Disgraceful change of policy by sky

[AHM1]

Just spent 80 mins on phone trying to get my services reinstated after explaining everything about paying my bill on Tuesday to the billing department who put a note on my account not to restrict services and this morning, restrictions on account.
Basically not one person or their managers could reinstate my services having all agreed it was wrong. They said a change of policy didn't allow them to do it. 25 years I've been with them but not from tonight. Shambolic treatment of a vip customer sky. Shame 

[GD1]

@AHM1  This has always been policy and applies to all customers regardless of tenure.

It is & always has been part of the T&C's you have agreed to.

[caesarome]

I don't know what or why they told you what they did as billing restrictions are usually out in place if a bill has not been paid and this can not be overridden as this is an automatic process so even if a note was put on your account it would play no part in the restriction being applied.

[TimmyBGood]

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@AHM1 wrote:

after explaining everything about paying my bill on Tuesday to the billing department who put a note on my account not to restrict services 

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You should never have told that would work.

[Daniel0210]

@AHM1 

Now that the services are restricted any calls to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

Also note that you can't cancel whilst in arrears.