Had a broadband engineer come out today, was extremely knowledgeable and helpful. Even though he wasn't able to fix the issue he did absolutely everything he could to try and get it resolved. He even had to argue with another department within in Sky to provide the customer service expected. For some reason the department within sky weren't listening to what their own engineer was trying to explain to them because it involves a open reach engineer being called out. But he kept his calm and dealt with the unhelpful person on the phone extremely well who finally listened to what he was telling them. Now have the open reach engineer coming out on Wednesday. But just wanted to thank the Sky broadband engineer as he went above and beyond to make sure Sky were doing everything possible to sort out the issues and provide good customer service (unlike the guy he was on the phone to). The way he dealt with everything and answered all my questions he deserves a raise! It's very rare I compliment service provided but this fellow was doing his job perfectly and was fighting my side all the way as he understands what customer service is all about. So if this finds it way to him : thanks for doing your job and then some!
Engineer came out to me at around 2:15pm today (21st Aug 2021) (IP30)
