Send Thanks to Sky

Thank you for this comment. Exactly as I thought.  ... View more

I'd like to send a big shout out to David who helped me yesterday with my new package. I'd spoke to Ben on Tuesday who arranged my package but when I checked,  the monthly total was nothing like he had promised and caused me some concern. I spoke with David yesterday who was wonderful and managed to get my monthly payment back to what had been promised earlier, and with such kindness too. He did say I would receive a text where I could rate the service but I didn't receive it, hence my thanks to him here. ... View more

I would like to send thanks and gratitude to Florence (i may be spelling this wrong) but he is a member of Sky Loyalty team Dublin. I called today at around 140pm and was put through to him as I wanted to cancel my contract as the new price was expensive. Well he changed my mind. From the moment he took my call he was so friendly, polite, professional and charming. He was so helpful and informative. We had some lovely chats while we waited for available quotes for my account to come through and I can say from many years in customer service that Sky are VERY LUCKY to have him on staff. He is someone to be cherished and brightened up my day. I was ready to cancel my contract today but he turned it around. A true gem and a pleasure to speak to. Please thank him from me for being his wonderful self. We'll enjoy an irish coffee one day Claire 🫶 ... View more

I rang up regarding changing my data allowance on my sim. The first man I spoke to was not in the department I needed but he was really friendly and helpful in connecting me to the correct department.  The woman who sorted my SIM was lovely. She found the deal I was after straight away and then found the best deal to suit what I wanted. She was really friendly and we were able to have a laugh while on the phone. 10/10   Thank you!     ... View more

I wanted to say a big thank you to Brito/Brinto, Sorry if the spelling is incorrect! This employee for Sky sales team was fantastic. He really knew what he was talking about and as a long standing Sky customer, He really found us the best deals and package that we wanted when upgrading. With the best deals!!  Nothing was to much trouble and he explained everything really clearly and made it easy to make some choices  Thank you      ... View more

Thank you to Tracy at the bereavement team who helped me today to successfully transfer over my late fathers mobile account. We hit some snags but Tracey followed up and talked me through the process. I now have access to retain my late fathers mobile number as that was important to us. Thanks Tracy.  Also to the rest of the bereavement team who initially helped me and talked me through next steps at a really difficult time. Thanks for the kindness x     ... View more

We've had a very lovely agent on the phone today helping with a room that wouldn't quite get broadband coverage in a new flat - I just wanted to pass on my thanks as the call sadly disconnected (very spotty reception in areas of my house, probably the cause of our broadband issues too!) before I could properly thank him for his immense help! I mentally prepped muself for the ususal phsychological warfare you have to endure when calling any big provider but he's made it all a pain-free and smooth process, also knowledgable and sympathetic.    So I hope this can be passed onto his manager, sorry Adam and super thanks!   Jay  ... View more

Thanks for all the help and advice since I joined you, always  great service,  never had any problems  with  you    Thanks again  ... View more

I called the SKY Bereavement line and spoke to Tina (Removed), she was very patient and had great compassionate skills and was to able to get a good deal for my mother. Tina was very patient and put my mum at ease, she was very thorough and went above and beyond to look for better deals for my mums circumstances. We were on the phone for over an hour but Tina remained very patient and accommodating . Thanks Tina @TCS05 for your amazing customer service,SKY are very lucky to have an employee like you!   Moderator note: Removed personal details ... View more

I am writing to express my profound gratitude for the outstanding customer service I received from Connie during our recent conversation. Connie demonstrated remarkable knowledge and expertise. She carefully considered my financial situation and found the perfect deal to suit my needs. Despite dealing with a bad throat, Connie went above and beyond, tirelessly searching for additional deals and discounts available to me. Her dedication and commitment to excellent service were truly exceptional. Before speaking with Connie, I had been waiting for a manager call-back. However, Connie's competence and helpfulness made it abundantly clear that she possesses the qualities every advisor should have. If every advisor were as knowledgeable and dedicated as Connie, there would be no need for anyone to request a manager. I strongly urge you to listen to the call and recognise Connie for her exceptional service. She stands out significantly compared to the other agents I spoke with, who unfortunately did not meet the same standard and were a waste of my time. Connie's extraordinary effort and customer-focused approach deserve reward and recognition. Thank you for your attention to this matter. Best regards, Rupinder  ... View more

We recently had a visit from a Sky engineer, Darrell M., to resolve ongoing issues with our Sky Mini box in the garden annex and the main box not connecting to the router.   Job No - VR046895501   From the moment Darrell arrived, he was incredibly polite and patient. He took the time to listen to what I had already tried, acknowledging my efforts and experience without dismissing my input. This level of respect and consideration set the tone for an outstanding service experience.   Darrell went above and beyond in providing exceptional customer service. He was determined to leave us with a fully resolved issue, and his commitment was evident throughout the visit. Despite encountering numerous hurdles, he worked tirelessly and adapted to each new challenge with reassuring confidence.   His extensive knowledge and passion for his work were clear, making him an invaluable asset to Sky. Darrell's expertise and dedication truly stood out, and we felt fortunate to have someone of his calibre assisting us.   If we ever require another visit from Sky in the future, we sincerely hope that Darrell will be the one to help us again. His outstanding service has set a new benchmark for customer satisfaction.   Thank you, Darrell, for your exceptional work!   Mike C and family, very happy Sky customers ... View more

We have had a few issues getting our new fibre installation to our home, mostly due to miscommunication between Openreach and Sky. Shamise has been amazing, going above and beyond to try and help us get installed. Her friendly manner and efforts were very much appreciated and the Openreach engineer installed our broadband/phone/TV today and we are all up and running! Thanks are also due to Leanne who helped confirm our number ported forward OK and helped with diagnostics on our new connection when one room was too far to get the wifi signal. Both ladies deserve some praise and recognition for their phenomenal customer service! Lynda Donaldson ... View more

I spoke to Lauren who is a customer service specialist and she was incredibly helpful and informative, breaking everything down in great detail, clear and concise! Extremely friendly, very professional and it was a pleasure speaking to Lauren who had gifted me an offer I couldn't refuse after I was considering leaving sky. I would like to thank her and I hope she gets the recognition she deserves. ... View more

A huge thank you to Mel from Sheffield. Her customer service was brilliant, she resolved our long standing technical issues even though it was an area outside of her field of expertise. She was the first agent to treat us like humans, showing empathy and excellent problem solving skills. She rang back when promised and is an excellent ambassador for your brand! After 22 yrs with Sky we were the closest we've been to leaving - but Mel saved the day (and my sanity!)  ... View more

Engineer Shaun went above and beyond to get our satellite sorted out. He could have done what others have done and told us to get trees chopped, or told us he couldn't do anything, but he didn't. He spent a lot of time and effort, moving our dish, and figuring out the best way to secure it into position, he was patient, professional, knowledgeable, and overall a great person. Thank you.  ... View more

Tommy is one of the Loyalty Team Support Team.  I was on the telephone for over two hours today trying to sort out my Sky TV package, we looked at it together and was able to sort a contract that I was happy with.  I also came away with a very competitive Broadband deal as my main aim was to try to cut my monthly outgoings. Tommy was incredibly patient and extremely professional.  I would just like to feedback to Sky what a lovely, pleasant employee they have, nothing was too much trouble. Tommy was happy to go through everything with me and was happy to answer the questions that I had.  I truly felt that I'd had the best possible customer service. ... View more

Thankyou for helping my buying a nee phone with the best deals 🙂 ... View more

Sol the Sky operative was so helpful and knowledgeable.  He helped  to sort out all my issues. He even called me back when I had to make another call in relation to my queries. So polite, respectful and friendly. Sol is a real credit to the Sky team ... View more

I spoke to a gentleman this evening from Sky mobile & the service i received was amazing! When you speak to someone from a call centre, especially after 5pm, it is usually emotionless & robotic. The sky resource i had converstion with was friendly & so helpful. Unfortunately i did not get his name but I really hope Sky recognise & appreciate this level of service from its employee as this is not something i usually encounter from other companies. He made my day!  ... View more

I'd like it to be noted by the call centre management of the exceptional service i recieved  today   I called in regards to a poor broadband connection. The agent was knowledgeable, very chatty and put me at ease and reassured everything possible would be done to ensure its fixed.   He ran his tests, requested i preform some resets and with a small delay the error occured  again so a new router was required. He explained the timelines of events moving forward including the call back to ensure everything was running smoothy. There were no akward silences just poistitve energy coming from the man. He is a real credit to you're team and wish all customer service was this good   Call Took Place 16/05/2024 @ 13:40   Reason: Hub Replacement due to a defective one ... View more

Re Engineer visit. 15th May 24. postcode area SN8.   Many thanks to Sean yesterday, who managed to undo the damage the online help desk had done! He was professional, polite and proficient in resolving the issue. Many thanks, great service. My learning is to never never ever carry out a hard factory router re-set when the help desk tells you to. Does more damage than it solves. ... View more

I can't remember his name but I called to cancel a service. I was seen to within 30seconds. There was no hesitation, no questions, just straight to fixing my query. Great guy with a great attitude on the phone. Will stay with Sky for years if this is what customer service is like!  Thankyou!  ... View more

Following months of recurring issues with the Sky Broadband and our internal Sky TV coverage via the four miniboxes (which I now understand were mainly Broadband related), we were seriously contemplating moving to a different supplier.  However, in desperation (because I routinely work from home and broadband is essential) we decided to book what could have been the final engineer’s visit from Sky. Occurring on Friday 10th May 2024, Jason from Sky proved to be an absolute star!  He went above and beyond to tackle the ongoing frustrations with our broadband and minibox coverage.  Not only did he handle the technical issues with finesse, but his personable nature and professionalism shone through every step of the way.  He's clearly not just a skilled technician; he's a genuinely nice guy who made us feel reassured about continuing our relationship with Sky spanning some 36 years. Jason's dedication and excellent service are the reasons we're staying loyal customers.  Thank you, Jason, for your outstanding work and a job very well done.  Finally, I consider Sky to be extremely privileged to have someone of Jason’s obvious qualities in such an essential, customer-facing, role. ... View more

Rehan / customer service was amazing I have disabilities he made it easy and ccomfortable for me sorted issue straight away! Great job Rehan I appreciate you my friend! ... View more

I would like to take this time to thank Lyndsey for her assistance from the Dunfermline base of Sky. After having a serious issue, Lyndsey put my family and I at ease and efficiently handled my problem with complete transparency throughout the process. She is a model example on how to deal with customer queries. I am grateful to her.  ... View more

I've just spoken with Lesley (lovely Scottish woman) who has been on the phone with me for nearly half hour. I've moved in with my partner and unfortunately, we've had issues with setting up at the new address and having orders/engineers cancelled at no fault of our own. Lesley has talked through all of our options really clearly, answered all of our questions and got new products on the way for us. What a lovely, knowledgeable lady to have spoken to! There needs to be more Lesleys in the world!! Thank you very much! Lucy and Nic ... View more

Damien was great. We was having internet issues for over a month - Damien fixed the problem leaving us with better WiFi on 02/05/24.  He was really helpful and happy to assist with everything!  Great engineer!  ... View more

A lovely lady phoned me the other day , so we'll mannered and polite and she help me so much with an issue with payments. Thankyou so much sky 💖 ... View more

A huge thank you to Vanessa ( customer service centre )  I can honestly say i have never spoken to anyone as helpful as Vanessa From my first call she answered, she wanted to help and went 'above and beyond' to sort out my issue with the internet.  Phoned back when she said she would and constantly kept me up to date.  very friendly, and professional an asset to the company    ... View more

A wonderful advisor whose expertise helped get us back online today! Thank you very much 🙂 ... View more

I had a persistent issue with the speeds at my address. These had become apparent when I moved to the address nearly 2 years ago and my previous provider, Vodafone was of no help whatsoever. When checking speeds, the advertised speeds seemed to be what we were getting at the address, however, after looking into the issue and doing a bit of research it became apparent the issue was potentially due to the phone line box at the property possibly being about 20 years old. Scott came to visit to see if in fact this was the issue and promptly agreed this was most likely the cause of the issue as he could verify the speeds, even when devices were connected directly by ethernet cable to the router, were nowhere near what they were supposed to be. It became impossible to do something as simple as watching live tv. He changed the phone line wall box to a modern one, changed the router in case this was also a contributing factor. I tested the connection then and the problem seemed like it persisted, i say seeemed because after being out running errands for 2 hours I came back and all was well. The speed we are supposed to be getting in reality now works as it should and everything is lightning fast. To Scott I want to say a massive thank you for all his time, kindness and professionalism as I could tell he left somewhat disappointed  and puzzled as it seemed at the time all his work had been to no avail. Please give him my sincere thanks as he is the main reason I will be staying with Sky for the good impression caused on the visit, and the genuine interest in resolving the issue. Reassure him his work was completely fine and we now enjoy the speeds we are supposed to. Thank you Scott. ... View more

Big  thank you to Amandeep who was excellent  and refreshingly customer focussed.  A real star.  Called Tuesday 7th May. Manuel ... View more

Spoke to Gavin today from your Mobile retentions Team he helped me to cancel my Broadband and went above and beyond trying to sort out my issues when trying to upgrade to Sky Cinema he has took the issue on board and is going to keep an eye on it as something in the background is stopping my Sky Cinema viewing to go live.  I Just had to reach out and say how greatful I am with the way this member of staff was on the call and took his time to make sure I understood what was going on and what he was going to do.  ... View more

Tonight I spoke to an engineer - Madiloua ( not sure if name is correct ) We had a problem with our tv box whixh was connected wrongly  to the router !  He was ever so patient and professional - I am so impressed by the quality of the servixe provided !  thank you so much  nathalie  ... View more

A huge thank you to Tracey on the Sky accessible team. I called yesterday to change my direct debit account details; ask about a broadband speed issue and to discuss ways to reduce my overall monthly bill. Tracey was so helpful, kind and patient she made me feel like a valued customer. This lady is a credit to Sky and should be valued as she knows how to treat people and is an outstanding customer service advisor.  ... View more

I would like to send thanks to William the engineer who upgraded my sky system to SkyQ, he was absolutely brilliant took time to explain everything to me and did his job efficiently and without any problems.  Also many thanks to Umesh, centre staff, who was brilliant with me when I contacted about my account, he was polite, understood my query and the result left me happy. Both staff are a credit to your company.  Great customer service. ... View more

This evening I spoke with Jacob about the need to cancel my Sky subscription as I had to take early retirement due to my Parkinson's Disease rapidly deterioating.   This resulted in my income decreasing significantly and I felt that having Sky tv was a luxury I could'nt afford.   I didnt want to make this call as I was somewhat embarressed by the changes in my financial circumstances.   Jacob could not have been any more helpful, understanding or respectful.   He tslked through all rhe ways Sky could help and explainef the different criterias.  He managed to reduce my monthly bill to a more affordable rate, enabling me to stay with Sky.   Jacob also explored with me other services which may be less expensive than other providers.   Jacob is an absolute credit to Sky, in a time where the cost of living has risen so much, Jacob's ability to support me in remaining with Sky was very much appreciated as was his warm and caring approach.   Thank you Jacob 😀           ... View more

Spoke to Laura today (not sure what team - she sorted me out a pod for my WiFi and an OpenReach visit) and she was fantastic. If everyone Customer Service rep I spoke too was half as good as she was, I don't think anyone would complain! Thanks for your help today Laura! ... View more

Dear Sky Team,   This could be a complaint, but thanks to your employee, this is a positive message.   I am a new Sky customer. I ordered two PUCKs at your local desk in the Douglas Court Shopping Centre in Cork. The person I was dealing with was Padraig. He was very good, not pushy, and the overall discussion was very informative. Based on my conversation, I decided to go with Sky.   Two Pucks arrived very quickly, DPD did a great job as usual. I set up the first Puck quickly, but the second Puck had a technical issue. I had several calls with Kieran at your Dublin Call centre over two days. My SKY online account wouldn’t let me go past my Eircode page while the puck was asking for an activation via the sky.com/activate link, which couldn’t be accessed because of the Eircode Issue. So, your website in Ireland has a problem with Eircodes !!    I am delighted to write at Kieran at the Dublin Call Centre has resolved my issue.   A message to management at SKY Ireland : I had several calls with Kieran. He is very technically competent, extremely patient and based on my conversation, he is a long-term employee. It was the most positive experience ever dealing with a call centre. Resolving my issue with Kieran was a pleasure.   Kudos to Kieran. He is one of a kind 😊 Please pass on my appreciation.   Regards, John ... View more

I would like to send a massive thank you to sky advisor Joanna for all her help with our broadband and tv issues. She was so helpful, courteous and polite. She even made 2 call backs to me to check on the issues that we were having, Joanna is a 5 star sky advisor and thank you for all your help. ... View more

I spoke to a wonderfuly lady called Leanne, who helped me with my bill payments in a caring non judgemental way.  Leanne was so hepful and kind she made me feel so comfortable and offered me a few different options and explained them all clearly.  I was dreading the call initially but left feeling that my issue was resolved in a quick way that suited me. I would imagine that there are a lot of people that need extra support at this time and feel that the Sky team have this support right. Thanks again Leanne - you were fantastic!   ... View more

Called about a query I had in regards to billing and she went above and beyond to offer me, as I'm on lower income a whole package that just makes life that bit easier! Bills are mounting up and I've felt companies have become more and more selfish but Kay at Sky has made me feel at least some care! I really regret not telling them to put their name forward to their Boss for recognition or however it works as they really were so lovely and talked me through everything with ease. So I'm writing on here in hopes that Kay gets the praise they deserve!! Like I said above and beyond, really appreciate the care and so happy I called that day now and got the amazing Kay!  ... View more

I called Sky on Sunday 28th April at about 11am. My husband has passed away and I needed to change the Sky account details and was concerned about the cost of the current package. I cannot thank the man I spoke to enough for making the process easy and not at all as distressing or difficult as I was anticipating. He sorted everything out and made me far less anxious. In a difficult call subject he really was a superstar ⭐️ ... View more

thank you so much for sorting my broadband and wi-fi out you are truly a wonderful lady , so nice to talk to a absolute wonderful person i cannot thank you enough . truly a credit to your job . xx marie  ... View more

I would love to say thank you so much to Hamza he helped me so much in buying a device with great care and helped me through he was also very friendly and explained everything and listened to all my questions he made talking with him easier. He is the reason I bought an ipad and renewed my broadband thank you so much Hamza! ... View more

I'd had months of the frustration of not being able to get online with my phone and already had an engineer out once previously, but the problem continued. Finally thanks to Matthew, the issue was discovered and resolved. What a friendly, polite, positive, knowledgeable person and a huge credit to sky. Jules Worcester Park. ... View more

Massive thanks to Oliver in South Wales who visited my property this last week   Very knowledgeable and helpful   Kudos to you mate ... View more

Ian installed Sky Q and Sky multiroom on 19/04/24 at our home in Aigburth, Liverpool. He was was very helpful and did an amazing job! Thank you Ian.  ... View more

I had Robert visit yesterday in Norfolk to review my internet issues, he was very professional and really took the time to explain everything to me. I would highly recommend him and his level of professionalism - thank you! ... View more

I would like to say thanks to Ricky from customer services, a broadband engineer failed to attend an install, I spoke to several people at sky who just told me there was nothing I could do and just had to wait. Ricky took this on and made some phone calls to make it happen and get me a broadband appointment the same day. Great work, thank you.  Luke  ... View more

Wanted to say a huge thanks to Dwayne, Sky engineer, that took care of my mom's broadband issue in Woolwich in just a few minutes. He made himself available when she was free. He was incredibly efficient, kind and clearly brilliant at his job. He kept me (the daughter) updated at all times, which is very helpful. Thanks again. Great job! ... View more

I spoke to Deny today in relation to a complex issue regarding an old sky email account. She went above and beyond to resolve this issue for me helping me to gain access to my old account which had been hacked. As a result I was able to retrieve vital email data which I thought I had lost. Deny is an absolute credit to sky and she deserves recognition for this. Thank you Deny!   ... View more

I want to leave feedback for Sheila Canning up in Scotland. This lady is hands down the best person I have spoken to in my 10+ years with Sky. I have an ongoing issue that will take some time to resolve and Sheila has been on the phone to me every other day offering updates, seeing how the problem is and generally proving why she is so awesome. I can't thank her enough and I'm hoping the moderators either forward this to her boss or give me an idea of the best way to get this feedback to her. Sheila you're amazing, thank you, thank you, thank you.  ... View more

She was on the phone with me for almost 3 hours she was polite and very patient. She could not solve my problem but has forwarded it to the tec team.She deserves every praise so many thanks to Lilly. ... View more

Thank you so much to Thea for the chat and all the help with sorting my broadband out, azing job and very friendly 😊 thank you so much ... View more

Thanks for the call today. The guy I spoke to managed to fix half of the issue on a click of the button. He was however  keen to fully fix the issue and so continued to look into what might be causing the problem. Would like customer service like he provided always. Thank you.   ... View more

I called in two days ago to get a plan extension done on my contracts. At the time is couldnt be done as the system needed to update. Scott was very patient in explaining everything to me, I have anxiety and making many phone calls doesnt help but without knowing that Scott kept an eye on my account and called me back the next day to solve my issue. I have spoken to many advisors in many companies but I have to say Scott is patient, calm, friendly and someone who can absolutely help any customer and make a difference to their day just by going the extra mile. I would like to appauld Scott,  Sky definitely is lucky to have him. (Removed)   Moderator note: Removed personal details ... View more

Matt came to my property to get my Sky box connected and sort my broadband. He was friendly and guided me through what to do if something went wrong etc. Really genuine person and did a great job! Thanks Matt 🙂 ... View more