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Discussion topic: Account

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This message was authored by: Lisa128

Account

Why can't I track my order, it says to call them, I've never had that before...what's going on??

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This message was authored by: Daniel0210

Re: Account

Posted by a Superuser, not a Sky employee. Find out more

@Lisa128 

What have you ordered? 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: caesarome

Re: Account

Posted by a Superuser, not a Sky employee. Find out more

And when did you place the order @Lisa128 ?

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This message was authored by: Lisa128

Re: Account

It was for a home move

This message was authored by: Daniel0210

Re: Account

Posted by a Superuser, not a Sky employee. Find out more

@Lisa128 wrote:

It was for a home move


@Lisa128 

If it says to call Sky then that would be the advice here. 

To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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