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Discussion topic: Data roaming

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This message was authored by Sambo5 This message was authored by: Sambo5

Data roaming

How to turn on passport 

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Sambo5
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This message was authored by Sambo5 This message was authored by: Sambo5

Re: Data roaming

Hi there my daughter has has traveled from Dover to Andorra via coach in the last 24 hours and has reach her 45 pound spend cap , don't no why usually on our phones the passport just activate automatically ?

This message was authored by 63johnw This message was authored by: 63johnw

Re: Data roaming

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sambo5  thats because Andorra isn't covered by the £2 daily roaming passport plus. It's a rest of the world destination. Look at page 11 on the tariff below. It's expensive to use a phone in a rest of the world area. 

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/blt4daddfb5d8c94092/67acbf57bac...

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Data roaming

Posted by a Superuser, not a Sky employee. Find out more

Its actually £2160 per gig of data @Sambo5  ! Its good you had the spend cap set or it would be a very very high bill. That's why I always advise checking the destination before going and setting a spend cap. Some people say you don't need to but this is why you should. 

I would tell her to turn off roaming and mobile data. Enable flight mode then just turn on WiFi when it's available (leaving flight mode on and data off). 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Data roaming

Posted by a Superuser, not a Sky employee. Find out more

@Sambo5 

 

While the countries travelled through would be EU nations where £2 roaming applies, Andorra itself is not, and as @63johnw indicates the balance of the cap would have been consumed extremely rapidly as soon as the phone linked to a cell node there.

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