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Discussion topic: No service

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This message was authored by: Sara-jayne+willia

Message posted on ‎17 Jan 2025 01:46 PM

No service

Both our mobiles have no service 

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This message was authored by: caesarome

Message posted on ‎17 Jan 2025 01:47 PM

Re: No service

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@Sara-jayne+willia 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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Message posted on ‎17 Jan 2025 01:47 PM

Re: No service

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Hi @Sara-jayne+willia  any issues showing ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

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This message was authored by: Sara-jayne+willia

Message posted on ‎17 Jan 2025 01:52 PM

Re: No service

Iv tried everything switching on off , airplane mode on off , removing sim and putting back nothing 

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This message was authored by: 63johnw

Message posted on ‎17 Jan 2025 01:55 PM

Re: No service

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Have you used the links provided above to check for issues in your area @Sara-jayne+willia  ?

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Message posted on ‎17 Jan 2025 01:56 PM

Re: No service

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So nothing shows on the links myself and @63johnw posted for you ?

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Message posted on ‎17 Jan 2025 01:58 PM

Re: No service

Yes this the one line trouble shooting report with sky , can't even phone customer service because this the only phone network via mobile we have

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Message posted on ‎17 Jan 2025 02:00 PM

Re: No service

Posted by a Superuser, not a Sky employee. Find out more

If a fault is showing then you will need to wait for the fault the repaired. Nothing more you can do @Sara-jayne+willia 

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