i habe just spent a few minutes on the phone to Andrew. I was really stressed and worried about a bill. He was kind, calm and so helpful. Just a wonderful all round person to speak to.
it was not just that he managed to sort my issue, but it was how he did it, and for that I can't thank him enough. I had been worried and crying about the issue and he handled it professionally and with such kindness, thank you @Andrew, sky are so lucky to have you xxx