Send Thanks to Sky

The  Sky Engineer (Graham) sorted our connection to Sky today. What a respectful, professional and lovely man, nothing was too much trouble for him.  My husband is partly immobile due to a stroke, but Graham went above and beyond in explaining everything to us as we have purchased extra programmes which we asked for. Also, Graham wore over-shoes when entering the house which again is so respectful. Graham is a credit to Sky and all who work with him.  Many, many thanks for a  brilliant experience. 10/10 - A* service. ... View more

Today I spoke with Fazel, from the "leave sky department" in Leicester, he was excellent, very kind and helpful, in fact, he changed my mind and I decided to remain with Sky. I would like to thank him, and give him a 10/10 review! ... View more

Hello, I don't know if this is the correct area for this type of comment but I'd just like to say. I contacted sky to let them know my connection was down (turned out it was down in the whole area). The man who answered my call was superb. He told me that I was due an upgrade. He arranged for a new router to be delivered (it came the following day), and got me a reduction on my monthly payment. I'd just like to thank him but I didn't get his name. If there's anyway someone from sky could somehow find him pass this message of gratitude on that would be greatly appreciated. You've got yourself a top class employee, he did more than he had to and we even had a bit of a laugh over the phone. I'm from St Helens if this helps to get the message to him. Many Thanks. ... View more

Hello,  I have just this moment come off the phone with a gentleman called Mark. He was ringing up about my anniversary offer and a checkup. Even though the anniversary offer wasn't something I was interested in pursuing and it was a relatively short call he was very polite and informative. He spoke to me like I was a proper person which sometimes you don't get with sale calls. He gave me some helpful information on some streaming services and his attitude to the call was consistent, genuine and friendly.  ... View more

Hi, I received some excellent support from one of your team today in sorting out my skyq box network connection problem. I was expecting a survey to be sent through but nothing came and cannot recall the lady's name. Please would you pass on my thanks. Regards Jon [removed]   Moderator note: removed personal details ... View more

I need to send the BIGGEST of thank yous to Gigi who I chatted to today. I was literally calling to add another box for another room and this girl made my absolute day!   What a personal service I've just had, we chatted and even found out we are cat twins - Karen and Oreo!  I'm all about being kind and women empowering women and I came off that call and had tears in my eyes I felt that touched by the service.   PLEASE pass this along and make sure that girl gets some recognition (even a raise!), it would be a pleasure to speak to her again or even her manager to pass personalised feedback.   Personal message to Gigi - remember, stay kind, stay humble and stay weird ❤️ ... View more

Would like to send a big big thank you to Tyrell at customer service. A really polite and helpful man, he went above and beyond for me it's much appreciated.  Tyrell I wish everyone on customer service was as lovely and helpful as you. I hope your manager sees your review your a real asset to your team.  Thank you again, I spoke to you this morning at 9.54 am you contacted your manager twice for me and also a big thanks to your manager.  Thank you again Tyrell  ... View more

Thank you Dawn for sorting my account out for me such a lovely lady ... View more

Good afternoon, I have today been visited by a sky engineer named "Jay" he was a gentleman, showed care for my home (cleaned and tidied up as he went along and did not traipse mud in to my house). he went the extra mile to fix the problem, and he was obviously very competent at his job. His communication skills were very good, and made me aware of a sky offer that solved another of the problems, that I was happy sign up for at a low offer price....I would just like to say thanks Jay...   ... View more

I wanted to be be sure and give a good survey review for the person that helped me today with my broadband only subscription.  I got a bit upset with the whole rising cost situation, but he was very patient and understanding - and I did calm down.  I was told access to a survey would be sent by text, but I did not receive it.  His name is Noel.  If it is still possible to access that survey, please let me know how to do so.  I do not normally fill out reviews or surveys, but would very much like to if possible on this occasion.  This person deserves the excellent feedback he is due.  His professionalism was very much appreciated!! ... View more

Hi, I spoke to someone yesterday, I didn't receive a feedback form.    The customer service I received was excellent, she was very friendly and made me feel at ease, even though I have social anxiety.I felt like I was treat as a person and not just a customer,  excellent customer service. 10/10 ... View more

I would like to say how impressed we were after contacting SKY technical help services when we called in the 5th March after struggling to get our mini box to operate. We spoke to David DAC 81, who went beyound the call of duty to help solve lots of issues that we hadnt been made aware of with our switch in broadband and tv package. He showed such a degree of patience and explained so many things without any rushing or frustrations. He demonstrated the best of customer service which i have no experienced from any company in many years. He is a credit to his company and I hope he gets rhe recognition he deserves as he is an assett to SKY ans would be great to have a lot more Davids in this world  ... View more

Hi, I'd like to give a massive thank you to Craig who came to my new home today. He was so helpful and knowledgeable, he explained everything to me. He was very chatty and approachable and even went to put shoe covers on even though I haven't had carpet fitted yet!! Haha. He wired everything up for me and made sure that my son would have the best internet he could upstairs in his room. He called 30 minutes before arriving as he should have, some haven't in the past, he was friendly to my dog too which helps as some visitors just ignore him, when he's part of the family too. I genuinely felt that he did his best for use today....... THIS IS WHY IM A SKY CUSTOMER. thanks Craig 👍    ... View more

I had the pleasure of chatting to Jamie at customer services who was an absolute delight. He was able to address all my concerns over recent issues with my account and answered all of my questions clearly and patiently. He was very knowledgeable and was able to put me at ease and restored my faith in customer service. He was patient enough to check carefully that I wasn't being scammed with recent events and even manged to upgrade my package while saving me money every month! Thank you so much, Jamie, you're a gent.   Tony Hollett ... View more

Lat week I was helped by Ardle ( Sorry if I have misspelt the name), from India ( unless I'm mistaken). @caesarome  An absoloute credit to Sky . We had a good rapport and she was more than helpful to me. Her customer service was fantastic. I can't be more grsateful.   Thanks and I wish you and your family  ( I know we said our family members were no longer with either of us, anymore) the very best. Thanks for going over and above your job.   I do hope this message of appreciation gets to you. Take Care and Stay Safe.   Martin.   ... View more

I called through to look to renew my contract, i was passed between departments, for over 1 hour and half when I managed to speak with a lady called holly. I just wanted to say Holly sorted my account and new contract with ease and made my process completely hassle free. She provided great customer service, and she is a credit to your company. Thank you Holly for your help today.  ... View more

I had a connection problem with my mini sky q box and the remote control. We would like to give a big thanks to Noel for spending  an hour with us over the phone trying to reconnect both the mini sky q box and the remote control. He took us through the reset remote control steps then once that eventually worked he then took us through a system  update on the mini sky q box which after several minutes the system update eventually also did the trick. Thank you very much Noel for your time and patience from 2 guys who are rubbish with technology. Martin & James      ... View more

I just rang to get an engineer out to fix my Grandmothers sky+ hq box. Maria (the lady who took my call) impressed me with how helpful she was and asked me to complete a customer survey which I agreed to happily. I haven't received one though, perhaps I should have stayed on the line? Anyway, I would give her 10/10, she was a great help and got it all sorted out very promptly with no bother. Could you pass this along?  Thanks ... View more

Hi, I'm really bad with names and I have to admit I have forgot the man's name who helped me 😞 He was Scottish (which was great...to speak to someone who could understand my strong accent and I didn't have to keep repeating myself) haha. He went above and beyond to try help me out with my problem and I can't thank him enough! It's great to speak to someone on these calls who is informal and chatty (not a robot) and actually takes time to explain things and have a normal conversation in between helping with the matter at hand. He is definitely a credit to your team and I hope you can manage to find this man and say a big thank you again from me!     ... View more

I'd like to sincerely thank and applaud Jack from your cancellation team, they went above and beyond to handle the multi-layered situation I was facing. I was told there would be a survey to fill in but I haven't received it and I couldn't wait to express my gratitude. Thanks a million!  ... View more

I'd like to thank Glenda from the customer support team😁she helped me with everything over the phone and was so kind and considerate. I will be coming back for a new contract towards the end of the year thanks to her ... View more

Hi,   I was expecting to receive a text or email to give feedback but haven't received it yet. I really want to complete this!! Is anyone able to pass on my gratitude to Nathaniel at the Mumbai call centre? His customer service was highest I have ever experienced. He listened carefully and sorted me a new sky deal and explained everything very carefully. His manners impeccable and he went the extra mile to help. He deserves 10s all round!!   Can someone ensure he gets this message and his line manager informed as well? I could have left Sky but an employee like that convinced me to stay with Sky. . ... View more

I want to record my thanks to Adam who attended my flat in NW London on 19th February to replace signal cable damaged during Storm Eunice.  Although it was a lengthy procedure performed in unpleasant weather conditions Adam displayed the highest customer service skills, with scrupulous attention to COVID precautions whilst showing excellent technical skills. ... View more

I just wanted to thank a member of staff Ameila from the Leeds team! My contract ended with BT and I wanted to see what sky had to offer honestly, I wasn't 100% sure weather I wanted to go ahead before I called however Ameila and her passion and love the products/company sold me and her lovely personality, I think every company needs an Ameila! And she  even gave me a follow up call when my products was fitted.  (if there is multiple people on the Leeds team with this name she is the one who spells her name different)  ... View more

I wanted to just say a massive thank you to Laura Gainsford who came out to our house twice, once to install our broadband and then again to fix it a few days later. I have 2 young children and she was nothing but helpful and lovely. Nothing was too much trouble. She is a real credit to your team.  Thanks  Beckie  ... View more

Hello . Just to say Patrick in customer services was really helpful and went out of his way to try to find a solution . He is a credit to your team  ... View more

I just wanted to say how thankful I am to the guy I've just spoken with who's helped me set up my ring doorbell after the hub kept rejecting it I made a phone call firstly to someone who just refused to help me then after my wifi kept dropping I called back after an attempted break in at my property I needed to step up my security after having a faulty device they sent another turns out it was my sky q hub blocking it and he put my reassurance back in sky and was super helpful thank you again so much I hope you get to see this and know I'm extremely grateful  ... View more

I would like to thank your customer service rep who helped me. He was just outstanding.  I received emails dated 28th January 2021. So my dealings were from around that time. I really do want him to know how happy I was with his help. He is a fantastic boon to your business.  Michelle. ... View more

I would like to thank Beverley in the billing department for assisting with my queries so attentively. As a new customer she reassured me she would follow up with my query in the next few days which put me at ease. She's a great role model for the company. Thank you again.   ... View more

Just spoke to David about my contract as I was considering cancelling. He helped me get a better deal that I can afford and now I'm happy again. He said he'd send me a survey but none have came through so I thought I'd leave a message here so thank you David for your help! ... View more

On line chat to an advisor called Chanise who was extremely helpful and this matter was resolved straight away. Fantastic customer service from the team.   ... View more

My sky box was stuck on standby when I returned for a week away this afternoon. It had also lost broadband connection. After following online prompts and being unable to fix the problem I called sky.  I spoke to Manesh who very patiently took time to investigate and guide me through the process and  got my sky up and running again. What an asset Manesh is to Sky. Thanks again!  ... View more

I want to thank @Jasmine for all her help in sorting out my issues today,she couldn't do enough for me,she kept trying everything to get my issue sorted and in the end she did it,I'm so happy with the help I received,@Jasmine should be promoted for helping me,Thanks again @Jasmine    ... View more

I spoke to an advisor yesterday about becoming a Sky Mobile customer. I'm already a TV and Broadband customer and have gone ahead with being a Sky Mobile customer.  I want the advisor that I spoke to yesterday to know how amazing her customer service skills are and how at ease and confident she made me feel about taking out a contract phone. She also did everything she could to ensure I got the best deal available and I am extremely grateful to her and need her and her manager/team leader to know how fabulous their employee is. ... View more

I have just today had Sky Q fitted in my home and I just want to send thanks to the engineer Scott. He was absolutely amazing and made the job so swift and easy. Such a professional young man who was also extremely polite and respectful. Thank you Sky for making this process so easy for me and for hiring such amazing people like Scott. Good job. 10/10. ... View more

Hello Sky, I just want to leave a review of my experience and thoughts about being a Sky Customer.   I've been a Sky customer for almost 8 years now and for me I think Sky is hands down the best TV service out there. I was a Virgin customer for years until I received a tempting offer to join you and haven't looked back since.  I have a  Sky Q 4K HDR box for the main room and a Sky Q Mini box for our bedroom and have everything apart from the Sports and Kids channels. You offer amazing movie choices and provide superb TV box sets. Now that you've added Apple TV + to Sky Q along with Netflix, Prime and Disney Plus it's made an already awesome box even better.  I received an invitation for Sky Glass but I declined this as I have Sky Q hooked up to my LG OLED TV so for me it would mean taking a drop in picture quality. Thanks for the invite though. Whenever my contract is due to end I always ring up to negotiate a better deal and your staff have always been super helpful. Myself and my partner both work from home and with me working nights and she works during the day we need our internet to be reliable 24-7 and out of all of the time we have been at home since Covid we only had 1 issue with broadband which you quickly fixed.  I know lots of people share their bad experiences here but I just wanted to write this review to thank you all for the hard work that you do.   All the best for 2022.   Lee ... View more

My broadband was completely dead for 2 weeks in November - 13th to 28th November. I had numerous calls to the Sky help and spoke to many agents. The one I found most useful was Chris CMR88. He has an excellent work attitude, on 2 occasions, he said he would call me back and he did. I truly appreciate him coming back to me and I want to say not many agents in Sky would keep the promise like him. (I had some bad experiences in this 2-week episode which nearly drove me away to switch to another provider. It was Chris who pulled me back to stay with Sky as he asked for the last chance for his company. I was really disappointed after so many years I have been with Sky, the customer service seems to have gone down. As a customer, I think Sky as well, needs workers like Chris CMR88 who provide quality services, along with building trust relationships with the customers. I sincerely thank Chris CMR88 for his help and I would be grateful if you can pass this compliment on to Chris and his managers. Thank you, Sky. Happy Customer. ... View more

I would like to send my thanks to the Sky engineer (sorry didn't get his name) who came out to us this morning. I reported the issue with my Sky Q main box yesterday morning and it was replaced without question, the engineer also upgraded me to a full sports package and at the same time saved me a pound on my payment.   My only criticism is why wasn't I made aware of the offer beforehand? ... View more

Hi I just wanted to say thanks :our sky remote had stopped working and I requested a new one yesterday lunchtime via your help page  It came this morning ! Xmas eve ! My 7 year old was over the moon it's really saved the day as I thought we would be without until after Xmas . thanks sky for the excellent service ! ... View more

Hi I've just had this lovely helpful lady called Jackie from sky. Such wonderful service    thank you  ... View more

Hi, I spoke to a lady who updated my TV package and she was extremely helpful this morning.  I would score her 10 out if 10.  I think that I should've stayed on the call to give feedback but only realised after I'd ended the call.   ... View more

Would like to send a thank you out to Conner who did my sky box install 21/12/21 in Catford was incredibly helpful, polite and professional throughout.  Great staff at Sky hold on to them Thanks Ant ... View more

I spoke to an extraordinarily helpful advisor on 11th of this month, I believe her name was Nancy, and I wanted to leave my feedback. What an experience, she saved me a lot of my money whilst delivering a slightly better package than what I was on and also giving me a great broadband package.  I have already recommended sky mobile to my 2 daughters who have transferred from ee to sky   amid getting much better deals and I just can't thank sky enough for rewarding customer loyalty, which is unheard of these days.  Let me take this opportunity to wish Nancy and everyone at sky a merry Christmas and happy new year and once again, thank you.  ... View more

I would really like to say the biggest thank you to Chanelle! (possibly from the 'I'm leaving sky department')   From the moment we started talking it felt like I was talking to someone who really cared and was passionate about helping to resolve my dilemma. My bill had sky rocketed (no pun) and I was instantly reassured that Chanelle would be able to help. We had a lovely chat about Christmas and I was only on hold for very brief moments of time, the rest of the time, when Chanelle was sorting stuff, she carried on talking (multitasking at its best) and making me feel like a person and not just a number in the system! I was expecting to leave sky today (after being with the company for a long time), but Chanelle changed that and I am happy that I'm staying. It seemed every time Chanelle spoke, there was always another bit of great news! It was like the twelve days of Christmas ❤️ Chanelle, you are a Christmas angel in my eyes and I am sure your brother will love and appreciate his gift, I don't know you, but I feel I do now. I already have a picture in my head of you, your mum, brother and Neice (with other family) sat around the table and you just lift his present from your lap and give it to him, with a smile that lights the room 🙂   As I hung up the phone I heard music and I really hope that wasn't the survey? I was expecting a text sequence 🙈  I hope this makes up for the failure on my part.  Thank you again for going above and beyond for us and bringing festive cheer for me!  ... View more

I would like to thank Lewis who helped me today when I called upset about being charged for a sky Q box that I had already returned on November 27th 2021. He let me know that he would look into this and would get back to me as soon as possible with an outcome when he next worked over the weekend.   He reassured me that I wouldn't be charged (if I still was going to be charged) until my next bill in January and calmly explained to me the process he needed to follow to see whether they could find my returned equipment. I have just moved house and was in a bit of a panic and upset that I would be charged for something I had already returned, especially with how tight money will be with Christmas, let alone the house moving costs!   I received a text from Lewis this evening, about six hours after I spoke with him, confirming they had found the returned equipment and I would not be charged. I am blown away by how quickly he managed to sort this for me and how kind he was when I spoke with him. He is a credit to Sky and he has restored my faith in Sky as a company.  Thank you.     ... View more

HI, Just want to give a great big thanks to sheldon who was amazing and negotiated a great new deal for me, i have been a long standing customer for over 21 years and he recognized that and give me amazing  deals, but not only that he was friendly, polite  and just lovely throughout, even through  i was a bit angry about other issues with sky at the beginning of the call, he made me feel so much better. so thankyou again Sheldon keep up the great work in what must be a difficult job in these difficult times we are all experiencing. Thank you  Lisa 😃. ... View more

Amazing service today for sky q fitting, left really happy with the service including great wire tidy up without asking, couldn't be happier with the service provided by sky, thank you to Antony from the Northamptonshire area.   Now to binge watch!     ... View more

I would like to thank Sri from customer services for all her help today.She was very friendly and professional and explained everything for me in detail. Sri certainly deserves promotion or a reward of some sort for being such a valuable member of your team. ... View more

'Stacey' brilliantly helped me to leave Sky in a caring, detail-oriented, professional manner. Before she 'let me get away with that' though, I was taken for a short journey through my options, should I care to stay on with Sky. My reason for moving on is 'financial', needing to continuously review, then 'cut my coat according to my cloth'. So I am moving on. For how long, remains to be seen. One thing that I do know though, is that Sky will be given my first shot, if / when my time to comparison shop for broadband, 'talk' and / or TV, comes around again. For bending over backwards to help me, Stacey definitely deserves my thanks; and a very warm, if metaphorical, hug.   AB.     ... View more

I would like to thank the engineer Ian, who  sorted the problem I was having with my broadband today. He was polite and efficient   Thank you ... View more

I would just like my thanks to be passed on to the gentleman that visited our house this afternoon from the home move team. He was so so helpful, helped out massively when I was frantically searching for cables and remotes (we only moved in last night)! He was also really kind as we had sofas delivered whilst he was here - a very kind and helpful man, he even sorted our multi room without an internet connection - my 11 year old son is very grateful!! After a stressful few days he made our day!  ... View more

Hi, I would like to say thanks to the engineer called Glen in Morecambe who went above and beyond his call of duty today to get us up and running with the services we needed. He explained everything perfectly and made it easy to understand. He was polite, thorough and knowledgeable. Thanks very much Glen, you're a asset to the company. ... View more

Hello,   I have been a long time costumer of Sky TV. On Saturday (27 November) an engineer based in or near Manchester called Siad (Syed) was an absolute diamond. He came on site to install our Sky Q mini box into another room. I explaiend that I had just discovered that during our renoation works the original sky cable from the dish into the house had been cut.    He didn't complain (despite the wearther being -2 degrees and the sun was setting) he got up his ladder and found a new entry point for the sky cable. He set up the main box in one room and then set up the second box in the other room (despite only having one TV at the time as our second TV was on order).    He was super positive and was so helpful. Just a really lovely guy.    He should be given suitable praise and recognition for excellent customer services, great problem solving and clean and efficient installation.    He was also lovely about the kids running around and the house having no heating on the groundfloor (due to renovation works).    Honesly, just such a shinning light on a rather miserable weekend for us moving int our house mid-renovation.     ... View more

I would like to thank Kyer, the engineer, who came to set up Sky in my new house yesterday. She arrived promptly, was very respectful and considerate as it had been a long day, the previous day, getting everything moved in. My new house is a three storey town house which presents it's problems getting a dish set up for the first time, so she carefully thought things through, did not just give up, and showed real resilience in getting the dish up. She was the absolute professional throughout - updated me, ensured that I fully understood all that she was doing, and scaled the ladder up the three storeys, with the dish and had me all sorted and set up in a short time. She is a real credit to herself and a real asset to Sky - hang onto her Sky as she is a 'good un'.  ... View more

I spoke with Jordan to help fix a storm battered dish and an upgrade. Very professional service and so friendly. He is a credit to SKY Ireland. Really appreciated the time he took to sort out everything. Thanks Jordan! ... View more

I'd like to thank Darren (scottish) for handling our call this evening. He was fantastic from start to finish, he resolved my query quickly and effectively. He was courteous and attentive helping us and informing us of the latest deals, I hung the call up without realising that is when you are meant to rate your call handler so I'd like to say, THANK YOU Darren we'd have given you a rating of 100. Very happy customers.  ... View more

Thank you goes to bubbly Jess in the Mobile Billing Department  who advised me this afternoon on a billing issue. Much appreciated. ... View more

I would just like to pass on my thanks to Michael in the retentions team for all his hard work in hepling me today. Its so nice to speak to someone who has genuine enthusiasm for thier job, the company they work for and for the customer. Michael saved me a nice chunk of money on my bill but more importanly brightened up my day. This diamond of an employee deserves some recogintion ! ... View more

Hi,  I called yesterday asking for advice regarding a swap on a mobile phone I spoke to one gentleman who didn't seem to understand the question I was asking after 25 minutes I asked to be put through to someone else. He put me through to the swap team and I spoke to a brilliant girl called Elle (she had a Newcastle accent) she was absolutely amazing and answered every question I asked she was very professional but also chatty and friendly she sorted out everything I needed and I ended up coming away swapping 3 phones. I have worked in a call centre myself and am aware that more often than not the bad feedback gets fed back more than the good and I just wanted to let you know how helpful this lady actually was, she is a credit to the swap team and she deserves the acknowledgment. I hope you can find out who she is and pass this on. Thanks ... View more