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Discussion topic: Itemised calls and texts not updating

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This message was authored by: Mel130

Message posted on ‎17 Jan 2025 10:35 AM

Itemised calls and texts not updating

My itemised calls and texts are not refreshing on my plan and haven't done since 13.1.2025 

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Avatar for mary564
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This message was authored by: mary564

Message posted on ‎17 Jan 2025 11:09 AM

Re: Itemised calls and texts not updating

Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.

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This message was authored by: caesarome

Message posted on ‎17 Jan 2025 01:02 PM

Re: Itemised calls and texts not updating

Posted by a Superuser, not a Sky employee. Find out more

Your data allowance should refresh on

your billing date each month so is this not hapening and when was your billing date ?

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This message was authored by: Mel130

Message posted on ‎17 Jan 2025 02:25 PM

Re: Itemised calls and texts not updating

It's not the data allowance it's the updating of itemised calls and texts on  the plans part of the bill usually updates daily but has not updated since 14.01.2025

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