Ian came to our house on time and he was outstanding. We had a major problem with two of our boxes. It was a complex problem, but Ian took his time and explained the system once he had found the fault. He was not rushed, and he did not rush us with the answers to our many questions.
Ian came to us on Thursday of this week commencing on Easter Monday, 2025 and our postal code is EH45.
I would like the management at Sky to recognise Ian's outstanding performance and the fact that he went the extra mile for us. It was clear that when we moved into the house about 4 years ago the engineer who visited had not shown us the basic methodology but Ian made up for lost ground in every respect. Great work. Customer Service was helpful too in that the appointment was made for a date shortly after my request.
