Is the £1.50 increase only supposed to be for the phones/sims that are out of contract?

[Marion62]

I had an email stating that a £1.50 increase from February was for those out of contract. I am in contract and still charged, is anyone else in the same situation? Have you managed to speak to Sky to get the £1.50 removed?

[caesarome]

@Marion62 

Are you in the contract for your sim ?

[PandJ2020]

sim contracts are 12 months - if you have a longer contract then that's for the device only (where the price doesn't increase)

[Marion62]

Yes, I renewed my contract last October to start from November 2024.

[Marion62]

I am sim only no device at all through Sky,

[PandJ2020]

Best to call Sky on 150 to query it

[caesarome]

When you say you renewed your contract for this sim what did you actually do, did Sky give you a discount if you agreed to a new 12 month contract ?

Do you have just the one sim ?

[Marion62]

Just checked my offer, it was with a discount yes, what difference does a discount make? I only have one contract and that is 1 sim. I cannot see anywhere either on my account, email confirmation of the contract or my bill how long the contract is for.

[caesarome]

Usually sim offers are for 12 months so it could well be this so add a year on the date the discount was added.

[Marion62]

So it appears that if as I did you downgrade your contract online and not through a phone call it goes into a rolling contract. The only way to renew the sim only contract (that's all I have) is to call Sky. I have spoken to Sky today and are back on a 12 month Sim only contract. Least I know  now for next year to call. Thank you to all whom responded.

[PandJ2020]

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@Marion62 wrote:

So it appears that if as I did you downgrade your contract online...

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Yes, one of the terms of the 12 month contract is that changes will remove that offer...