Dead router

[Walter18A]

My router died totally after a thunderstorm. 

I have PROVED that it is just the wall wart which has blown up. 

The router works perfectly with a temporary battery providing the required 12volts.

All I need is to get a replacement wall wart. 

How can I get Sky to send one? None of the Sky diagnostics enable me to find out how. 

[jamesn123]

@Walter18A 
You can't. Sky will only send out the complete package including new router as a replacement.

I have flagged your post to Sky, look out for a message on the forum.

[Walter18A]

Thank you - that's most helpful. 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Walter18A.