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Discussion topic: New device and new sim

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C123ABC
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New device and new sim

‎24 Aug 2022 10:13 AM

Hi, I have switched over to Sky mobile, set up my new SIM and am being billed. However I'm unable to use the handset as a phone so can't contact Sky to ask them what's wrong! I also now can't use my old phone and sim from BT, so am literally stuck. The chat bot can't help and I can't seem to chat to a human. Any recommendations?

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caesarome
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Re: New device and new sim

‎24 Aug 2022 10:27 AM

Posted by a Superuser, not a Sky employee. Find out more

You haven't said what is happening when you go to use your phone so if you moved a number to Sky from another network and it is an iPhone then it might be worth checking to see if the correct number is being displayed via Settings - Phone - My Number. If it is wrong try changing it then rebooting the phone, it can sometimes take a few attempts to get it changed.

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: New device and new sim

‎24 Aug 2022 10:27 AM

Posted by a Superuser, not a Sky employee. Find out more

You haven't said what is happening when you go to use your phone so if you moved a number to Sky from another network and it is an iPhone then it might be worth checking to see if the correct number is being displayed via Settings - Phone - My Number. If it is wrong try changing it then rebooting the phone, it can sometimes take a few attempts to get it changed.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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C123ABC
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Re: New device and new sim

‎24 Aug 2022 10:42 AM

Thanks, yep I'd turned it off and on when putting the Sim in, but did it again now to be greeted with a load of text messages!

Thanks again. 👍

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