24hrs No Sky Mobile Signal!

[sandra3728]

Sky Mast down 24hrs here in Alcester, Warwickshire. How long before it's working?

Fed Up can i get a refund???? 🫤

[caesarome · Accepted solution]

As customers here we can't say how long it will be as Sky themselves do not own or maintain the mast so will be up to another company to fix it.

[63johnw]

Hi @sandra3728  once your mast is repaired and your phone up and running you could call sky and ask for a refund for loss of service. Don't expect a fortune as, for example, if your plan is £10 per month that only works out at roughly £0.33 per day. Also as it's a local issue rather than a national outage they may not give compensation.