outstanding credit

[Mark39]

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@JH13 wrote:

Got the invite but still not resolved. Is it normal for a sky advisor to ask for my bank account number and sort code over messenger..

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Sky will have verified your identity before doing so. Did you provide them?

[Ayel]

Hi I contacted Sky regarding my outstanding balance and got a cheque raised. Is this sent via email or in the post? Because if it's via post I think its going to my old address and there is no where on my account to change this?

[Daniel0210]

@Ayel 

Cheques are sent via Royal Mail post. You'll need to contact Sky to put a stop on that cheque and either raise another or reinstate your previous payment method so it can be returned to your bank.