Send Thanks to Sky

A huge thank you to Rebecca in customer services. So helpful and sorted everything out for me in one phone call after being passed around for two hours by other sky colleagues. Made sure everything was explained clearly and even saved me money on my new mobile plan. Absolute shining star and a credit to Sky - give her a raise - she more than deserves it! ... View more

I'd like to say thank you for the noodle the doodle kids book I won from sky vip I was delighted  ... View more

A few Weeks ago my  sky Q box  broke  and  sky sent me a  new  one, since i  have  been having error codes  on my mini box and   last night it just wouldnt connect. I went through all the steps  and  trried  to fix  it and  in the  end  got through to one  of  the  most Amazing employees of  sky i have ever spoken to, he  not only fixed  the issues  he  was  kind  very professional and i just need  to  let you at sky Know, Chris ( From Bulgaria) YOU ARE A LEGEND. Give  this  man a raise he  was fantastic.  MRS G Ashby ... View more

Many thanks to Justyna (if I heard right) who after many hours of trying to reach someone for help was the kindest and helped immediately, hope you have a great day! ... View more

Had for a change best experience with sky. She sorted everything for me an spoke to me like a human an not just a paying customer. We also spoke about life in general now for someone who doesn't get out or speak to people much this was so nice to speak to someone who not only listened but understood my dramas! I wish I could speak to her every time I phoned use. Seriously this lass needs to be told how good she is at her job, she's a credit to you sky!!  ... View more

Reengineer who came out, went above and beyond. ... View more

Had great service signing up as a new customer from your call centre representative Junaid. Really helpful, clear and patient in letting us decide what package and products we wanted to go for. Long may this level of service continue with each renewal.  ... View more

Having only been a Sky member for 12 months I have recently had an issue with them and trying to change to Sky Stream, after 6 weeks of Live Chat, failed telephone calls and utter frustration I wrote a complaint as the attitude I was getting from staff was appauling - spoke to the complaints team via Whatsapp and spoke with Martin - he went above and beyond, took his time with me, empthasied and provided an outstadning service that has meant that I will stay with Sky because of him - Martin is fantastic at his job and deserves the recognition! Treasure your employees like Martin! ... View more

Contacted Sky via helpline number, answered promptly and a very helpful and friendly lady assisted by untangling two accounts that had become linked and then ran a test which confirmed a line fault and arranged an engineer for tomorrow. Top quality customer service and a perfect example to every company. ... View more

Spoke to a lady in customer service regards renewing tv and broadband contract. She was extremely helpful and accommodating and was able to get me the best deal for my package! Thank you! ... View more

When you move home, there are always hundreds of calls to move before you can settle in. Out of all of these calls, my recent experience with Sky was by far the smoothest.   Tez is an absolute credit to the moving home team, and talked me through each stage with friendly and professional information tailored to my own situation.  ... View more

I had some questions about returning my Sky equipment. I spoke to Fardeen on 26/8/23 and he advised me to attach a note inside the box and ,maybe, send an email which I have also done. He asked me why I had left Sky and I told him that the Virgin package was practically half the price. However, I did say that once my contract with Virgin was up, if there were any more appealing packages with Sky  I would, almost definitely, be returning! He also mentioned going onto Uswitch to see what I could come up with. He was very helpful and friendly. I mentioned that one of the features missing with Virgin was that I could only  watch Friends a small part of the day but with Sky it was available much more often. I then discovered that Fardeen was also a fan of the program so we had a little discussion about that! I liked the fact that the conversation wasn't 'staged' and was much more personal. If only other customer service advisors were as nice. I would really appreciate it if Fardeen was able to see my letter. Many thanks. ... View more

I called yesterday (26/08/2023) for help with sending back a new Samsung and swapping it for an apple phone. My advisor was so helpful and a joy to speak to, unfortunately I'm not certain on his name, I think it was Darius? or something very similar. He is based in Scotland. Please pass on my thanks to him for being so helpful and lovely to chat to. He is a credit to Sky and is a lovely guy!I haven't received an email to rate his service so I'm hoping this will get back to his manager. ... View more

Hassain was kind enough to call me back twice because I could get to the point of ordering Sky with him when we first interacted when I asked lots of probably obvious questions about the service proposition, about NETFLIX about all kinds of things. He was patient and attentive, I think even a little dubious he would clinch the sale but he persevered and after a total of three weeks he got the sale, he honoured the original package price and after a lifetime of not wanting a satellite dish I e now got SKY at a great price and with fast broadband at last. What's not to love? He went above and beyond because of my time constraints he delivered on his promises and he was exceptional. Thanks very much I really appreciate it.      ... View more

COLIN in the broadband help centre was so helpful that he sorted out my Wi-Fi issues with the new my Wi-Fi white box  he went through all the problems 1 by 1 until we found the problem which was that I need a and a Wi-Fi pod to extend the signal due to the lay out of my house he had it put on express delivery so well done Colin for being so professional and giving a good Custer service .👍👍👍 ... View more

On 18 Augsut 2023 I needed advice on my new International Call package which I set up the previous day. My reason for needing additional help was clarification concerning International numbers and if my package covered the Business nos that had country code plus area code as I was receiving answers to my calls "this no is not recognized".  this was in spite of about 7 tries. My call was taken by Bruce who was extremely patient and helpful going through all the possibilities with me.  It appeared all was well and as this was late in the day and I could only maked more calls on the Moday, Bruce offered to call me back on Monday evening to see if I had any success. In the exact time frame he gave he called and unfortunately I had not had success regardless of the many times I tired. I was considerig cancelling the package as it would serve no purpose but having gained insight of the fact that numbers that are ..eg for banks and large companies begining with 083 etc  do not connect from the Sky International Package . Bruce had gone the extra mile giving me all optiions and I needed it to persevere and try and locate more number options so I decided I woudl keep the package.    I was completely impressed with the manner in which Bruce handled my query, giving me ample time to go over things and grasp details, He was knowledgable and thorouh throughout the support he gave me  and as a long stannding Sky customer (13 plus years) - I have experienced this same great service and support. throughout.  I woud like to commend Bruce for the incredible support he gives customers like me and ask that his Superior be given my commendation. I guess its this type of service that makes me an"Allways Sky customer".   thank you   Edith Cockrell         ... View more

Very impressed by Islam, who visited us on 22 August, following intermittent signal problems. He was prompt, very friendly and very thorough in his investigations, eventually replacing our dish and a number of connections. He was very patient in explaining what he was doing and why.   Very professional, we were very pleased with the service ... View more

I spoke with Michelle and William today with regards to my Sky Glass, and they could not be more helpful, Michelle had such a beautiful telephone manner and kept her cool when her system decided to have a time out.    I was then transferred to William who is the sweetest staff member I've spoken to, assisted me with everything I needed and even mentioned the Sky VIP which I haven't really been using to it's full potential. William was so helpful, knowledgeable and a credit to your team.    Both Michelle and William deserve a little thank you, having such helpful, cheery staff does make your day, and the calls a lot easier.    Hopefully Sky finds these two and they are rewarded accordingly.  ... View more

After some very iffy communication with Sky firstly from subscription and then from Indian call centre I thought I was just phoning to complete my cancellation. Huge cost increases and no options to reduce the price had upset me. Luckily I spoke to KATE at the CARDIFF call centre early in the morning. She understood the problems straightaway and did everything she could to retain my membership with the same Sky packages I have been happy with. The options she came up with were fine and she carried out this with a calmness that should be appreciated in her office. Thanks Kate for an excellent job well done. I hope i can speak with KATE again in 18 months when I will probably have to go through this rigmarole again ... View more

I moved home in July. The lady that dealt with me and processed my broadband transfer was simply the best. Sbe called me back when she said she would.  Really helpful with any problems I had and went above and beyond for me. This lady deserves a raise.   A big thank you. I moved from walworth to depford. ... View more

I called Sky to discuss terminating my mobile sim due to poor coverage. Christine was very helpful in explaining all my options and saved me money in the process. She had a customer come first attitude    Moderator comments: edited title  ... View more

Hi as I was told ..try rebooting the sky glass to solve the problem of it keep saying say MySky to upgrade, reboot the tv worked thank you ... View more

Just had to put it out there that today we had Shaun (removed) come and upgrade all our Sky boxes. We have a pretty conviluted installation and he got his head around it and carried out a seemless upgrade and we are so happy and over the moon with his first class knowledge and work. We knew it was going to present a problem but he never stalled a true professional and actioned everything we could want. Very impressed, very diligent and a super guy - well done that man!    Moderator comments: removed personal information  ... View more

I somehow managed to end up with paying 2 Sky Mobile SIMs when I only wanted one (long story, mainly involving my own incompetence).  Kapila helped me in cancelling the SIM that I didn't need anymore.   All very quick and painless, thanks to Kapila. ... View more

I just wanted to say a huge thank you to Christine Hamill who helped me yesterday spending over an hour explaining very simply how I could save money but also without being at all push or salesy pointed out clearly how I could swop some phones on my contract and end up with a better phone for a similar pricepoint.   I ended up swopping 2 phones and spending a little more but with more data as I required.  She also looked at my TV package to see if any savings could be had which was not possible but I was so grateful for her attention.    Mostly I am happy with the service I receive and I always know it will be a long call which can be hard when I'm trying to hold down a full time job, but yesterday I was cut off twice from other members of the team and was grateful when one person just talked at me trying to sell me stuff that was way beyond my pricepoint and seemed to ignore that the whole point of my call was to save money.   Christine, on the other hand, really listened to what I had to say and I brought up the fact that I'd been alerted to the possibility of swopping some devices and she explained how that worked and exactly how much it would cost me and how that would differ from what I was spending now.   She was amazing.  Just really trusted her to give me the right advice.     Thanks you Christine - you really did help me and you made my day a little brighter too.  🙂c   Moderator comments: edited title ... View more

I made two calls today and both members of staff were so helpful, both people made me feel like they were there to help and not push expensive products to me. I had plenty of questions for both team members but especially a lot of questions about my broadband and tv during the second call! I was given plenty of time to talk to my partner on the second call (he was dealing with grumpy baby on the first so I had to ring back later!) and we were given plenty of help in tallying up costs of different packages/combinations. It was nice to make a call and not feel pressured to make a decision without chatting about it first. Thank you both for your time and help today!  ... View more

Hi, After having  Contact with your Call Centre, I expected an E Mail requesting feedback, surprisingly none arrived. Which is preferred to other companies hitting you with feedback requests before you leave the site/ call. Well done Sky👍.   So I feel searching for feedback methods is warranted I this case. I called the Company on  31/7/23, and after a short delay(eased by a choice of music) a young lady called Shruthi took my call. She was at your India centre, as I am hard of hearing I usually have difficulty understanding heavily accented operators, Shruthi was excellent and understanding, making my renegotiation process easy and fruitful. She listened and answered all my Qs. The revised offer was acceptable, so I'm staying with Sky.    Please pass on my thanks to her, for being a spot on Agent and a credit to Sky.⭐⭐⭐⭐⭐.                                      Regards P H.           ... View more

i like to thank😁🙂 zoe the sky sky advisor at sky today she was willing to listen to my issue she ran a line test and found a fault😞🤔and she said i will have to book openreach to come and sort this issue with speed to your hub and asked me when i like them to come after telling me all the avalible dats and times and i chose and she said all booked in and thanks zoe i hope she gets some reward for the polite help and helped me out greatly today thanks zoe🤗😊😁 ... View more

im happy for the help today sky man thomas today he was willing to listen to my issue and went out his way to help me hope he gains futher in the company🤗😊 ... View more

I'd been having issues ordering broadband, with 2 orders getting cancelled. I was dealing with staff over the phone but, when walking past a Sky store, I decided to go in store and see if they could help. The staff member Kamal in Manchester City centre was so helpful. He helped me to create a new account and answered all the questions I had. He was very friendly and professional. All my issues were resolved by him within minutes. I want to thank him for his time.  ... View more

I would like to say a big thanks to Drew at sky customer service / broadband cancellations. 10/10 for all he did for me  today. A fantastic representitive.  I never received a survey as expected so thought it right to still give feedback.  Please pass on my thanks.  Kind Regards, Chris Hutchins    ... View more

Called Sky to arrange installation of sky box in new property as we have moved address. Amit arranged an engineer visit for this to happen and the call lasted less than 5 minutes, very lovely member of your team, very professional and very helpful.  ... View more

work was quick....plight engineer and all working well....thankyou  ... View more

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

I just wanted to say thank you to Franklyn who I spoke to today 07/08/2023 between approximately 12,15pm-13:30pm to discuss  my Sky TV renewal.    Franklyn was polite and friendly and provided the information I needed to renew for another 18 months.   I don't know where Franklyn was based but apparently the temperature was 32 degrees so  clearly not in the UK today. I promised to complete the customer satisfaction survey which he said would be emailed to me but I never received this (may be because of the settings on my account).  I would have recorded 10 out of 10 in this instance.     ... View more

I spoke with an Sky Mobile advisor called Alma a few weeks ago and I just wanted to say how brilliant she was. She was so friendly and helpful and made me feel incredibly comfortable throughout the whole call. She is definitely a credit to your company! ... View more

I'd like to say a big thank you to both @Kate and @julia for helping us get better internet speed and a better deal than our existing contract. They both were really friendly and helpful and Kate sent an engineer out to replace the socket as she was unhappy with the internet speed and didn't want to renew our contract if the speeds were too slow . @Andrew came on time and was really good and just changing the socket nearly doubled our internet speed which was excellent. A couple of days later I called again and spoe with Julia who put us on the lowest price available imma=ediately and was very helpful so I am really happy with the service.  Over the last 3 years I have been suffering with severe long covid and my husband has had to take on lots of the jobs I used to do like the internet and he also wants to say thank you in general as sky made it easier for him to take over than some of the organisations he's had to deal with over the last few years! We did mean to fill out the post call survey but unfortunately the text got deleted so sorry for that!!!  ... View more

Krissy (from Leeds site) has been brilliant in sorting issues we experienced with the broadband installation.   Proactive, friendly, timely and lovely to talk to she is an asset to Sky!   Thanks Krissy!   @Krissy  ... View more

Every time I turned on my TV, it said there was not internet connection. My SkyQ box appeared to be working but I only had access to recordings and the TV guide. The mini boxes in two other rooms were not working at all.  I called Sky, thinking that I would need to organise a visit so the main box could be repaired or replaced.  I spoke with a lovely man called Constantine, who said that he could probably help me fix the problem over the phone and he did! I discovered that my recording box was 100% full so deleted many series I had recorded and the box was up and running again! He also talked me through connecting the other 2 boxes.  He was so helpful, knowledgable and patient. I was very pleased with the service ... View more

Just wanted to send a huge thanks to Matthew  who installed my Sky dish on our home move on Monday 1st August.   Turned up on time, was polite and very professional throughout the visit.  He was very careful in siting the dish and managed to almost completely hide the cable via a guttering downpipe so it's not visible from the garden and not a speck of dust or rubbish anywhere.   Very helpful in letting me know details of the wireless router and why I should avoid renaming the SSD.   The fact that he saw the Sky employee charity days as really positive events that he looked forward to (he viewed them as perks) speaks volumes of his work and personal ethics.   Absolutely top marks. ... View more

Been bouncing back and forward trying to get my broadband installed.  It hasnt been the smoothest service, but I have to say that the Sky call center and the people who work there are absolutely amazing.    Friendly, quick and so helpful. You guys have really good staff ... View more

Cojo was extremely helpful. Dealt my issues immediately. He also went above and beyond his role. I am so grateful for all his help. ... View more

This is for the amazing woman who helped me this morning regarding my broadband issues, I'd like to say a huge thank you too you! You're a wonderful, caring lady who went the extra mile for me and I believe she should be recognised for this. You made a anxious situation for me into a positive experience with sky. So a massive thank you too you! I am unsure of her name unfortunately so hoping you can track her down for me!  ... View more

I wish all staff who worked on front line customer services were as helpful and pleasant as Lydia at Sky.  Not only was she the most helpful person I had spoken to at Sky recently but she was extremely efficient and very pleasant. After coming off the phone I was not only extremely pleased with the outcome but also felt as though I had had a lovely discussion. Les A ... View more

Thanks to Richard, the sky engineer who came to sort out sky tv when we moved home. Super helpful and went out of his way. Thank you once again. Ananna and Chris  ... View more

I would like to send a massive thank you to Michael from the cancellations team who dealt with my query and resloved my issues in a very timely and professional manner on the 29th July 2023. I really appriciate your help and because you went above and beyond i would love you to recieved some recognition and reward. Thanks again! ... View more

Today I spoke with Sanobar.She is a very engaging and professional person.I for once enjoyed my time speaking with her and I would like to think that the next time I have an issue I will again speak with Sanobar again.10/10. Anthony Gilsenan. ... View more

I am not sure of his last name, and I did not receive the post Sky visit feedback email so unable to give my feedback, so hoping to post something on here and the feedback gets back to Toby.   Toby came to me on Wednesday 26th July between 12:00 - 14:00 in the South East (Kent) area. TN15 is the start of the post code. He was absolutely great and nothing was too big of a problem for him. Very well mannered and a nice person to be around.   Please ensure he is recognised for this! ... View more

Thank you to Harry, rang to over my a new contract that is over half of what I am paying now with add ons too! Amazing deal and super helpful! These are the kind of people you want to speak to! ... View more

Good afternoon, I just wanted to take this opportunity to send huge thanks to Laura from the Resolution team who turned my frown to a smile on our lengthy call today!  Unfortunately I didn'ttake her surname, sorry so hopefully you can identify who this feedback relates to from the name, team and time of my call (around 1.30pm on 27th July) For some background information, I was expecting an engineer visit from Openreach following a fault I reportied yesterday but I'd not heard anything so followed it up with a call. Laura answered my call to advise that the appointment had been cancelled by Openreach but this had not been communicated to me. I was very disappointed and frustrated and Laura was completely sympathetic and understanding of this so she then went above and beyond to try to resovle this matter for me, escalating through your internal channels, contacting Openreach directly and calling me back well within the timeframe that she had promised. Luckily, my broadband has actually come back on without the need for an engineer visit but this doesn't mean I don't massively appreciate Laura's efforts in the background. So, thanks again to Laura for her excellent, professional and friendly customer service - she is a perfect example of an exemplary employee and I'm sure anyone would be happy for her to pick up their call! Best wishes, Jodie Young ... View more

I want to say how incredibly helpful Mira (or could have been Myra) was when I spoke to her yesterday morning (We'd 26 July). She really knows her stuff and talked me through a new Sky box installation, plus she helped with all my other queries too. I cannot praise her highly enough - she deserves employee of the month award at the very least! ... View more

I just got off a phone call with your lovely colleague Ian. I just wanted to send a thanks for how friendly and open he was on the call, he really made phoning an enjoyable experience. I hope he knows how friendly he is and that it was the most lovely and easy phone call I have ever had with a support team member.  ... View more

Can I thank u Sky for succeeding in the background in getting this aspect for us with regards TNT. It was a great bonus to hear. Can I just ask when do u think we will be getting this add on? ... View more

I would like to send thanks to Saul (removed). I called regarding a resolution to my parents accessibiity issues and how Sky could help them. Saul was really knowledgeable and helpful. He gave me lots of advice and was incredibly understanding about the situation.   Moderator notes: removed ID details  ... View more

Just wanted to say thanks to Gary (apologies as not sure where abouts he's based). My broadband had been activated for a few days but my sky hub still hadn't been dispatched and my old provider wanted their hub back. Gary escalated to the relevant department and took ownership of the issue. He kept his eye on it over the course of a few days until he had resolved it. He let me know when my hub had been dispatched.   Cheers Gary 👍     ... View more

I would like to express my gratitude to the exceptional call handler who skillfully addressed my complaint on 19th July. After enduring numerous frustrating calls and unsuccessful attempts to resolve the issue, I had grown increasingly disillusioned with Sky. However, this remarkable individual truly listened to my concerns and took decisive action to resolve the matter. Their dedication and professionalism not only resolved my complaint but also restored my faith in Sky's reputation.     ... View more

Want to say a huge thank you to Teresa (I'm 99% sure thats her name) from the cancellation team with sky mobile! Spoke with her on the 19th July at around 5pm. After a long ongoing issue with my sky account she was able to resolve this in a matter of minutes for me! Previously had issues in 2022 with my new phone number and fraud activity regarding someone elses account and thought this was resolved when i was told in June 23 to change my number again as this was the only way to stop the fraud but got a termination fee applied for the old sim. Teresa was so helpful in validating my concerns about the account and was empathetic towards my situation and removed the incorrectly applied fee within minutes!! Had a lovely chat sharing our experiences working for call centres and even my new career move, she was just so lovely and deserves all the praise she can get for this! Finally feel like my issues have been resolved and its thanks to her and came off the phone feeling at ease, not only that the issue was resolved but following the nice words from her! I'll also be leaving feedback when i get the text for this but wanted to drop a message on here to raise how brilliant she was and i hope this gets back to her!! All the best x ... View more

So this one is a bit of a double thank you Firstly i wanna say thank you to @adam Who provided me with answers to the questions i asked as well as being patient while i pecked his head about offers an deals Secondly i want to say an absolute massive thank you to @Samantha who offered nothing but Grade A service She was Friendly a great communicator but not only that she had banter at a high level which was freaking great.   All in all Sky customer Gets an A grade from me ... View more

I encountered this young man yesterday while applying my broadband reinstated! Not only Afolabi do this but also encourage me to come to sky as a customer for many years. I have to say the service I received from this young man was excellent! I'd very much obliged if you would pass this to his supervisor. Many thanks, Marie.  ... View more