass on my thanks to the man (dont know name) who helped explain the contract and billing details.  Thought there was going to be a follow up call or survey?  Anyway, he took the time to listen and explain.  Call was today at 2.10 pm.  Thaks for this.   ... View more

Thank you to SKY No satellite signal over Christmas. Sky from 1st phone call to visit from 3rd engineer, 1st class service.   Got there in the end.   Everybody I spoke to, polite helpful. Never a problem in 15 years, then suddenly after the estate all had a visit from KN !!!!!! Before Christmas, Sky / Tv did not work .    Recmnd Sky     ... View more

A young lady answered my call her name was Sherry Braidy from the Livingston branch, she understood my difficulties in paying such a high bill for what I initially subscribed to as I'm now put of work because of Covid bit she helpedake small changes to come up with a bill I can afford under these conditions, she showed such sympathy and instant reduced my bill toame sure iormy family did not miss out on what we love to watch, she did this automatically because she has so much heart and care, She made Sky feel like family who care. She is a treasure and I'm so greatful it was her answering my call. Thank you Sky for recruiting such amazing thoughtful people. I hope she gets to read this, she's a beautiful person who deserves applauding x       ... View more

Had THE most amazing consultation today with Maria. Really hope I am sent a feedback form. She was simply superb. Nearly 40mins of her trying to sort out a) my 90yr old father's tv and broadband and then b) still took time to ask about mine too. Lockdown is tough, but Sky have been there every step of the way! You have a very loyal customer in me Sky! Thanks.  ... View more

Hi. I just got off the phone with a lovely gentleman ( who's name I didn't catch :() and I think I was supposed to stay on the line to do a survey. And I hung up by accident as tbh I thought they were going to text me it. So how can I do the survey? As the young man was so helpful many thanks  @Federica-C  ... View more

I have just spoke with Sky regarding my bill for tv / broadband package. I had a missed a few payments due to being affected by COVID. I have been out of work due to being self employed and my partner owns a salon which has basically been closed for the best part of 12months. Anyway, I apologise for forgetting the mans name but what he has done regarding our bill a took so much strain off our backs it unbelievable. I cannot thank him so much for his help. Please try get this message to him. What a legend.  thank you sky and a massive thanks to this man. 26th Feb  ... View more

I wanted to recognise a member of your tech support team. I spent a long time on the phone to numerous people about getting a business line changed to residential. No one quite knew what to do, but Conor in Northern Ireland owned the problem and got it fixed.  He even called back today to check to make sure everything had been done correctly.    Stellar work from Conor. I don;t have any other details on his name, but he did make notes against my account.    ... View more

I rang this morning to arrange to move my Sky service to our new home, and despite expecting a pretty painful process, I was pleasantly surprised to have been greeted by a very bubbly Scottish lady who in an extremely efficient fashion handled my booking.  She wasn't too much of a 'robot', but acted with pace and clarity about the process.  Well done Sky 👍 ... View more

After a problem with my Broadband dipping out I spoke to Lorraine in customer services who was great and managed to get me an engineer call out that day. She was calm, clear and listened very well throughout the conversation and showed real enthusiasm to trying to sort out the issue. The engineer came and because of Covid had to stay outside but his knowledge and expertise were really good and he solved the issue. People often like to shout when it goes wrong but yesterday 2 employees at Sky were great ambassadors for your brand and it would be really good if they could be recognised for their great customer service. I was really impressed by both of them.  ... View more

Dear sky i joined sky on  in february and realise there was a problem with my order and I was charged  £174 on my telephone bill even though I thought I had Sky Anytime.I spoke to Qinnat a member of your staff from the  cancellation team. she was very helpful in order to get my query resolved and explained everything to me very well and most importantly listened to the customer I would like to thank her for all the hard work and appreciate all the help she has given me   please let her manager know and may she be commended for her hard work thank you Mohammed Rahman ... View more

I rang Sky a couple of weeks ago about an issue with my Sky account.  I spoke to and was looked after by a great Scottish guy by the name of Arron.  I have spoken to a few Sky people over the years of being a Sky customer and this guy is the best yet. Very helpful, patient and nothing was too much    Thanks Arron ... View more

Just wanted to say a really big thy to my sky engineer Paul , made the whole installation process , painless and fluid , so helpful and patient, made my joining sky a very pleasant experience 👍🏻 ... View more

I can't find anywhere to send direct feedback - but huge thank you to Jackson from the Sheffield branch who was massively helpful on the phone just now, helping me arrange an Openreach engineer in a very difficult time. That man deserves a raise! ... View more

A big thanks to the two engineers who installed my Sky Q in a top floor flat. It was not an easy job with them currently not being able to enter your home. They were professional, patient and helpful. I unfortunately didn't catch their names but I hope this can be traced from my details. They are an asset to your company!  ... View more

Many thanks to Lee, for his guidance setting up our sky Q, standing in the rain, relating though the window, Lee you're a star, thank you. Plus thank you to Emma for the help over phone, when we made the purchase. One very happy family here ☺  ... View more

I was waiting for a feedback text or email and unfortunately didn't receive one, so I will write it here and hopefully it will get back to the necessary department and the advisor will receive the praise he deserves.  I spoke with Lewis this morning because my broadband is down, Lewis went above and beyond to help. He was very professional and was a pleasure to speak with, a true asset to your company! Thank you for employing such a helpful young man!    ... View more

Hi I spoke to @Anonymous part of the retention team working from home.  I was supposed to get a text to leave feedback but never appeared.  Tony from Glasgow you're an absolute legend!  Go Forest!  ... View more

Hi, i never usually give feedback, but today i had a Sky Engineer come out to install my Sky. His name was Jason and he was based in Swindon. It proved to be quite a difficult job as i am 3 stories up in a flat. Jason was on his own and i know if it was me, given the task in hand he had every right to postpone the job maybe come back with a helper another day, but he didnt, he thought he was coming out to a house. The set up was difficult, but he never gave up, with the Covid restrictions it made things even more difficult as he couldnt even come in the property, but we got there. I literally cannot rate this guy highly enough, his people skills, his abilities to multi task, his determination, literally if there there was a 5 star rating option i would give him a massive 6!!! Hes a credit to your company and i want to say a massive thank you from both me and my two sons!! fantasic job well done. I am so so thankful. Please please ensure this gets fed back to his superiors so that he can get the recognition he so completely deserves!!     ... View more

 I would like to send a heartfelt THANK YOU to an AMAZING SKY advisor called Fiona from I believe the DERRY area. She is the most LOVELY lady I have been blessed to speak with. I have had an absolutely terrible weekend   with my PC and mobile, for although it appeared the broadband was working It was not talking to my television, Broadband or mobile. Even my booster had stopped, and the remote for the SKy mini box wouldn't talk to the box or mytelevision  I had spent a whole night trying to solve the problems , had a migraine from Hell  was so stressed and thought I was near to insanity Fiona took over,she didn't make feel stupid. She was kind, sympathetic, and so courteous. Although we have not been able to get my system up completely It is working and once the engineers are allowed to come back into houses it will be put completely right Thank you FIONA  for listening to a stressed out individual, who was at the end of her tether  I really appreciate  all you did for me. I want to  nominate you for a sky reward     ... View more

I want to thank Louisei Scotland I think. Really got me sorted there now in about 5 minutes. Thank you so much. Being totally on my own I really depend on the TV. I was getting desperate!! Lol funny the small things annoy us atm. Thank you again. Absolutely brilliant customer support.  ... View more

Hello,  I called Sky with a lot of questions and things needing doing.  The experience was great from start to finish so wanted to say a big thank you to Denis who helped with changing account information and putting me through to other departments.  He was very helpful and informative.  Also I wanted to thank Lessi (sorry if that's not right) for aiding me change my package and order me a new box.  She was so knowledgeable and patient with my many questions.  She took time to explain the different options and did her best to find affordable solutions.  As a sky customer I remain happy with my decision to join even after more than ten years. ... View more

Hi, I would like to say a big thank you to Vicky in Glasgow who helped sort a problem out with my new package, that hadn't had the right pricing applied. Nothing was too much trouble, and she came across as very friendly,   making conversation etc, very clear on the telephone which always helps.   A Very Happy Sky Customer         ... View more

Hi   I am just in the process of moving into my new home & called Sky, as a new customer, to set up my new broadband & TV. I spoke to a gentleman by the name of Andy, who was from Leeds. I said I would leave him some really positive feedback as I throughly enjoyed & was happy with our conversation & the package he was able to get me. He was not just very good in sourcing me a highly competitive deal, he was also very easy to talk to & a fellow Football fanatic! He was also able to do all of this for me whilst looking after his toddler son at home! A very nice guy all round & I hope you can pass on my regards & thank him for the excellent service he provided me today. I look forward to enjoying my Sky TV package & broadband in the near future! Kind regards ... View more

Hi  I would just like to say that before I made the call to the customer service team I was very upset but speaking to an advisor whose name is Jordan everything changed he was nice  helpful polite and resolved the problem. Would like to thank him 😊   ... View more

Hi, I didn't receive the feedback survey after speaking to sky on the phone. I just wanted to say the person I spoke to today was so helpful and it was so nice to speak to someone who cared. Sorted my problem out and it has made my day! Thank you!  ... View more

I would like to send my huge thanks and appreciation to the sky employee named Ian. I would like to hope this man gets some sort of raise or appreciation in his job as he went completely above and beyond for me today and sorted out an ongoing issue that I've been having since September. I honestly can't thank him enough and wish him the very best!  many thanks, a very happy customer (now) Kirsty ... View more

I used my VIP free home move today and my experience was excellent. After waiting a long time on hold I expected to be stressed but thanks to Amelia in Falkirk the service was excellent!! Clear helpful and patient and with all my questions answered I wouldn't recommend anyone to move to anyone else Thanks  ... View more

I was waiting for the text to say how the call was but it never came, so thought I'd try this instead.  I've had a nightmare with sky since October when I cancelled my subscription I was still getting charged and told I'd have to pay around another £700 In total. I spoke with one woman who wasnt bothered at all and said she'd look into it within 10days and call me back. As it was so much money and I was anxious to sort it I rang back again a few days later and spoke with Ross from Glasgow (I think!) who did it there and then and agreed I had tried to cancel it had been inputted wrong and I'd get a full refund. He could of passed it over like everyone else and said he'd do it another day like the last one but he was great. Sorted there and then no messing with full apologies. Very thankful to him!!  ... View more

Hi, I just wanted say I have just had a wonderful service from Laura On the Broadband team. I am really not happy with my broadband. She was so calm, polite and helpful. She let me rant on and repeat myself without getting defensive. She remained patient and calm and endeavoured to help me. She understood my frustration and did all she could to help. She could provide some customer care training to Duncan who I had to speak to on Saturday! Thank you Laura!!!  ... View more

Hello, I'm hopeful this is a thread that's still going! I wanted to pass on thanks to Sam from the Home Move team who helped me on 02/02/2021. She was just lovely to talk to, funny and polite whilst remaining professional and helpful. Didn't try and sell me things I don't need, but also helped me to find the best package for me. Lovely to chat to such a friendly and warm person! ... View more

I spoke to an advisor from Glasgow today. I hung up my accident before I fill the survey out! My call was at 11.12 this morning 31st January. The lady was so helpful gave me all the advise I needed and upgraded my package. The call was so personal and tailored she deserves an outstanding star for how she dealt with my call. Please pass this feedback on to her line manager. ... View more

I really want to thank the Sky customer service team (especially Ryan in the pre-assignment team) for working so hard to make everything work well for my 82 year old Father. You have gone above and beyond to ensure he was able to switch to Sky Broadband in the quickest and smoothest way possible and I really can't thank you enough.  Good to see that after all these years (20+ for me) that you haven't allowed the customer service side to slip. For me, it's this that sets you way and above the competition!  THANK YOU! 😀 ... View more

Hello Yesterday and today I have been chatting with a lady called Loiuse Gardener. I am in the process of moving home  after a breaveent hence the call to Sky. Please extend my sincere thanks to Loiuse. This lady with a beautiful Scottish lilt was  pleasant and precise explaining  the details and talking through the options. What a lovely charming lady to have on the other end of the phone. A credit to Sky who are fortunate to have  her on their team. I did try and leave this comment on the acccessiblecustomer service.com site, but to no avail. Maybe Sky should make it easier to compliment their staff, credit were credit is due. Thanks again Loiuse. Fran Bailey ... View more

Hi, I would like to take this opportunity of sending heartfelt thanks to the lady who helped me this morning, 30th January 2021.  I didn't get her name but she was working from Northern Ireland and her help was unsurpassed.  Patient, understanding and kind.  Us over seventies need all the help we can get.  I fully understood what she was telling me and she fully undertsood all my queries, going out of her way to help me with an issue that wasn't Sky related.  We had a chat between helping me and in these discouraging times I think we both felt it helpful to talk about home life etc whilst having a giggle. we must have been on the phone for at least two hours, if not longer.   I don't know who you were but you were my Sky angel this morning and I sincerely hope this feedback reaches you.  Thank you  ... View more

I was expecting to receive a message from Sky to enable me to provide feedback  following my recent experience in trying to reduce my package. The Sky telephone system is appalling and does everything to discourage customers from talking to anyone. I wasted so much time and a lot of money on calls just trying to defeat the awful system. If I had a real alternative, I would ditch Sky, even though I have been a subscriber for many years. HOWEVER, once I did find a way of getting past Sky's every attempt to deflect me, I eventually spoke to the charming Kalpesh in Mumbai, who took care of my concerns and provided me with what I needed. He could not have been more helpful. I promised to reflect my feelings on his feedback form. But this never arrived. Hence my message here. I hope someone can pass this on to him? ... View more

Hello, I would like to give thanks to one of your Engineers (Adam Woodage) that came out on 28/01/21 to my parents house to install sky Q, he was extremely polite, helpful and courteous of not making holes in the neighbors lawn with his ladders by putting a Matt down. Because he was not able to enter the premises due to Covid rules, he very patiently talked me through how to set everything up and even when I didn't get it right he didn't rush me, he just told me what else to try. It made for a very efficient and pleasant visit. I would give Adam 10/10 really super engineer. So thank you!  ... View more

So on 26th January I spent 1 hour 30 minutes on the phone trying to connect my new router and mini boxes speaking to Paul (not his actual name as he told me I would be able to pronounce it) in Bulgaria. He was an absolute angel! So friendly and helpful, he couldn't do enough to help me he had the patience of a saint dealing with an inpatient customer. I'd tried 3 times to do this myself but kept getting the same message 'no internet connection' eventually I gave up after going online and still nothing. We spoke about everything from the weather to COVID-19. This guy deserves some sort of bonus for his tremendous work, this is what you want when your frustrated, a none patronising person that understands why you feel frustrated. Paul.... the beers are on me! ... View more