Incorrect Charge Amount

[K11RBW]

Hi, 

I recently renewed our broadband package at a price of £28 and am being charge £35.50, set to increase to £39.50 from April? 

The agreed product and contract was £28 per month, locked in for 18 months and have the email to prove that. 

Please help.

Thanks,

Kirby Welch

[Daniel0210]

@K11RBW 

The terms and conditions you agreed to at renewal allow for Sky to increase prices once in any 12 month period. Your contract is not at a fixed price but the discounts are. However that does seem a large increase. Perhaps compare a recent bill to a future bill. 

[caesarome]

How recently did you speak to Sky about this as it might be that the billing hadn't updated just yet, what do future bills show remembering there is a price coming on 1st April which will be reflected in your March bill,

[PandJ2020]

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@K11RBW wrote:

Hi, 

I recently renewed our broadband package at a price of £28 and am being charge £35.50, set to increase to £39.50 from April? 

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Initial bills can be a little higher than monthly amount as they cover a period longer than 1 month (and possibly one off charges).  But £39.50 does sound too high, even with forthcoming increases.

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The agreed product and contract was £28 per month, locked in for 18 months and have the email to prove that. 

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Most contracts are not fixed price - although, there were some offers with price guarantees.  What exactly does the email say?

[DJGarv]

I have the same issue. I am currently trying to resolve it with them but it is prooving to be very slow. They agreed £28 (£39.50- £11.50 discount). I am only getting £5 discount so being chanrged £34.50 which is not what I agreed. Prices will go up at the start of April but that is a sepearte thing.