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This discussion topic has been answered Discussion topic: I cannot see my sky mobile account

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Message posted on ‎17 Jan 2025 07:45 PM

I cannot see my sky mobile account

I cannot view my sky mobile account (only adverts!) on app nor website

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Message posted on ‎18 Jan 2025 08:58 AM

Re: I cannot see my sky mobile account

Thank you @caesarome 

It appears I have different logon email addresses for my Mobile and TV accounts!!

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Message posted on ‎17 Jan 2025 07:55 PM

Re: I cannot see my sky mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Brenda19451 

Are you saying you are seeing a blank screen on both ?

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Message posted on ‎17 Jan 2025 08:38 PM

Re: I cannot see my sky mobile account

There are adverts for new deals but no way to get to see my bill. 

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Message posted on ‎17 Jan 2025 09:38 PM

Re: I cannot see my sky mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Brenda19451 

Your bill should be viewable here:

 

https://www.sky.com/mobile-bill

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Message posted on ‎18 Jan 2025 12:58 AM

Re: I cannot see my sky mobile account

That link took me to my TV/Broadband bill. 
Still no mobile bill. 

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Message posted on ‎18 Jan 2025 01:00 AM

Re: I cannot see my sky mobile account

Is my mobile account login the same as my TV/Broadband login??

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Message posted on ‎18 Jan 2025 05:38 AM

Re: I cannot see my sky mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Brenda19451 

It might be different.

 

Have you tried linking your account as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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Message posted on ‎18 Jan 2025 08:58 AM

Re: I cannot see my sky mobile account

Thank you @caesarome 

It appears I have different logon email addresses for my Mobile and TV accounts!!

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