0

Discussion topic: Disable SIP-ALG

Reply
This message was authored by Adamw17 This message was authored by: Adamw17

Disable SIP-ALG

I need to disable SIP-ALG on my Sky Hub Max to ensure there's no issues with VOIP.

There doesnt seem to be an option for this to be disabled on the user side. Can I please have some assistance

Reply

All Replies

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Disable SIP-ALG

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Zico This message was authored by: Zico

Re: Disable SIP-ALG

Hi, I have the same issue and cannot see any ALG option under Advanced settings. Help too please? Thanks

This message was authored by Chrisee This message was authored by: Chrisee

Re: Disable SIP-ALG

Posted by a Superuser, not a Sky employee. Find out more

@Zico do you have a white Sky hub if so can you post the current firmware version it is running. Log into the hub's web interface at 192.168.0.1 and sign inusingbthe username admin and the default wifi password and look at the software link The line requiredcstart SR213

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Zico This message was authored by: Zico

Re: Disable SIP-ALG

Yes, white Max box. SR213 - DSL software version- A2pvfbK048i.d28d.

This message was authored by Zico This message was authored by: Zico

Re: Disable SIP-ALG

Sorry...SR213_7.91s3_PROD_sey

This message was authored by Zico This message was authored by: Zico

Re: Disable SIP-ALG

@Chrisee is it possible to escalate my SIP ALG issue too please? My wife needs her phone VOIP activated for work purposes ASAP. Thanks in advance.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Disable SIP-ALG

Posted by a Sky employee

We are still looking to help you Adamw17 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Adamw17
Topic Author
This message was authored by Adamw17 This message was authored by: Adamw17

Re: Disable SIP-ALG

Hi Lisa,

 

Can you please re-escalate

 

Thank you

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Disable SIP-ALG

Posted by a Sky employee

Hi there Adamw17 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Icky2 This message was authored by: Icky2

Re: Disable SIP-ALG

I also need help with this can somebody call me to help turn my sip alg off please 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Disable SIP-ALG

Posted by a Superuser, not a Sky employee. Find out more

@Icky2 if you have a  black Sky hub the setting is in the web interface see https://helpforum.sky.com/t5/Broadband-Talk/Accessing-your-router-settings-page-192-168-0-1/ba-p/264...

 

If you have the white hub then it is possible you need the firmware rolled back by Sky somplease confirm if thst applies.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Icky2 This message was authored by: Icky2

Re: Disable SIP-ALG

No option for this as I have the white router. Just spoke to tech support who say they are unable to access advanced settings to look into map t issues. Only been back with sky for last 6 months seriously considering changing providers if this is not resolved 

This message was authored by Icky2 This message was authored by: Icky2

Re: Disable SIP-ALG

DSL Software Version:A2pvfbK048i.d28d
Software Image Name:SR213_7.9p1s3_PROD_sey
Advanced Services:SR213
 
this is the software I'm on can anybody help me as wife can not make or receive calls working from home. I've already changed mapt to 1:1 but this has not worked 
This message was authored by Chrisee This message was authored by: Chrisee

Re: Disable SIP-ALG

Posted by a Superuser, not a Sky employee. Find out more

@Icky2 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion