Can’t sign in to my sky mobile app

[Aw43]

Can anyone help I recently got a second phone through my sky account since then all information regarding both my phones have disappeared from my sky app. I tried to re-link account but just got a message saying account already linked I have deleted and reinstalled the app and it's still not working all I can get is information on my TV side of the account nothing on my mobile just saying to join sky mobile can't even roll data been online and tried to sign in there the same issue both phones are still working and sky have taken their money so no idea what to do next if someone can please help with any suggestions

[caesarome]

If you would like we can ask Sky's messaging team to contact you via a private chat bubble on here, this will be sometimes tomorrow morning that they will make contact if you are OK with them contacting you ?

[Aw43]

Yes please that would be great thank you 

[caesarome]

@Aw43 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Aw43]

Thank you for your help

[Aw43]

Hi sorry to bother you but no one from sky have started a chat with me yet 

[caesarome]

No problem @Aw43 I have escalated your post again so hopefully you will be contacted sometime tomorrow morning.

[Aw43]

Thank you 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Aw43.

[JoanneT]

I'm having this same problem. I have uninstalled and then reinstalled but none of my mobile account is accessible (keeps saying account already linked). I'm unable to obtain any mobile account information either in the app or on the internet, I have been unable to roll data for my daughter which will likely incur further charges with her usage. Please can anyone help 

[caesarome]

If you would like @JoanneT we can arrange for Sky's messaging team to send you a private message via here tomorrow about this so let us know if you are ok with being contacted via here ?

[JoanneT]

Yes please I've tried everything I can think of to resolve this issue. Much appreciated 

[caesarome]

@JoanneT 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Millie33]

Hello , 

I am having the same problem each time I log into my sky it says sky mobile unavailable and none of my sky mobile details are on there! 
I have tried everything.