Agreed new package but no confirmation

[regdee]

On the 18th March I changed my package and agreed a new pricing for it. I have not had any confirmation of this yet. Also my future bills are showing amounts that are way more than I agreed.

[Laing1]

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@regdee wrote:

On the 18th March I changed my package and agreed a new pricing for it. I have not had any confirmation of this yet. Also my future bills are showing amounts that are way more than I agreed.

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@regdee it can take a few days for you next bills to be amended but you should have received an e-mail detailing the changes you bhave made 

It may be worth while giving Sky another call to confirm everything is ok with the changes 

[regdee]

I agreed changes to my package but nothing confirmed yet. What is the best number to ring to chase this.

[Daniel0210]

@regdee 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.