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Discussion topic: Trying to get refund

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This message was authored by: Efka

Message posted on ‎11 Apr 2025 01:28 PM

Trying to get refund

I was charged for another month after my contract ended and I didn't know I needed to cancel the debit direct. How can I claim the refund? Thanks!
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎11 Apr 2025 01:30 PM

Re: Trying to get refund

Posted by a Superuser, not a Sky employee. Find out more

@Efka 

Do you now see a credit on your account and if you do we can get you some help via here to get it refunded but your direct debit needs to be in place.

 

 

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This message was authored by: Efka

Message posted on ‎11 Apr 2025 01:34 PM

Re: Trying to get refund

There's no credit, but my bank account states I have been charged even though I didn't have to pay for another month.

Thanks

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This message was authored by: Daniel0210

Message posted on ‎11 Apr 2025 01:37 PM

Re: Trying to get refund

Posted by a Superuser, not a Sky employee. Find out more

@Efka 

As and when a credit shows we can get you help. Billing continues throughout your notice period so it's usually for a payment being required after you cancel. 


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This message was authored by: caesarome

Message posted on ‎11 Apr 2025 01:37 PM

Re: Trying to get refund

Posted by a Superuser, not a Sky employee. Find out more

If you have now left Sky when was your last day with them ?

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