24 Sep 2024 12:55 PM
Hi, how do I change my sky security questions please? I have seen a post on similar which said to add recovery email and then change questions but I do not have the option to add recovery email on my profile page, just to change password or email address.
24 Sep 2024 01:41 PM
Posted by a Superuser, not a Sky employee. Find out moreI think the memail address option you are seeing is the one for the recovery email address.
24 Sep 2024 04:24 PM
Sorry, I need to change my security questions as I fear account compromised after a call this morning when I answered my security question but it was a scam call. I have changed my password but can't find how to change the security questions to one that the scammers don't know.
when I was looking through posts to see if someone had asked and been answered on this problem I saw one which said after adding a recovery email address you can then edit your security questions, that is what I am looking for
24 Sep 2024 04:58 PM
Posted by a Superuser, not a Sky employee. Find out more
@tricki wrote:Sorry, I need to change my security questions as I fear account compromised after a call this morning when I answered my security question but it was a scam call. I have changed my password but can't find how to change the security questions to one that the scammers don't know.
when I was looking through posts to see if someone had asked and been answered on this problem I saw one which said after adding a recovery email address you can then edit your security questions, that is what I am looking for
I would be more worried about the scammers now having your personal information rather than them gaining access to your Sky account.
09 Jan 2025 10:43 AM
Me too! I cant change mine either after almost falling for a scam call claiming to send an engineer to fix faulty router ☹️
12 Feb 2025 02:14 PM
How do you add or change the email recovery address in order to change the security question please?
12 Feb 2025 04:09 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can change your household/recovery email address here:
https://www.sky.com/mydetails/account-info
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