Activate New SIM and Keep Number

[craiga76]

Hi I am trying to Activate my daughter's new Sky SIM and keep her old number, however, when i try to do this i keep getting an error message reading "

Sorry, we can't activate your SIM at the moment

Please re-submit your SIM activation request and any requests to transfer your number and/or cancel services with your old provider."

I have the PAC code from her old supplier and also the Sky code from the new phone but it all ends with this error.

[63johnw · Accepted solution]

Hi @craiga76  have you tried just activating the sim first and not do the number transfer (that can be done later) ?

[Stephen06]

I've activated my sky sim will my old number switch over automatically in a day or two ? Thanks 

[SKY1992bf]

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@Stephen06 wrote:

I've activated my sky sim will my old number switch over automatically in a day or two ? Thanks 

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Are you porting a number from a different provider and obtained a pac code from your old provider and given this to sky

[Stephen06]

Yes from a different provider but cause I was a prepay customer they said they could do it for me and didn't need to do anything.

[GD1]

@Stephen06  You need a PAC from your PAYG provider to give to Sky, there isn't another way regardles of what you've been told.

[Stephen06]

Cool thanks