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Discussion topic: 5G signal speeds

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This message was authored by d13urg This message was authored by: d13urg

5G signal speeds

I've had issues with sky on 5g the speeds are slower than 4g speeds I have an iPhone 15pro with sky 5g showing in the signal area but the speeds are poor I have full 5g signal but only gettin 21.9mbps down and 9.50 upload. I also have a 3 sin with 5g and there speeds are 337.69 the first one is Three 5g and the second is sky 5g.

 Why is there such a difference and why is sky so slow?
IMG_0740.png

 

IMG_0739.png

 

mbps down and 55.3 upload.

 My question is why is sky 5g so slow my daughter has a iPhone 13Pro and she has slow speed as do I I will attach screenshots of both in the post 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: 5G signal speeds

Posted by a Superuser, not a Sky employee. Find out more

Hi @d13urg  different networks will have different signals in different areas so there may be some locations where sky (O2 masts) are better than 3. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
d13urg
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This message was authored by d13urg This message was authored by: d13urg

Re: 5G signal speeds

No one has offered any help with this and  sky don't do anything I'm glad it's only my kids that have is it would kill me been so slow and unresponsive.. if the signal is the same then the sp Ed's should be the same if I have full signal on both Devices then shorly they should be close in speed I just don't understand how they can say it's 5g @20mbps. 
 On my 3 sim I can be in my house with tha same signal as outside on sky and get 900mbps I just don't understand how it can be so much slower if it's 5g it's mind boggling and it's not just at home it's the whole 5g network where it's slow on sky whenever I have a 5g signal I run a speed check and it is always low 30s - low 20s it's just mind boggling how much difference there is 

This message was authored by xenon81 This message was authored by: xenon81

Re: 5G signal speeds

O2 is just a slow network overall which always comes last in national speed test reports. There's not much Sky can do other than switch to a better network when the deal with O2 expires. 

d13urg
Topic Author
This message was authored by d13urg This message was authored by: d13urg

Re: 5G signal speeds

Let's hope they get it sorted out because it is diabolical

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: 5G signal speeds

Posted by a Superuser, not a Sky employee. Find out more

@d13urg wrote:

Let's hope they get it sorted out because it is diabolical


I just tested at 150Mbps.  It varies...

I am just another Sky customer and my views are my own
d13urg
Topic Author
This message was authored by d13urg This message was authored by: d13urg

Re: 5G signal speeds

I wish I could get over 27Mbps lol

d13urg
Topic Author
This message was authored by d13urg This message was authored by: d13urg

Re: 5G signal speeds

This is the best I get lol 

IMG_0747.png

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