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Discussion topic: I cannot see my sky mobile account

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This message was authored by Brenda19451 This message was authored by: Brenda19451

I cannot see my sky mobile account

I cannot view my sky mobile account (only adverts!) on app nor website


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Brenda19451
Topic Author
This message was authored by Brenda19451 This message was authored by: Brenda19451 Answer

Re: I cannot see my sky mobile account

Thank you @caesarome 

It appears I have different logon email addresses for my Mobile and TV accounts!!

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This message was authored by caesarome This message was authored by: caesarome

Re: I cannot see my sky mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Brenda19451 

Are you saying you are seeing a blank screen on both ?

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Brenda19451
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This message was authored by Brenda19451 This message was authored by: Brenda19451

Re: I cannot see my sky mobile account

There are adverts for new deals but no way to get to see my bill. 

This message was authored by caesarome This message was authored by: caesarome

Re: I cannot see my sky mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Brenda19451 

Your bill should be viewable here:

 

https://www.sky.com/mobile-bill

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Brenda19451
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This message was authored by Brenda19451 This message was authored by: Brenda19451

Re: I cannot see my sky mobile account

That link took me to my TV/Broadband bill. 
Still no mobile bill. 

Brenda19451
Topic Author
This message was authored by Brenda19451 This message was authored by: Brenda19451

Re: I cannot see my sky mobile account

Is my mobile account login the same as my TV/Broadband login??

This message was authored by caesarome This message was authored by: caesarome

Re: I cannot see my sky mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Brenda19451 

It might be different.

 

Have you tried linking your account as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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Brenda19451
Topic Author
This message was authored by Brenda19451 This message was authored by: Brenda19451 Answer

Re: I cannot see my sky mobile account

Thank you @caesarome 

It appears I have different logon email addresses for my Mobile and TV accounts!!

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