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Discussion topic: New broadband router

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This message was authored by Rippedoff1 This message was authored by: Rippedoff1

New broadband router

Signed up for upgrade to my WiFi and payments increased but I'm still having poor connection problems with my ring security camera despite having an extender 

At the stage now where I feel like ripping the whole lot out and putting it all in the bin including sky tv and rubbish WiFi 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: New broadband router

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: New broadband router

Posted by a Sky employee

Hi there

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by xrayman83 This message was authored by: xrayman83

Re: New broadband router

Did you ever resolve this?

I have similar issue, new router (white one), poor signal 10 feet away, ring chime loses signal, wifi drops out in room next to router on macbook .....

Rippedoff1
Topic Author
This message was authored by Rippedoff1 This message was authored by: Rippedoff1

Re: New broadband router

No. And sky have been useless. Considering sending it all back

This message was authored by xrayman83 This message was authored by: xrayman83

Re: New broadband router

Getting to that level too, been online with sky engineer since 29 jan until today (they contacted me from my original question to you).  sent photos of hub connection to bb socket, front and back of hub etc, then speed checks on devices around house, resetting mini box etc. etc.  finally this morning they asked for phone and email for an engineer to call and now that discussion seems to have dissapeared completely (anyone any idea where I could retrieve it?) and I've had no contact by phone or email......

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