Discussion topic: Account
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Message posted on 11 Apr 2025 02:52 AM
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Account
Why can't I track my order, it says to call them, I've never had that before...what's going on??
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All Replies
Message posted on 11 Apr 2025 04:50 AM
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Re: Account
What have you ordered?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 11 Apr 2025 05:39 AM
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Re: Account
And when did you place the order @Lisa128 ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 11 Apr 2025 07:13 AM
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Re: Account
It was for a home move
Message posted on 11 Apr 2025 07:17 AM
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Re: Account
@Lisa128 wrote:
It was for a home move
If it says to call Sky then that would be the advice here.
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).
The posting of full phone numbers isn’t permitted on the forum.
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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