I've had 6 weeks of multiple issues while just trying to upgrade my broadband and due to these issues I raised a complaint. After not getting any resolution to my comlaint I then had to escalate it. I just made a call to your complaint priority team and spoke to Kai. If I'd spoken to him when I had an issue originally with my issues i don't believe it would have got got to this point. I work as a complaints handler for a large online retailer myself and the way he handled the call and recognised what my issue was almost immediately shows how good he is at his job. He's a credit to yourselves and I'm sending this in the hope you'll recognise him for for it and give him the recognition he deserves. Thank you Kai
