My wifi upstairs has suddenly dropped.

[feduptoo]

My connection upstairs has been ok. In fact after a call about something else to sky when I mentioned it it had improved massively. But this week I've gone from a solid 3 bars to one or nothing. Everything looks ok doing diagnostics. The hub is where it's always been, there are no new devices connecting. Can anyone help before I commit to a day waiting for help?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks