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GCL23 or as she more commonly known, Gillian.
Spoke with Gillian today regarding a complaint, listened to what I had to say and took ownership, even thought it wasn't her issue.
every sky employee should be a bit more like Gillian, would save a lot of timw and hassle.
Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.