26 Jul 2023 07:49 PM
I moved to sky mobile using a pac code and kept my phone number. But recently when I text or phone it comes up as the number on the SIM card.
26 Jul 2023 08:00 PM
Posted by a Superuser, not a Sky employee. Find out moreIf Sky have said your number has transfered then it might need updating via your phone.
If this is an iphone go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone.
If it is an Android phone go to About Phone > My Phone number, change it and reboot the phone.
26 Jul 2023 08:00 PM
Posted by a Superuser, not a Sky employee. Find out moreIf Sky have said your number has transfered then it might need updating via your phone.
If this is an iphone go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone.
If it is an Android phone go to About Phone > My Phone number, change it and reboot the phone.
28 Feb 2024 11:55 AM
I have transferred from EE to Sky.
PAC code used. I have received text & email confirming number has successfully ported.
My number is not showing as My Number in settings/phone - it is still showing the temp Sky number associated with the Sky SIM.
I have tried (multiple times over 2 days since port confirmed) to manually update the phone number.
I have tried with iMessage & Facetime turned on & turned off (as per other advice I found online).
Nothing is working.
Sky can't help - according to them they can see the correct ported number is associated with the account/SIM.
I'm concerned because I've received a notification saying my number is registered to my Apple ID but not associated with the phone & I only have 25 days left.
Is this an Apple issue & how can I fix it - don't know where else to go?
28 Feb 2024 01:11 PM
Posted by a Superuser, not a Sky employee. Find out moreA replacement sim could well fix these issues as it will come with the transferred number:
https://www.sky.com/help/articles/replacement-sim
28 Feb 2024 01:33 PM
My SIM is a new SIM, from Sky, which replaced my EE one
My old number from EE has been ported & Sky are saying it is now associated with the Sky SIM (account)
So not sure another SIM would fix it?
28 Feb 2024 01:40 PM
Posted by a Superuser, not a Sky employee. Find out moreGive it a try as it has sorted for people previously who have posted on here with the same issue.
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