20 Jan 2025 04:49 PM
Hi- Can I be added to this forum also as i am having the same issues?
20 Jan 2025 04:55 PM
Posted by a Superuser, not a Sky employee. Find out more@DarrenHamill can confirmyou have the white Sky hub?
20 Jan 2025 04:56 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent Icky2 an invite to chat.
20 Jan 2025 05:05 PM
yes-
22 Jan 2025 11:00 AM
@Lisa-P1987 can you add me to the chat also as I have the same problems
23 Jan 2025 10:24 AM
Hi
I am also having the same issue, I need to disable SIP ALG and do not have the otion in the APP. We have a white hub6 with fibre to the house. can some one please help
23 Jan 2025 12:37 PM
need to disable SIP-ALG on my Sky Hub Max to ensure there's no issues with VOIP.
There doesnt seem to be an option for this to be disabled on the user side. Can I please have some assistance
26 Jan 2025 02:19 PM
I have the same issue and need to disable SIP ALG.
As others have noted there is no method for doing this oneself on the white Max Hub.
Help please.
26 Jan 2025 03:06 PM
Hi
I emailed
help @ skycustomersupport.com
they did a remote fix and was up and running in five mins
26 Jan 2025 05:15 PM
Thank you. I'll do the same.
27 Jan 2025 01:31 PM
Just did the same and referred me back to the website!!!
27 Jan 2025 01:38 PM
I am having the same issue need SIP-ALG disabled, can't get any help on all the Sky contact options. This is clearly a problem for a lot of people is there an update planned anytime soon.
28 Jan 2025 10:07 AM
@Lisa-P1987 can you please add me to the chat.
White hub box, was working perfectly fine for wireless calls for work and now sky have decided to turn the SIP ALG off with no advanced warning. If not back up and running then I will switch providers.
28 Jan 2025 03:11 PM
Yup! I tried emailing customer support and got redirected to the website on Sunday afternoon. From the website I eventually found a way to call. I was told by the support agent that the SIP ALG would be disabled for me by the network team when they were next in. That was Sunday afternoon, now it is Tuesday afternoon. Still no change!
I still don't know why the SIP ALG option been removed from the user's own control on the Sky Max Hub?
SKY, is anyone paying any serious attention to this thread of problems ? A lot of people are getting frustrated with this situation.
31 Jan 2025 11:59 AM
Hi
I also have the same issue, please can you get someone to contact me please as I need this disabled so I can use the works phone from the house.
Thanks in advance
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