Paid bill but saying I haven’t paid

[tlcarnell]

Hi, I paid my bill over the phone today at 12pm but I've recieved an email at 7pm saying this wasn't paid and is overdue?

[caesarome]

@tlcarnell 

Is your bill usually paid by a monthly credit/debit card you have setup on your account or via a direct debit and what date is your billing date each month ?

[tlcarnell]

Hey! Yes it usually comes out on a direct debit but I changed bank accounts and had £0 in my other account when it was supposed to come out so I put it in as it said they would keep trying until 4pm yesterday but they never took it so I paid today and it came out of my account, but I got an email today saying it hasn't been paid but it's come out of my account and it says on the app it's been paid?

[caesarome]

If the app is saying your bill has been paid then it probably has gone through OK, I take it that it shows as being paid here as well:

https://www.sky.com/mobile-bill

Also have you now updated your payment details for your new account ?