How to send Thanks to Sky

[Je5ter2001]

I was coming to the end of my subscription and wanted to remove a few things I no longer need. I rang in July but because there was more than 1 month left I was advised to leave it for a couple of weeks or I'd be charged more to cancel the contract. I was given a reference number so I wouldn't have to go through all the details again. Fast forward to today and I get a guy in the phone who had no interest in taking the reference number instead going through all the details again....and comes up with a more expensive monthly deal. He says he wants to talk to somebody and asks me to hold...and then cuts me off. 
I ring back and get hold of a different guy who again refuses to take the reference number and we spend another 5-10 minutes going through all the bits and bobs. Eventually he comes back with a price that's a little more expensive but by this point I just want to get it done. 
10 minutes later I'm checking the MySky app and it appears to be another more expensive monthly amount but figure it'll sort itself out after a few days.

Then the phone rings and it's Louise from Sky (around 10:45 this morning) checking everything is alright as the earlier call was cut off. She offered to check over everything, she took the reference number without hesitation, read all the case details and explained far more than the other two previous guys combined. 

but she wasn't finished, she explained why it was more expensive (to do with offer expiry dates) and done some magic and came back to me with an even cheaper offer! She just saved me £54 over the 18 months!

If Louise's manager is reading this, she deserves a pay rise as she has restored my faith in Sky. No disrespect to the first two guys but she runs rings around them when it comes to customer service.

Thank you very much Louise👍🏻