I have just contacted yourselves to move home. What is already a stressful process was just made so much easier with the person I spoke to. I spoke to Carol Anne (sorry unsure of spelling), who took me through every step clearly, professionally, but just that extra customer service with her clear, confident and concise delivery. Having been a customer services manager for many years I understand the difference between dealing with an enquiry and the way she dealt with the call. The level of excellence adds a level of trust that can be missing today in knowing your call is dealt with correctly. Excellent service, efficient, and with care. Thank you for taking a bit of stress out of our move!
