Send Thanks to Sky

Michael knew his job like the back of his hand, I was very impressed and he gave the correct instructions to get me set up with Sky.  Also very polite and helpful.   ... View more

Spoke with a wonderful lady in customer service called Anna from Cardiff . Thank you for all your help in making sure I have the right new plan!!     ... View more

Just wanted to say a massive thanks for Sid who has helped me today with moving my Sky to my new address. I was really stressed as with all the costs of the new house I could not afford a more expensive deal but Sid managed to actually find me a better deal that I was on before! He was very friendly and welcoming, offered great reassurance and showed a high level of charisma which is not very often experienced when you chat with sales/customer services. I was really impressed how smooth the whole thing was and the level of customer service was just excellent. Sid made my day today and made my move tiny bit less stressful. He's a star - I'm a really thankful customer and I am more inclined to stay with Sky for longer.  ... View more

The last 3 days I have contacted sky, the reason I contacted as we are out of contract and we're going to leave for another provider. On Monday 8th July I spoke to a male advisor who (possibly Brian) was fantastic really knowledgeable and incredibly helpful, no pressure just good advise. Still not sure and short of time I had to end to the call and had a thought. On Tuesday 9th I contacted a lady, around 5:30pm and spent 2 hours on the phone with the best advisor I have ever had the privilege speaking to, she was not only super helpful and knowledgeable, she was very nice, made the experience very easy, so much so I didn't realise we were in the phone for 2 hours!! (Sorry I have forgotten her name began with 'M') honestly got me the best package for the price I wanted. Really super pleased. Today 10th, had an issue with signing credit agreement, spoke to another advisor who sorted it straight away, no fuss, knew exactly what to do.   Honestly the best service from not only one but 3 operators, thank you sky team. One very very happy customer!   ... View more

I got a new mobile upgrade with sky around 29th June. I have to say, it was one if the easiest and best transactions through sky that I have ever experienced. I think the ladies name was Diane. She immediately made me feel at ease, she explained everything to me without the usual jargon and I did not feel pressured at all! She was extremely pleasant to talk to and definitely went above and beyond to ensure I had gotten the best deal and the best phone suited to my needs. I don't often leave reviews but promised myself I would do this because she was absolutely fantastic! Many thanks Diane, I am so grateful! Ps...loving my new S24!  ... View more

I have just had to have my Sky Q box replaced with yourselves and on receiving it and following the instructions, I had no satellite signal. I called your technical team and spoke to Mimi (call started at 11:22 and I was on the call for 28 minutes with her). I know people are quick to complain about poor service but I want to buck that trend and also because Mimi was the best person I have ever spoken to when needing technical assistance and or customer service. She was the most patient, caring, pleasant, happy and understanding person I have ever had to speak to over the phone whilst clearly being an absolute expert in what she needed to know. She put everything over so well and I was having a bit of a tough day but half way through the call everything was starting to work and her character, attitude and generally happy self was contagatious, she just made me smile and laugh. I wish whoever I need to call in the future has a Mimi on the end of the phone as it would never any more be a hassle. All I want to know is that Mimi has had some praise from Sky and she is recognised for providing such a great service on behalf of Sky. Please let me know that she has been recognised. ... View more

I rang this morning with a billing / renewal date question. Excellent service from Lynn in the Guest List team. She clarified the information I was querying with a very satisfactory outcome. Once again the normal excellent service from that team.  ... View more

Lesley has been absolutely fantastic...she have managed to go with me through all the process very smoothly. She is a diamond to the company ... View more

I will like to say a big thank you to Katie who was so patient and kind enough to retrieve back my email for me. Despite the fact that I was panicking on the phone, she kept reassuring me. She dealt with the situation in a professional way which was a top notch! Sky is lucky to have such a brilliant, composed and cool headed human being! Thanks once again, Katie from Stockport! ... View more

I have had a rough week of fibre speeds; advisors going to phone back and don't.  Saturday 8am managed to eventually through to tech team who were fab and then to Phil in cancellations; was so kind and thoughtful for all of the hassle I had been been; promised to phone back Tuesday; I was reluctant to happen after let down sooooo many times! I got a surprising call from Phil, between him and his manager they had both gone out of there way to reassure me; support me everywhere they could; and he especially deserves to be recognised for all of his help; support and going to extra mile to help me!    sure we thank people every time for work people do; but as a mother of a disabled child who cannot talk and understand why something isn't working; trying to explain can be quite hard, but Phil went out to help my family; which allowed me to support my child more and she was able to understand without sadness or stress!  thank you Phil; I hope you get promoted or get a reward for all your hard work...!  ... View more

Many thanks to Justyna (if I heard right) who after many hours of trying to reach someone for help was the kindest and helped immediately, hope you have a great day! ... View more

Big thankyou Alrveta at sky for my upgrade it's arrived today and working . Thank you ... View more

I called today to check up on my contract. I've had the pleasure to speak to Callum. He's absolutely brilliant! He went above and beyond for me and made my day! As a customer service worker myself I know how difficult it can be but Callum was just amazing. We had a great chat, great laugh! He's very knowledgeable and professional. 1000/10! Thanks Callum ... View more

Saying thanks to Josh who did an admiral job of navigating the offers available to us less technically minded 'oldies' (ish) on 3/7/24 He spent over an hour talking us through and tailoring our package to our requests, without blinding us with too much knowledge, which quite frankly goes straight over our heads!!   The whole deal was a good £20 a month saving on our previous broadband supplier and we have SO MUCH MORE for our money now!!   Excellent service with a smile and good humour and very good customer based transaction, can fully recommend speaking to the sales team rather than doing everything online. Thanks Josh! ... View more

I am writing to express my utmost satisfaction with the exceptional service and professionalism I received during my recent interaction with Hrithik from your team. From start to finish, every aspect of the service was handled with remarkable efficiency and attention to detail.   Hrithik was not only knowledgeable but also incredibly courteous and attentive to my needs. He took the time to listen to my concerns and provided solutions that were both effective and tailored to my specific situation. His expertise was evident, and I felt confident in his ability to handle any challenges that arose.   Moreover, the communication throughout the process was exemplary. I was kept informed at every stage, and any questions I had were promptly and thoroughly answered. This level of transparency and responsiveness greatly contributed to a seamless and stress-free experience.   I am genuinely impressed by the high standards of service. It is clear that Hrithik prioritizes customer satisfaction and strives to deliver excellence in all that he does.   Thank you once again for your outstanding service and professionalism Hrithik.   Sincerely H ... View more

I would like to to thank the very helpful outstanding professional amazing person I spoke to today for their patients  understanding and care during our phone call today. (removed). He went above and beyond to help me with multiple queries. He also went the extra mile and emailed his manager who was also very helpful and got me a more affordable deal being VIP customer. (removed) Outstanding service  I would recommend that this particular person (removed) should be put forward for a promotion as they made sense explained everything clearly and made me feel like I mattered. amazing at his Job.  Thomas thavk you KR G Taggart   Moderator note: Removed personal/identifiable details ... View more

Thank you so much to staff member Shreya! 10/10 customer service 🙂  ... View more

This morning I needed to call and question a bill received, Paul sorted it out without any fuss. He then noticed I was paying more than I needed to for my SIM cards and found something cheaper. He was polite and helpful. A real asset to sky.  ... View more

Contacted Sky via helpline number, answered promptly and a very helpful and friendly lady assisted by untangling two accounts that had become linked and then ran a test which confirmed a line fault and arranged an engineer for tomorrow. Top quality customer service and a perfect example to every company. ... View more

I wanted to find a way to thank the advisor I spoke to this evening. I believe his name was Steven, and I'm pretty sure he was Scottish. I called at about 7:30pm to change my address and order a new phone. He helped me through every step, was patient when my baby was making all sorts of noises in the background and was an all around lovely person. I usually dread ringing places like sky up but this advisor is a credit to your company and deserves some recognition. Thank you 🤩 ... View more

Spoke yesterday to Jessica from Manchester in the customer loyalty department regarding my sky broadband. She was incredibly helpful and kept the whole process very easy and smooth. Never recieved a link to a survey after the call so just wanted to make sure she got the recognition she deserved. ... View more

I want to thank Liam (removed) HE has been Amazing. I phoned up couple of weeks ago to negotiate my new Contract which was coming to the end. I spoke to another Liam (Coincidence) and we sorted everything out...so I thought... A few days later I looked to see the price negotiated online....it had nearly DOUBLED in price! Rang up spoke to another Liam, realised from the voice it was a different Liam.   He was fabulous, sorted it all out, and told me he was going to ring me today (Sunday) after I finish work to let me know everything. Sure enough he phoned back and it's been corrected.  He was professional, and knew his stuff lol! A lovely Manchester Lad lol! Thank you Liam...I hope this reaches you 🙂     Moderator note: Removed personal/identifiable details ... View more

I would like to thank Jack from sky he helped me with my account and helped me with my sky glass order he was very polite and helpful thank you so much  ... View more

I called yesterday (26/08/2023) for help with sending back a new Samsung and swapping it for an apple phone. My advisor was so helpful and a joy to speak to, unfortunately I'm not certain on his name, I think it was Darius? or something very similar. He is based in Scotland. Please pass on my thanks to him for being so helpful and lovely to chat to. He is a credit to Sky and is a lovely guy!I haven't received an email to rate his service so I'm hoping this will get back to his manager. ... View more

Hassain was kind enough to call me back twice because I could get to the point of ordering Sky with him when we first interacted when I asked lots of probably obvious questions about the service proposition, about NETFLIX about all kinds of things. He was patient and attentive, I think even a little dubious he would clinch the sale but he persevered and after a total of three weeks he got the sale, he honoured the original package price and after a lifetime of not wanting a satellite dish I e now got SKY at a great price and with fast broadband at last. What's not to love? He went above and beyond because of my time constraints he delivered on his promises and he was exceptional. Thanks very much I really appreciate it.      ... View more

COLIN in the broadband help centre was so helpful that he sorted out my Wi-Fi issues with the new my Wi-Fi white box  he went through all the problems 1 by 1 until we found the problem which was that I need a and a Wi-Fi pod to extend the signal due to the lay out of my house he had it put on express delivery so well done Colin for being so professional and giving a good Custer service .👍👍👍 ... View more

On 18 Augsut 2023 I needed advice on my new International Call package which I set up the previous day. My reason for needing additional help was clarification concerning International numbers and if my package covered the Business nos that had country code plus area code as I was receiving answers to my calls "this no is not recognized".  this was in spite of about 7 tries. My call was taken by Bruce who was extremely patient and helpful going through all the possibilities with me.  It appeared all was well and as this was late in the day and I could only maked more calls on the Moday, Bruce offered to call me back on Monday evening to see if I had any success. In the exact time frame he gave he called and unfortunately I had not had success regardless of the many times I tired. I was considerig cancelling the package as it would serve no purpose but having gained insight of the fact that numbers that are ..eg for banks and large companies begining with 083 etc  do not connect from the Sky International Package . Bruce had gone the extra mile giving me all optiions and I needed it to persevere and try and locate more number options so I decided I woudl keep the package.    I was completely impressed with the manner in which Bruce handled my query, giving me ample time to go over things and grasp details, He was knowledgable and thorouh throughout the support he gave me  and as a long stannding Sky customer (13 plus years) - I have experienced this same great service and support. throughout.  I woud like to commend Bruce for the incredible support he gives customers like me and ask that his Superior be given my commendation. I guess its this type of service that makes me an"Allways Sky customer".   thank you   Edith Cockrell         ... View more

I don’t often post anything but want to take this opportunity to say thank you to Emma from the Dunfermline Technical Team who went above and beyond to help me sort an issue I was having with Sky. Having been round various departments over the period of a week, I was fortunate to eventually get through to Emma who took time to listen to my issue. She then took the necessary action to resolve the issue which had put me at the brink of terminating my contract with Sky after being a loyal customer for over 24 years. Emma was knowledgeable about the policies and operational aspects of the organisation. She took the time to explain everything clearly and above all was able to resolve the issue I was faced with in the most professional manner I could have ever imagined. Her professionalism is exemplary and she is a true ambassador for Sky. I wish there were many more like her at Sky, as her impact on the organisation is simply exceptional. Thank you every so much for your kindness and professionalism, Emma! ... View more

I'd like to thank Annete (Sales Advisor) for SKY on Market Street in Manchester for an ultra smooth process of switching to SKY, She was wonderful throughout.   best   Shahzaib ... View more

Very impressed by Islam, who visited us on 22 August, following intermittent signal problems. He was prompt, very friendly and very thorough in his investigations, eventually replacing our dish and a number of connections. He was very patient in explaining what he was doing and why.   Very professional, we were very pleased with the service ... View more

I spoke with Michelle and William today with regards to my Sky Glass, and they could not be more helpful, Michelle had such a beautiful telephone manner and kept her cool when her system decided to have a time out.    I was then transferred to William who is the sweetest staff member I've spoken to, assisted me with everything I needed and even mentioned the Sky VIP which I haven't really been using to it's full potential. William was so helpful, knowledgeable and a credit to your team.    Both Michelle and William deserve a little thank you, having such helpful, cheery staff does make your day, and the calls a lot easier.    Hopefully Sky finds these two and they are rewarded accordingly.  ... View more

After some very iffy communication with Sky firstly from subscription and then from Indian call centre I thought I was just phoning to complete my cancellation. Huge cost increases and no options to reduce the price had upset me. Luckily I spoke to KATE at the CARDIFF call centre early in the morning. She understood the problems straightaway and did everything she could to retain my membership with the same Sky packages I have been happy with. The options she came up with were fine and she carried out this with a calmness that should be appreciated in her office. Thanks Kate for an excellent job well done. I hope i can speak with KATE again in 18 months when I will probably have to go through this rigmarole again ... View more

So after a rather unpleasant experience with the text messaging customer service I put a complaint in by phone and got put through to Karen in retentions.   Karen i am yet to receive a feedback message but want you recognised in case it doesn't arrive.   Karen was extremely helpful and sorted my issue out in minutes and saved me a lot more stress.  She was open honest friendly and everything a customer service representative should be an absolute pleasure.   10 out of 10 a hundred times over. Thanks again so so much. ... View more

I moved home in July. The lady that dealt with me and processed my broadband transfer was simply the best. Sbe called me back when she said she would.  Really helpful with any problems I had and went above and beyond for me. This lady deserves a raise.   A big thank you. I moved from walworth to depford. ... View more

I called Sky to discuss terminating my mobile sim due to poor coverage. Christine was very helpful in explaining all my options and saved me money in the process. She had a customer come first attitude    Moderator comments: edited title  ... View more

Hi as I was told ..try rebooting the sky glass to solve the problem of it keep saying say MySky to upgrade, reboot the tv worked thank you ... View more

I somehow managed to end up with paying 2 Sky Mobile SIMs when I only wanted one (long story, mainly involving my own incompetence).  Kapila helped me in cancelling the SIM that I didn't need anymore.   All very quick and painless, thanks to Kapila. ... View more

I think I spoke with Amir, who could not have been more helpful!!! He was so friendly and did everything to assist me with my issue. I don't really like speaking with customer service but he made this easy and pleasant. Well done Sky for a brilliant customer service. Thank you Amir for being wonderful, I hope to deal with you again in future! 🌟 ... View more

I believe the employee I spoke to was called Omar, they were great very patient, gave clear instructions and helpful. Thank you for the great call and solving our problem very quickly!   ... View more

Used the live chat today (22nd June 2024) to express my concerns over rising bill costs. I was assisted today by Varun, nothing was too much trouble for them, they were extremely helpful, pleasant and concise in sorting me out a better deal so that I could keep my packages!  I've even now joined sky mobile, something I'd been thinking about for a while but Varun helped me get it sorted finally!  Definitely deserve a reward for there brilliant service :). Thank you Varun!    ... View more

I just wanted to thank Isi in the broadband cancellation team - I wasn't happy with how my complaint had been dealt with and so I got put through to her to cancel my broadband altogether, but Isi understood my concerns and frustrations. She reassured me in a confident and empathetic way, before suggesting that perhaps there had been some miscommunication between me and previous colleagues, so actually the issue I complained about was not an issue! Isi quickly did the necessary upgrade to provide me with the service I needed and gave me a case number if ever I needed to call in to refer back to what she had advised me. Isi had a great sense of humour throughout and I left the call with a smile on my face 🙂 Truly an above and beyond service; thank you Isi!  ... View more

I can't remember her name as we were too busy chatting but I REALLY hope you track down who I spoke with on the phone. I received an email from sky today saying when my 18m contract is up, it will be going up £20 a month! So I was looking to cancel but wanted to find out when I could do it. Initially tried online as I never call companies, online is easier but it said an hour wait. So today I thought, I'm just gonna call and I'm so glad I did. The Scottish lady I spoke to was so helpful, friendly and personable. I told her the issue, she reminded me what a valued customer I was and wanted to see what she could do for me. This isn't a post because she saved me money; because turns out I'm still in contract for a few months so it's best to wait and call back. She gave me the date it was best to call back, and told me they would try and help me then. She then reminded me of the SkyVIP comps etc I should enter, and gave me some good information about sky mobile and the deals they do if I wanted to switch to them when my contract is up with my current provider. We then ended up speaking about the weather, and onto the euros. Quick chat about the football and wishing each others teams well (Scotland and England) I completely forgot the reason I was calling was to find out about ending my contract. She was so lovely I could of chatted to her all day! Its no wonder she's on your cancellation team, she's such a lovely helpful person to speak to that I'm hoping I get to speak with her again when I phone back in September, and I'm no longer considering leaving but will speak again and see what deals I can take out to save me some money.  im so sorry I didn't catch the name, but please find her and pass my praise on to her, and her manager as she's an absolute credit to your company. Thank you again for being so friendly and helpful. Laura x  ... View more

Thank you to Ojis who helped me on Sunday 16th June get my service restored  and listened to my complaints with understanding. Thanks to Andy from the sky priority team who helped sort out my billing issues. Both gentlemen called back to see if my issues were resolved I could not take thier calls dueto work commitments....but thank you both for your time and patience ... View more

I rang Ojis on Sunday 16th June as my service had been cut off. He was so helpful and patient and sorted out the issues. He called me back on the Monday, unfortunately I was unable to take his call due to being at work. Thank you for taking the time Ojis really appreciated. ... View more

I am a disabled housebound Customer of SKY, I have been a customer for over 23 years, I'm able to really leave their house to my lung condition, when SKY VIP started giving tickets away to go to a cinema it was a brilliant idea however I was not included due to my own condition. However I think somebody at VIP land who decide to reward their customers said we will allow our customers to download and keep a new movie, so I decided I thought well I can't go to cinema so I bring it home to SKY and I will have my cinema with SKY  VIP.   i'd like to say a big thank you to SKY it's brilliant movie it's new and I can watch it as many times as I like and it's great to be included. Thank you very much again keep up the great work it is greatly appreciated to be included. It seems that I didn't have to think twice. I didn't miss out because of the way I am. SKY I know it just can't be done every single time but it's great to have something relevant even be like once every six month the version of the movie that you think about because I will be interested if the movie is relevant it's my interest again thank you SKY VIP keep up the great work and I look forward to see what my next movie night is gonna be thanks again. ... View more

Killi the sky engineer... 14.6 2024. Installed my sky q ...had to move and reposition the dish ...Great job...went through everything with me, I'm 74....and he made everything easy to understand.  ... View more

@Caroline and @Lewis Want to do a Shout-Out to Caroline and Lewis today.  Caroline was wonderful when I rang about a Grading issue yesterday, 13th June - and from being a jibbering wreck, managed to calm me down by her helpful conversation and all done with a beautiful Scottish lilt!  The matter has now been resolved but by the end of the conversation, I had become proficient in the Police Phonetic Alphabet - in fact, I think it should now have "C for Caroline" and "L for Lewis" and was even laughing with Caroline!  Well done both of you!  If only Customer Service in all companies had a "Caroline" and "Lewis" what a different place this world would be!!   HUGE THANKS AND GOLD STARS TO BOTH OF THEM.   ... View more

Thank you Jessica for time and patience on sorting out my mum's sky glass yesterday 12-06-2024  kind regards  (removed)   Moderator note: Removed personal details ... View more

I had an engineer come yesterday, was called Jake. He was quick to find the solution to the problem. He was very polite and professional. I want to say thank you, for the amazing customer service !  ... View more

This is for the amazing woman who helped me this morning regarding my broadband issues, I'd like to say a huge thank you too you! You're a wonderful, caring lady who went the extra mile for me and I believe she should be recognised for this. You made a anxious situation for me into a positive experience with sky. So a massive thank you too you! I am unsure of her name unfortunately so hoping you can track her down for me!  ... View more

Today I spoke with Sanobar.She is a very engaging and professional person.I for once enjoyed my time speaking with her and I would like to think that the next time I have an issue I will again speak with Sanobar again.10/10. Anthony Gilsenan. ... View more

Good afternoon, I just wanted to take this opportunity to send huge thanks to Laura from the Resolution team who turned my frown to a smile on our lengthy call today!  Unfortunately I didn'ttake her surname, sorry so hopefully you can identify who this feedback relates to from the name, team and time of my call (around 1.30pm on 27th July) For some background information, I was expecting an engineer visit from Openreach following a fault I reportied yesterday but I'd not heard anything so followed it up with a call. Laura answered my call to advise that the appointment had been cancelled by Openreach but this had not been communicated to me. I was very disappointed and frustrated and Laura was completely sympathetic and understanding of this so she then went above and beyond to try to resovle this matter for me, escalating through your internal channels, contacting Openreach directly and calling me back well within the timeframe that she had promised. Luckily, my broadband has actually come back on without the need for an engineer visit but this doesn't mean I don't massively appreciate Laura's efforts in the background. So, thanks again to Laura for her excellent, professional and friendly customer service - she is a perfect example of an exemplary employee and I'm sure anyone would be happy for her to pick up their call! Best wishes, Jodie Young ... View more

Thank you to Harry, rang to over my a new contract that is over half of what I am paying now with add ons too! Amazing deal and super helpful! These are the kind of people you want to speak to! ... View more

I want to say how incredibly helpful Mira (or could have been Myra) was when I spoke to her yesterday morning (We'd 26 July). She really knows her stuff and talked me through a new Sky box installation, plus she helped with all my other queries too. I cannot praise her highly enough - she deserves employee of the month award at the very least! ... View more

I spoke to Rob from customer service who was wonderful. He took the time to understand our situation (UK Sky Mobile phones but using in Ireland with very heavy data requirements) and suggested a solution that was cost effective and worked without us needing to replace our physical SIM cards (as that would necessitate travel back to the UK). He was super friendly, helpful and willing to think outside the box to resolve our issue. He also didn't put any pressure on whatsoever and genuinely wanted the best for us. He was absolutely amazing - thanks Rob! (the solution is working great!).   ... View more

I just got off a phone call with your lovely colleague Ian. I just wanted to send a thanks for how friendly and open he was on the call, he really made phoning an enjoyable experience. I hope he knows how friendly he is and that it was the most lovely and easy phone call I have ever had with a support team member.  ... View more

Can I thank u Sky for succeeding in the background in getting this aspect for us with regards TNT. It was a great bonus to hear. Can I just ask when do u think we will be getting this add on? ... View more

I would like to send thanks to Saul (removed). I called regarding a resolution to my parents accessibiity issues and how Sky could help them. Saul was really knowledgeable and helpful. He gave me lots of advice and was incredibly understanding about the situation.   Moderator notes: removed ID details  ... View more

I'm afraid I don't remember her name but she was a star last night. She managed to put the order through where three others had failed before. Not their faults but a technical issue prevented them from choosing a date for delivery, six weeks later and I thought I'd try again, and she answered the call.   She told me she would raise the issue with the tech staff and call me back on the weekend. This was what happened before. No joy.    She called last night and although the same issue occurred she found a workaround and needless to say she managed to put the order through and it's arriving in three days. Please find her and thank her for me, I was so shocked that she had made this happen that I think I failed to adequately thank her for all her efforts. She was fantastic.  Thank you.  ... View more