Credit refund after leaving Sky

[Janette05]

I have a credit on my account and am no longer with Sky. How do I get the money back?

[Daniel0210]

@Janette05 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[caesarome]

@Janette05 

What date was your last day with Sky ?

[Janette05]

Hi

Yes the credit is showing on my Sky account. I would appreciate any help to get this refunded asap.

Thanks

[Daniel0210]

@Janette05 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Janette05]

Thank you!

[Daniel0210]

Now escalated @Janette05 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Janette05 to chat.