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Discussion topic: No signal for 2 days

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This message was authored by Kelle This message was authored by: Kelle

No signal for 2 days

I have just moved from o2 (yesterday) and already regretting it. I checked the system gmail checker before moving to sky and have done for the last 2 days. Frustrating as I have not had any phone signal inside a building (anywhere in my area) for 2 days. I can get signal outside. What is happening? 

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Kelle
Topic Author
This message was authored by Kelle This message was authored by: Kelle

Re: No signal for 2 days

Sorry..... the above should read, I checked the sky signal/service checker! 

This message was authored by sandra3728 This message was authored by: sandra3728

Re: No signal for 2 days

Hi Kelli there join the club! No signal Friday today (Sat) & no doubt 2morrow Sunday I will ring them and ask for a refund even though it'll only be about 33p a day mind if we all do it it will cost them. Apparently they use O2 transmitters for our Sky Signals. I must admit that I don't really have a problem normally & I like Sky but my patience is wearing thin 🤔

Kelle
Topic Author
This message was authored by Kelle This message was authored by: Kelle

Re: No signal for 2 days

Hi Sandra, sorry to hear you're experiencing this too but relieved I'm not alone! Hopefully faith can be restored! 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal for 2 days

Posted by a Superuser, not a Sky employee. Find out more

@Kelle @sandra3728 

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

 

Remember that Sky don't own or maintain any mobile masts so you and others will be relying on a third party repair. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by sandra3728 This message was authored by: sandra3728

Re: No signal for 2 days

It's 02 isn't it?

They should get their act together with Sky!

This message was authored by sandra3728 This message was authored by: sandra3728

Re: No signal for 2 days

Yes Kelle hopefully but it's going to be 3 days today...I'm waiting for messages to come through & they don't use WhatsApp or Signal!

 

Kelle
Topic Author
This message was authored by Kelle This message was authored by: Kelle

Re: No signal for 2 days

Thanks Daniel. This is the confusing part as that link shows that signal is good in my area. As this is a new phone I was thinking it could be down to porting my number but this is the 3rd day of no signal. I have logged it as a problem on the link you posted. 

Kelle
Topic Author
This message was authored by Kelle This message was authored by: Kelle

Re: No signal for 2 days

Fingers crossed we get back on soon. 

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