17 Jan 2025 07:19 AM
Been charged twice,looking for a refund
17 Jan 2025 07:30 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you made an unnecessary manual payment when you already have a direct debit or continuous card payment set up?
17 Jan 2025 07:32 AM
It's a direct debit
17 Jan 2025 07:36 AM - last edited: 17 Jan 2025 07:38 AM
Posted by a Superuser, not a Sky employee. Find out moreCheck the dates that the two bills cover. Are they the same?
Alternatively are you a new customer
https://www.sky.com/help/articles/your-first-sky-mobile-bill
17 Jan 2025 07:48 AM
I'm not a new customer,how do I go about getting a refund
17 Jan 2025 08:10 AM
Posted by a Superuser, not a Sky employee. Find out more
@Alcapone19811 wrote:I'm not a new customer,how do I go about getting a refund
Call sky on 150 @Alcapone19811 but you didn't say if the two payments were for the same billing period ?
17 Jan 2025 08:11 AM
Same billing period
17 Jan 2025 08:12 AM
Do sky mobile have a live chat
Thanks
17 Jan 2025 08:15 AM
Posted by a Superuser, not a Sky employee. Find out moreYou could try the chat link on here but not sure if it's live chat or leads to live chat @Alcapone19811
No problem. Browse or search to find help, or start a new discussion on Community.
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