I spoke with Ian on 15/05/2025 just after 10am. I am in the midst of moving home and my wifi box had not been delivered prior to the engineer installation.
Ian resolved the issue in under 10 minutes and ensured the box came out via next day delivery. Ian took time out of his shift the next morning to ensure everything had been sorted and the box would be delivered on time.
He was pleasant and friendly on the call and clearly had a great understanding of systems and processes. It was only a short call but it meant a lot to me to have someone be patient and understanding on the call with me. Ian showed he is a credit to the company.
