eSIM email not arriving

[AnytimePlus+On+VM]

I thought I'd convert one of our SIMs to an eSIM now that this feature is available.

Please note this is using the "Convert to eSIM" option from the "Manage SIM" option in my account.

I get a verification code sent to the phone.  There's then a rainbow progress bar that goes back and forth for a while and then I end up on a page saying:

Almost done...
While you’re waiting, check your email

You’ll receive your confirmation code to ***** shortly. Once you've got this, come back to install your eSIM on your device.

With an "Install eSIM" button.

The "*****" is the correct email address, but then an email never arrives.  I've checked the usual junk/spam folders and nothing.

Does this process actually work?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[AnytimePlus+On+VM]

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@Addie15 wrote:

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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FYI.

The response from the chat was a load of questions and then "try again" and wait.  I did try again and still no email.

As this isn't causing us an actual issue I don't think I can spend the hours talking/chatting to support over it.  Although it'd be nice to know why we're not receiving the email.