Thanks to JimM. I was trying to contact customer service digital automated system. Then I was directed to community chats. That's were JimM helped me find what I needed from the community to answer a few of my questions. No it's not resolved the mater. Since it a broken connector on the router. Although JimM gave me recognition to my question so late at night. Hopefully someone will contact me on how the equipment can be fixed or replace. So till I hear from sky customer service. Goodnight n thanks
