Thank you to our Call Handler who I presume to be called Sophie/Soph near the Leeds Office today at around 7pm who had the patience of a saint dealing with myself and another family member on the phone for 30 minutes whilst we set up a new customer account. She was very down to earth & friendly and had time for a chit chat too in between waiting for documents to send. I never complete these feedback forms but this was a must 🙂 we need more customer service like this in the world. Thanks again
