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Discussion topic: Can’t make calls or use data

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This message was authored by LAB1969 This message was authored by: LAB1969

Can’t make calls or use data

Hi there

 

recently changed my phone, kept the same number just swapped the SIM. When I'm out of WiFi range I cannot send or receive messages and I can't make calls at all whether with WiFi or not. I have tried all the different devices support ideas and nothing has worked. Anyone got any ideas to help? Half the so called tech support doesn't even apply to my phone it seems! Phone is an iPhone 15 - getting very desperate now and can't even call sky to get help!

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t make calls or use data

Posted by a Superuser, not a Sky employee. Find out more

To save us suggesting something you have done can you post what you have tried ?

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LAB1969
Topic Author
This message was authored by LAB1969 This message was authored by: LAB1969

Re: Can’t make calls or use data

I've tried resetting network settings, everything else that has been suggested to switch on or off doesn't appear on my phone, such as mobile data, I just have mobile service and that gives no options other than switching between travel and primary neither of which seems to make a difference. It hasn't worked since I got the new handset. If I use the dropdown at the top right of the phone it says no service

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t make calls or use data

Posted by a Superuser, not a Sky employee. Find out more

Did you get this new iphone from Sky ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
LAB1969
Topic Author
This message was authored by LAB1969 This message was authored by: LAB1969

Re: Can’t make calls or use data

Yes I did. It looks like it's ringing but never connects 

This message was authored by Moe This message was authored by: Moe

Re: Can’t make calls or use data

Did you get this resolved? I am having the same issue. Different phone but same issue.

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