Sky bill

[Chloeann1]

Hello can anyboady help my sky payment was due on the 16th December but because it was a Saturday they didn't take it out so obviously it was going to be on the next working day so when it came to Monday I forgot and didn't put the money in the bank so then I got message saying we couldn't take payment so we will try again in a few days and on bill it said overdue but I didn't want to wait a few days so I manually made a payment straight away and it said paid on my sky bill and now today 22nd December they have took the £48.00 pound again I need this money back it's my last bit of my money as you know it is Christmas can anyone help please thank you 

[caesarome]

@Chloeann1 

Should this happen again as you have a direct debit setup you have a bit of extra protection because when a payment fails as it did for you then Sky will always try again 10 days later which they did.

Does the payment you made appear as a credit on your account because if so this can be refunded however it might not actually be back with you until towards the end of next week at the earliest due to the Christmas holiday.

[Chloeann1]

 this is what it says on the bill 

[caesarome]

As you have a credit of £48 to get this refunded I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will need to respond tomorrow otherwise you will have to phone instead.
This isn't a live chat so replies are not instant.

[Chloeann1]

Thank you so much for your help I won't make that mistake again.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Chloeann1.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.